AirportRentals.com reviews

AirportRentals.com reviews

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8.2
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Review by confirmed purchaser

Excellent service from Europcar

Europcar, Port Lincoln agin lived up to the top rate standard I have exepreinced for many years
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Review by confirmed purchaser

rentals without a problem

Booked with some trepidation. No worries. On arrival everything was spot on. A great rental experience. Thoroughly recommended!!
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Review by confirmed purchaser

When you're on the go in Puerto Rico, check out with AirportRentals.com.

If you're getting into Ponce PR at 3am and don't want to bother any family your rental will be waiting for you . I'd do it every time.
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Review by confirmed purchaser

A very smooth ride!

Launceston Airport Car Hire supplied a near-new vehicle, at a reasonable price, for my recent visit to the city. The email and sms confirmations of my booking were very reassuring.
Although I arrived out of hours, the company made arrangements for me to collect the car without any difficulty.
Returning the vehicle was also a simple process. After returning the car to the company's office, just outside the airport, I was transported back to the airport promptly.
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Review by confirmed purchaser

Great Rates - Cruisy Service

We jagged an awesome car rental deal with this group! Not only was it the cheapest we've ever had, it was very flexible (picking up in one location, dropping off in another, extending for another day on the spur of the moment). The car (Holden Cruze) was beautiful - leather heated seats, the works. It was all too easy!
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Review by confirmed purchaser

Very organised and professional service with no hassle

On arrival at Europcar (2 April in Buitenkant Street) I was attended to by a very professional lady (Gloria)who really knew what she was doing. She was amazing and very informative! The car (Chev Spark) was in immaculate condition. On arrival at the airport (5 April) for drop-off, I felt that the agent should have checked the car properly with me and I felt that he should have had some sort of clipboard (to tick off) to check through the car while I was with him. I am still waiting (7 April) to be billed for this hiring. This is just a minor niggle though! I am thrilled with the service and I shall certainly recommend Europcar to everyone and will use this service myself again. Many, many thanks for a really hassle free experience!
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Review by confirmed purchaser

After 40 min wait we were happy with the car

We said we needed car at 1:30, arrived early, no car. Car was not available until after 2. We were upgraded and car was very nice. People at desk were very pleasant while we waited 1.5 hours for someone to turn in the car that we got. We would use airport rental in St Thomas again - just take into account "island time."
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Review by confirmed purchaser

Great service with a smile, even in the pouring rain!

We hired an eight seater Kia for our Sunshine Coast family holiday and it was all a breeze. From booking the car online, and meeting the rep (from Bliss) at the airport who drove the car around to pick us up so we didn't get drenched from the pouring rain and then dropping it off at the airport car park before we took our flight home.
Thanks so much to Dean from Bliss who made everything so easy and getting so wet but still smiling.
I highly recommend and will book with this company again.
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Review by confirmed purchaser

Cheap and Reliable

Never had any problems with Airportrentals. They always have the cheapest vehicles available with prices unlikely to be matched by going direct to the supplier. Will continue to use them in the future.
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Review by confirmed purchaser

Hassle Free Hire Car @ Adelaide Airport

It was so easy, I did my booking on line, paid a small deposit with the remainder paid on day of pick up. Access was cheap and the quality of the car second to none. Same as if I was using some of the more well known brands. We were met at the Airport by a consultant who delivered us to our car and off we went. Will be using it again :)
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Review by confirmed purchaser

Wish I had to rent cars all the time!

We got an upgrade when we got there, and the car was the perfect size, very easy to drive. Not only that, but staff was pleasant and the rental procedures were extremely easy - we were driving in 5 minutes. At the end of the trip, brought back the car, dropped off the keys, and gone!
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Review by confirmed purchaser

Easy , convenient, efficient car hire experience

The car hire was a very relaxed and efficient process. The car was clean and suited our requirements.
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Insurance lies and failure to refund- NEVER USE

My credit card was charged for accident insurance that was not approved (it was unticked) online at time of booking by my staff member. Total amount for hire did not disclose that $111 for some dubious insurance would be taken from my visa card.
I did not know this when I collected the car. When collecting it I was offered excess reduction insurance by the hire car company. I always decline. So was shocked when I saw my credit card was charged for insurance. I rang immediately, one-day into my 5 day hire. Hire car company blamed airportrentals.com who have since refused to refund. Never ever use this company. I am still seeking a refund.
airportrentals.com

Reply from airportrentals.com

Hi Matt,

Sorry to hear of the issue with charging.

As per our phone call this morning this has been refunded.

Regards
Chris Houston
Account Manager
AirportRentals.com
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Review by confirmed purchaser

awsome

greatgreat , so quick and easy
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Review by confirmed purchaser

Meet at airport was nice

Lovely service and nice car
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Review by confirmed purchaser

Great prices, was a little difficult to confirm booking

Searching for a car was easy, however when we wanted to book the car and read the fine print, because the car was not located at the airport, the fine print said there was an additional charge of $40 for airport pick-up (and this was not for out of hours), so I rang to query this. The guy I spoke to said he would call the rental car company and confirm and call me back the next day............. he didn't!

So, I had to call back the following day, they couldn't find a record of my enquiry. So they offered me a deal from another company at and awesome price approx. $110 for 5 days, which I took, however, the confirmation of booking email did not come through, so I had to again, follow up the next day with another call and they had trouble finding the booking again.........eventually I received the confirmation email.

