Albelli reviewed by

Exeter, GB

2 Reviews

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Can't be trusted!

I recently ordered one of their photo books and as usual, paid via Paypal. A week passed and i still hadn't heard of it being dispatched. i checked again and the status stated that the order had been received and they were just waiting for payment.

With proof from Paypal that I had paid they had to give me a refund, but even this is proving to be difficult!

I received no email to say that I had not paid, which would have made me go forward and correct them, it took me to call customer services to ask why it has not been dispatched yet.
    TrustScore 9.1 / 10
    1,653 Reviews

    Reply from Albelli

    Hi PinkBoglin, I'm deeply sorry for the inconvenience.
    The system is configured to send automatically reminders about the non-paid orders.
    I would appreciate if you can provide me with the order number and you email address so I can do the necessary for you.
    Comment (?)