I recently ordered one of their photo books and as usual, paid via Paypal. A week passed and i still hadn't heard of it being dispatched. i checked again and the status stated that the order had been received and they were just waiting for payment.
With proof from Paypal that I had paid they had to give me a refund, but even this is proving to be difficult!
I received no email to say that I had not paid, which would have made me go forward and correct them, it took me to call customer services to ask why it has not been dispatched yet.
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Hi PinkBoglin, I'm deeply sorry for the inconvenience. The system is configured to send automatically reminders about the non-paid orders. I would appreciate if you can provide me with the order number and you email address so I can do the necessary for you.