Atlas arrival staff were great, friendly and helpful, however we were not happy that they wanted to take a photocopy of our drivers licence and creditcard "for their files". When we asked what they do with it they couldn't give us a straight answer, but did say we could have the copy back when we returned the car.

On the day we returned the car they had different staff on and the lady taking the returns was a miserable sod! She clearly didn't enjoy her job!! When we asked for the copy back, she didn't want to give it to us asking us "what do you want it for?", so we asked her the same question back............ she couldn't give us an answer, we had to insist on getting it back.

So Airport rentals came through in the end, but Atlas's return service was far less desirable.
airportrentals.com

Reply from airportrentals.com

Many thanks for taking the time to comment on both the booking service and the car supplier.

I have passed your comments on the relevant people to follow up.

Regards
Chris Houston
Account Manager
AirportRentals.com
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Review by confirmed purchaser

Easy booking at Ayers Rock Conellan Airport

Hired an Avis Compact Car and got upgraded. Hiring online was easy. Avis guy told that it was normal for cars in the Outback to have dings and dents (after all, its the outback). Had my own excess cover, and they guy didn't try push to buy theirs, which was a plus. Car was clean and air con worked well considering it was over 40 degrees in the desert. Having a car at Uluru is definitely the way to go: I saw heaps of buses there; by having a car I could keep my own schedule.
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Excellent after sale service

While a mistake caused some issues at time of pick-up, and 24/7 phone had message service only. The issue was handled well and they went out of their way to correct it and reimburse me. Due to after sale service would consider using again.
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Buchung bestätigt und dann steht man da ohne Information

Am 26.09.13 erhielt ich die Bestätigung von airportcarrentals.com zum Mietwagen in Castries, St. Lucia. Am Airport angekommen war der Budget-Schalter nicht mehr vorzufinden. Die freundliche und hilfsbereite Dame an der Airport-Information versuchte dann Budget über die bekannten Rufnummern zu erreichen, ohne Erfolg. Es erschien niemand, um mich in Empfang zu nehmen. Dadurch entstanden erhebliche Mehrkosten. Von airportcarrentals hatte ich eine Stellungnahme über die Website angefordert, auf der ich den Sachverhalt in englischer Sprache schilderte. Bis heute erfolgte keine Reaktion von airportcarrentals, obwohl ich die Meldung erhielt, dass man sich umgehend mit mir in Verbindung setzen wollte. Dies ist nun 10 Tage her. Sieht schon sehr nach Unprofessionalität aus. Buchen werde ich dort nicht mehr.
airportrentals.com

Reply from airportrentals.com

Hi Michael,

Sorry to hear of your issues with you car rental in St Lucia.

We have contacted the Budget office to see why the issues occurred and will arrange for you to be reimbursed the extra amount this cost you.

I see our Customer Care team have already emailed you direct as well.

Regards
Chris Houston
Account Manager
AirportRentals.com
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The WORST service and aftercare i have ever received

On 18th December 2013 I booked a vehicle to hire through airportrentals.com which would be provided by Budget Mexico. The confirmation number for this booking was sent and I felt satisfied that when i arrived in Mexico the car would be ready as suggested.
When I arrived at Cancun Airport on 30th December I was told that there were no cars available for me despite being able to present my pre booked confirmation.
The service rep was rude, uninterested and unwilling to help. This is totally unacceptable, given that I had pre booked the use of the car for a week and there was no alternative offered to me.
In the meantime I had no option but to approach the competitors as i needed a car for the duration of my stay (which is why i pre booked in the first place!)
I am wholely disappointed with the customer service and the representatives appalling attitude.
I have sent a complaint email to the company and to Budget and the response from airport rentals.com is absolutely unacceptable.

They have told me I am lying, that my flight was delayed (they should do their research) that I was a 'no show' yet I clearly provide the representitives name and also the invoice (at the approximate same time as my alleged booking was made for) from the other rental company which i had no choice but using.

DO NOT use this company they have made no valid attempt to cover any of their claims.
airportrentals.com

Reply from airportrentals.com

Hi Constantin,

I'm sorry to hear of your issues with Budget Car Rental in Mexico.

AirportRentals is the booking agent and we deal with hundreds of suppliers worldwide. We appreciate your feedback regarding this supplier and will follow up with them and will ensure that you are compensated if they are at fault.

Regards
Chris Houston
Account Manager
AirportRentals.com

airportrentals.com Details

Price Guarantee

Our lowest price promise means if you find a better price for the same vehicle on another website we’ll match it. See the website for terms and conditions

Famous Brands & Local Suppliers

Our website gives you the full range of rental companies who operate from both on airport and are located off airport usually providing a shuttle service.

Toll Free 24/7 Customer Service

Our team of car rental experts are available to take your calls and answer your questions around the clock, 24 hours a day, 7 days a week.

One Global Site

Over 2000 locations in 176 countries

Trusted by over 700,000 customers

Over 700,000 business and leisure renters have trusted us with their car rental bookings. We have systems and proven experience to ensure your car rental goes as smoothly as possible.

About this company

The best price guaranteed on car rental from over 2000 airports

Visit AirportRentals.com

Contact information

We live here: New Zealand

Category

Car Rental

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