AirportRentals.com reviews

AirportRentals.com reviews

Good
8.2
from 0 - 10
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Review by confirmed purchaser

I appreciated the overall service and vehicle provided thankyou

My recent experience of East Coast Car Rentals was a delight as there pick up and drop off service was prompt and the car supplied was great and my deposit was returned quicker than expected.
I have rented cars from other companies and would highly recommend East Coast as my preferred Car Rental.
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Review by confirmed purchaser

Good

Great, got a lot of k's for bugger all cost
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Review by confirmed purchaser

Red Dot beginning to a great long weekend on the SC.

Late plane arrival was no problem. Pickup details quickly but carefully completed. Intro to the car - a nearly new Pulsar sedan - not condescending but covered the important features. Car proved an excellent choice for four adults. Return a piece of cake. Subsequent paperwork clearance rapid. Both Staff members we met were ambassadors for Red Spot.

Marion and Keith Smith, Sydney
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Review by confirmed purchaser

Great

Would go with this company every time I require a car.
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Review by confirmed purchaser

Perfect score from me...

1. Good customer service - I made an error in the timing of collection. They contacted the car rental Co. changes made, no fuss and no change to price.
2. Great price. It was so good the guy at Sixt double checked it to make sure.
3. Everything at Sixt was spot on in terms collect/ drop, shuttle etc.
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Review by confirmed purchaser

Simple smooth service

No problems at all.
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Review by confirmed purchaser

Cool little car

Renting this car was seemless, booked online, easy pick up at airport, small zippy car, drove from Dunedin to Queenstown and back, no problems at all, car went well and was comfortable for the 3 adult passengers, boot big enough for all our weekend's luggage. Car was easy to drive being automatic and was really easy to park as it was small. Would definitely rent again from airport rentals.
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Review by confirmed purchaser

great rental for less

the rental is off site, but they have friendly shuttle service ,also friendly counter service. this was a good experience all around.
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Review by confirmed purchaser

The best value for money car hire - excellent service with a smile too !

Would thoroughly recommend using this Company, great value for money, basic car but then we chose the cheapest - you get what you pay for - but we felt we got MORE !!
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Review by confirmed purchaser

Above our expectations!

Thank you so much for the great service, upon arrival in Toronto the front desk was all ready for us, so much so they upgraded our vehicle for us, which worked out perfect. Just a word of caution when returning the vehicle make sure it is full or the fueling charge is 105.00! We were at 3/4 of a tank and still the charge was 105.00, so we went and filled it up, lucky for us we had time to spare. THANK YOU!
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Review by confirmed purchaser

Cheapest rate online!

Great online service, easy and quick, I was met at the airport by a rep and he walked me to the car which was brand new, exceeded my expectations especially for the price. I will definitely use again!
Thank you
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Review by confirmed purchaser

Smooth

The service was great. The car return was the fastest I've ever experienced.
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Review by confirmed purchaser

Great to have comparisons of all providers on the one site.

Having all of the major and also the minor car rental companies all on the one site made it very easy to choose the car that was right for us. Everything went through with no hitches.
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Review by confirmed purchaser

Very easy to use, just what you want when travelling

Location of front desk very prominent and easy to find, staff were helpful and car not difficult to locate. Was a good move to hire a small car for our trip as roads in most very windy and hotel car parks had smallish car parks that would have been difficult in a larger car. Our vehicle a small Hyundai was very new and handled well, a pleasure to drive.
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Review by confirmed purchaser

Efficient and curtious

Pleasant helpful staff and an efficient service make this company a pleasure with which to do business.
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Review by confirmed purchaser

Excellent service that comes with a smile

We were looking for a car to hire whilst on a short trip to Adelaide, This site came up and despite not having seen it before we gave it a go. Once on the site, the booking was very simple and easy to do, navigation etc around the site was a breeze and the selection of cars was great, and you were met at the airport with the car. On arrival at the airport we easily found our guys, who were really helpful and had all the information we needed. The car itself was practically brand new, went like a dream and when we returned the car to the airport we were once again met by the same person who handed us the car, he was still smiling, even though we had kept him waiting longer than we said we would (humblest apologies for that one). We would happily use them again for sure.
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Review by confirmed purchaser

Good service

will recommend to friends
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Review by confirmed purchaser

You get what you paid for!

The service was good, the car was to a high standard. However the returnable deposit was steep..
nearly £800 so you can imagine how nervous I was making sure nothing happen to the car.
All in all that's the price you pay from a globe car service.
Will I use then again...?
Perhaps!!!
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Review by confirmed purchaser

Great service, very friendly staff. Even got a lift to the Tram stop.

Good bits-
John was very co-operative and helpful. He was on time at the airport for my car pickup. He went above and beyond by dropping me from the West Hindmarsh to the Tram stop to head back into the city. The car itself is clean and well maintained. No complains there.

Bad Bits-
I opted to pay the extra insurance to reduce the excess from $3300 to $0. While I booked the car from AdelaideAirportRentals, they didn't explain that in the event of an incident, I would be out-of-pocket with the excess $3300. And then I would have to put a claim with the 3rd party to get the money back. This is misleading insurance sales and deceptive conduct in my opinion. I would strongly recommend that the sales process be reviewed wherein customers are notified up-front about the policy.

The other criticism I have is the surcharge for using Credit Cards. Again, the person taking the booking did not mention this over the phone. While this is not a huge burden financially, I would prefer to have the option to pay for the car rental without incurring a surcharge. Australian laws mandates that all service providers permit customers with a payment option that does not incur surcharges. The fact I was not offered this option suggests that your organisation is using the surcharge as a revenue stream.
airportrentals.com

Reply from airportrentals.com

Hi Bradley,

Thanks for taking the comment to review both the supplier and us - the booking agent.

I apologise that the charges weren't explained to you correctly at the time of booking. This has been followed up with the staff member involved.

For your troubles I'm happy to offer you a Drive Easy Policy at 50% off the normal price for your next booking. Please email me directly on chris@airportrentals.com to take me up on the offer.

Regards
Chris Houston
Account Manager
AirportRentals.com
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Review by confirmed purchaser

Easy peesy, lemon squeezy

UKairportrentals was so easy to use....great rates and easy pick up and drop off at Gatwick airport. Car had every thing we needed and more. Great rates too. Will definatley use this site again for our next UK car hire. no question.....

airportrentals.com Details

Price Guarantee

Our lowest price promise means if you find a better price for the same vehicle on another website we’ll match it. See the website for terms and conditions

Famous Brands & Local Suppliers

Our website gives you the full range of rental companies who operate from both on airport and are located off airport usually providing a shuttle service.

Toll Free 24/7 Customer Service

Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.

One Global Site

Over 2000 locations in 176 countries

Trusted by over 700,000 customers

Over 700,000 business and leisure renters have trusted us with their car rental bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.

About this company

The best price guaranteed on car rental from over 2000 airports

Visit AirportRentals.com

Contact information

We live here: New Zealand

Category

Car Rental

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