hotel was lovely, staff at reception very friendly and helpfull, room spacous, car safely parked and looked after throgh out our whole holiday, but restaurant on an evening was appauling, staff quite rude also manager on shift not helpfull at all, booked table at 7, was asked drinks ,food etc quite quickly, but the had to go to bar to get our own drinks, kept asking where the food was, to be told there was a problem in kitchen , was asked about another drink whilst we waited, which yet again we had to go collect from bar as still hadnt received after 20 mins, i then approached manager on shift who told us to sit down and wait as other people were also waiting like ourselfs, which i found quite rude, 1member of staff was lovely, and appoligised for our wait and offered for us to go elsewhere if we would prefer, but as there were no other places around to get food, unless it meant getting our car out of secured parking to drive further afield, she then got us another drink and brought it to our table, we had noticed other people arriving and had been served drinks and then food within half an hour i then approached the manager again, to ask about a compaint procedure to be told i'd receive an email if not happy, and that there were only 2 people on tables that had arrived after us and been served before us, thee was only 4 in my family, after 2 hours we eventually received our meal and the streak was under cooked and quite red/raw looking when i had asked for my steak to be done medium,, the friendly staff apolised and then told us we wouldnt be billed for our food, which i think was a nice offer from staff, but should have ben from the manager with an apology not the serice we did receive
Hotel was nice enough for what we wanted but Holiday extras need to re-phrase there selling techniques, as the £2.10 for the airport bus is actually the local bus that would run in any City. This was very mis -leading(when booking) and the bus stop was a fair walk from the Hotel! The Taxi(hotels) charged £18 each way which, so it was not as cheap as it seemed and a bit of a scam really - half a mind to call trading standards! If it was pointed out fine but it was not- more covered up!
We stayed at this hotel because we had recently stayed at the premier inn near to Manchester airport and had a really good experience particularly with the £22 meal deal. However on this occasion the experience was less than satisfactory as the meal on the evening was fine but the breakfast looked like it had been cooked on a poorly cleaned grill or frying pan and took an age to arrive, this of course may have been because of a fire alarm (false) sounding between 7 & 8am causing disruption to all residents and leading to the majority arriving at the dining room at the same time.
Easy hotel search with instant booking online translated into a completely seamless check-in experience on arrival at the hotel. Great room plus parking for the duration of our trip all for a very good rate. First class all round.
£89 is good for a nights stay and parking for 9 days. But the hotel was tatty - curtains ripped and falling down and valance on bed ripped - I tripped over. It was clean enough but as a paying customer I don't expect the above no matter what I pay.
The hotel is a stone throw from airport, food and room excellent, staff so attentive and friendly would highly recommend to anyone. Parking is just down the road, I drove my car there got bus back to airport walked to hotel and then walked to airport with cases after b/fast only got bus back as it started raining. I must compliment all the staff here from reception to dining room fantastic service.
We had two visits to Premier Inn in a week. One was planned one wasn't. The second one was after a 8hr. flight delay so was unable to catch the train home.We were treated as if we were old friends and was no problem. Will be recommending Premier Inn, Manchester Airport to friends.
We booked a family room and got 2 adjoining rooms. Bonus. Hotel is nice, clean, we had a swim in the pool and a meal at the bar. Airport transfer were reliable and well organised both ways. Would defo use again.
I travel frequently around the UK and can honestly say this is the worst hotel I have ever had the displeasure of staying in.
For starters avoid the food, with prices that make the Hilton menu look like a bargain you would expect a decent meal. Well unless you like your food cremated avoid.
The room - ok I really do not know what to start with. Our Room was so hot even with all the windows open I would propose they rename the rooms, saunas!. Secondly I don't expect a vegetable / mould patch in the extremely dismal and depressing bathroom. Sockets falling off the crumbling walls.
Staff - must have just skipped the customer service manual and gone straight to the chapter on being ignorant and unhelpful.
Look I'm not being picky here. I stay in Days Inn hotels and Travel Lodges as well as 4 and 5 star hotels depending on my plans however no one deserves to endure the pain of this crumbling place they have the cheek to call a hotel.
My check-in was really smooth and efficient and I was pleased with my room. there was a comfy sofa to watch TV from and I could control the room temperature. The bed was a comfy good sized double with a choice of pillows. I was a little disappointed there was no bath-I was staying the night before an early flight and had looked forward to a relaxing bath but this may have been my oversight when I booked. I went to eat in the restaurant which was quite soulless as there was no visible evidence food was on offer and eventually I realised I had to order at the bar. The menu did not offer anything I particularly fancied so I chose salad and chips. The salad was awful. It had clearly been emptied from a bag into a dish without any washing. It tasted stale and a bit dirty and was very dry (except a few slices of raw onion and two small tomatoes) and very bitter. I asked for some olive oil but was told they didn't have any! So, I am guessing that none of the menu items are cooked from fresh. The chips were, well, just chips, which I couldn't finish just on their own. I told the Manager I didn't enjoy the salad - he was very nice about it and gave me a refund for the salad. Next morning, I was disappointed with breakfast as I anticipated a similar breakfast to Premier Inn (the hotels are very similar in price and in this instance next door to each other) a good range of cooked general breakfast items including bacon, tomatoes, hash browns and mushrooms. But it was pan baked scrambled eggs, beans and meat sausage (alongside cereals and fruit and bread) served again in the unwelcoming restaurant area. So next time I am likely to book a Premier Inn stay if I use the hotel before a flight again.
The hotel was great. The staff were very helpful and friendly. The car parking arrangements were really convenient. We simply left the car at the hotel and they dropped us off at the airport. On our way back we simply called them from arrivals and they delivered the car back to us within 10 mins. Great service!
Stopped in the hotel After a long flight back from Egypt would recommend this hotel very pleasant room we had was small but a place to rest for the night was good and breakfast was good bit expensive though at 10 pounds per plate!
Booking the airport hotel was a definite benefit. For the price of parking at an airport, bolting on the hotel and doing it in one deal only added a few pounds to the total. Let us not worry about getting to the airport on time (as we arrived the day before). And meant we didn't have to remember where we put the car. Hotel was amazing with quality food at the restaurant was top quality.
Quite disappointing all round. The instructions given by you to reach the Chequers Hotel were wrong-you gave wrong motorway junction. On arrival at Chequers the receptionist was unwelcoming. We were told that the restaurant was fully booked that evening. It was 8 pm and was empty. The 2 receptionists couldnt agree when the bar stopped serving food. 8-30 or 9. When we went into the bar the electrics went off-the staff said the same had happened the previous evening. No food was available and nobody seemed to care less. After a 4 hour drive we were tired and hungry. A local pub was much more helpful. Whilst they had closed their kitchen they were able to provide a pizza and we spent an enjoyable evening there and £50. Chequers in my opinion at best warrants 1 star. We will not stay there again.