I was a bit unhappy with my album in that the extra page had not been secured properly and fell out. I sent an email saying that this had happened and heard nothing in response, instead I just received a standard email asking me what I thought of the album, at which point I said that I wasn't completely satisfied. Once again I had no feedback until now when you are once again asking me to review Albelli. Well, you obviously don't read the reviews you are sent so I don't know why I'm even bothering, and it is for that reason that I think Albelli really sucks!
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We're really sorry to hear about your frustrating experience with customer service and that there were issues with your photo book. We've located your contact details and will be calling your shortly to arrange for a new copy of your book to be reprinted and sent to you free of charge.
Again, please accept our apologies for the inconvenience caused. We look forward to resolving this for you ASAP.