AirportRentals.com reviews

AirportRentals.com reviews

Good
8.3
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Review by confirmed purchaser

Cheapest rate online!

Great online service, easy and quick, I was met at the airport by a rep and he walked me to the car which was brand new, exceeded my expectations especially for the price. I will definitely use again!
Thank you
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Review by confirmed purchaser

Smooth

The service was great. The car return was the fastest I've ever experienced.
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Review by confirmed purchaser

Great to have comparisons of all providers on the one site.

Having all of the major and also the minor car rental companies all on the one site made it very easy to choose the car that was right for us. Everything went through with no hitches.
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Review by confirmed purchaser

Very easy to use, just what you want when travelling

Location of front desk very prominent and easy to find, staff were helpful and car not difficult to locate. Was a good move to hire a small car for our trip as roads in most very windy and hotel car parks had smallish car parks that would have been difficult in a larger car. Our vehicle a small Hyundai was very new and handled well, a pleasure to drive.
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Review by confirmed purchaser

Efficient and curtious

Pleasant helpful staff and an efficient service make this company a pleasure with which to do business.
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Review by confirmed purchaser

Excellent service that comes with a smile

We were looking for a car to hire whilst on a short trip to Adelaide, This site came up and despite not having seen it before we gave it a go. Once on the site, the booking was very simple and easy to do, navigation etc around the site was a breeze and the selection of cars was great, and you were met at the airport with the car. On arrival at the airport we easily found our guys, who were really helpful and had all the information we needed. The car itself was practically brand new, went like a dream and when we returned the car to the airport we were once again met by the same person who handed us the car, he was still smiling, even though we had kept him waiting longer than we said we would (humblest apologies for that one). We would happily use them again for sure.
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Review by confirmed purchaser

Good service

will recommend to friends
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Review by confirmed purchaser

You get what you paid for!

The service was good, the car was to a high standard. However the returnable deposit was steep..
nearly £800 so you can imagine how nervous I was making sure nothing happen to the car.
All in all that's the price you pay from a globe car service.
Will I use then again...?
Perhaps!!!
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Review by confirmed purchaser

Great service, very friendly staff. Even got a lift to the Tram stop.

Good bits-
John was very co-operative and helpful. He was on time at the airport for my car pickup. He went above and beyond by dropping me from the West Hindmarsh to the Tram stop to head back into the city. The car itself is clean and well maintained. No complains there.

Bad Bits-
I opted to pay the extra insurance to reduce the excess from $3300 to $0. While I booked the car from AdelaideAirportRentals, they didn't explain that in the event of an incident, I would be out-of-pocket with the excess $3300. And then I would have to put a claim with the 3rd party to get the money back. This is misleading insurance sales and deceptive conduct in my opinion. I would strongly recommend that the sales process be reviewed wherein customers are notified up-front about the policy.

The other criticism I have is the surcharge for using Credit Cards. Again, the person taking the booking did not mention this over the phone. While this is not a huge burden financially, I would prefer to have the option to pay for the car rental without incurring a surcharge. Australian laws mandates that all service providers permit customers with a payment option that does not incur surcharges. The fact I was not offered this option suggests that your organisation is using the surcharge as a revenue stream.
airportrentals.com

Reply from airportrentals.com

Hi Bradley,

Thanks for taking the comment to review both the supplier and us - the booking agent.

I apologise that the charges weren't explained to you correctly at the time of booking. This has been followed up with the staff member involved.

For your troubles I'm happy to offer you a Drive Easy Policy at 50% off the normal price for your next booking. Please email me directly on chris@airportrentals.com to take me up on the offer.

Regards
Chris Houston
Account Manager
AirportRentals.com
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Review by confirmed purchaser

Easy peesy, lemon squeezy

UKairportrentals was so easy to use....great rates and easy pick up and drop off at Gatwick airport. Car had every thing we needed and more. Great rates too. Will definatley use this site again for our next UK car hire. no question.....
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Review by confirmed purchaser

fantastic stress free , very friendly staff

Just wonderful , stress free staff were wonderful
And the car was great late model in fantastic condition .
Will definitely use red spot again.
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Review by confirmed purchaser

Excellent service from Europcar

Europcar, Port Lincoln agin lived up to the top rate standard I have exepreinced for many years
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Review by confirmed purchaser

rentals without a problem

Booked with some trepidation. No worries. On arrival everything was spot on. A great rental experience. Thoroughly recommended!!
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Review by confirmed purchaser

When you're on the go in Puerto Rico, check out with AirportRentals.com.

If you're getting into Ponce PR at 3am and don't want to bother any family your rental will be waiting for you . I'd do it every time.
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Review by confirmed purchaser

A very smooth ride!

Launceston Airport Car Hire supplied a near-new vehicle, at a reasonable price, for my recent visit to the city. The email and sms confirmations of my booking were very reassuring.
Although I arrived out of hours, the company made arrangements for me to collect the car without any difficulty.
Returning the vehicle was also a simple process. After returning the car to the company's office, just outside the airport, I was transported back to the airport promptly.
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Review by confirmed purchaser

Great Rates - Cruisy Service

We jagged an awesome car rental deal with this group! Not only was it the cheapest we've ever had, it was very flexible (picking up in one location, dropping off in another, extending for another day on the spur of the moment). The car (Holden Cruze) was beautiful - leather heated seats, the works. It was all too easy!
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Review by confirmed purchaser

Very organised and professional service with no hassle

On arrival at Europcar (2 April in Buitenkant Street) I was attended to by a very professional lady (Gloria)who really knew what she was doing. She was amazing and very informative! The car (Chev Spark) was in immaculate condition. On arrival at the airport (5 April) for drop-off, I felt that the agent should have checked the car properly with me and I felt that he should have had some sort of clipboard (to tick off) to check through the car while I was with him. I am still waiting (7 April) to be billed for this hiring. This is just a minor niggle though! I am thrilled with the service and I shall certainly recommend Europcar to everyone and will use this service myself again. Many, many thanks for a really hassle free experience!
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Review by confirmed purchaser

After 40 min wait we were happy with the car

We said we needed car at 1:30, arrived early, no car. Car was not available until after 2. We were upgraded and car was very nice. People at desk were very pleasant while we waited 1.5 hours for someone to turn in the car that we got. We would use airport rental in St Thomas again - just take into account "island time."
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Review by confirmed purchaser

Great service with a smile, even in the pouring rain!

We hired an eight seater Kia for our Sunshine Coast family holiday and it was all a breeze. From booking the car online, and meeting the rep (from Bliss) at the airport who drove the car around to pick us up so we didn't get drenched from the pouring rain and then dropping it off at the airport car park before we took our flight home.
Thanks so much to Dean from Bliss who made everything so easy and getting so wet but still smiling.
I highly recommend and will book with this company again.
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Review by confirmed purchaser

Cheap and Reliable

Never had any problems with Airportrentals. They always have the cheapest vehicles available with prices unlikely to be matched by going direct to the supplier. Will continue to use them in the future.

airportrentals.com Details

Price Guarantee

Our lowest price promise means if you find a better price for the same vehicle on another website we’ll match it. See the website for terms and conditions

Famous Brands & Local Suppliers

Our website gives you the full range of rental companies who operate from both on airport and are located off airport usually providing a shuttle service.

Toll Free 24/7 Customer Service

Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.

One Global Site

Over 2000 locations in 176 countries

Trusted by over 700,000 customers

Over 700,000 business and leisure renters have trusted us with their car rental bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.

About this company

The best price guaranteed on car rental from over 2000 airports

Visit AirportRentals.com

Contact information

We live here: New Zealand

Category

Car Rental

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