A terrible place to shop with kids. No customer toilets and my local store has a 1.5 hour parking limit, not enough time if the kids need the toilet and you have to leave the store to find public toilets. Not to mention any tantrums and the stress of trying to get back to the car in time - when the kids were finally strapped in the car I had to take a long walk round the car park to calm my nerves.
I got sent a parking fine for £70 a week later, thanks Aldi but I'd rather pay the extra at another supermarket and come home less stressed and without a parking fine.
Am very pleased that aldi's are now stocking more vegetarian frozen food. Would like to see more in the way of cat food though, like whiskas or felix as we have 4 cats and love both of these. We could then do all our weekly shop just at Aldi. So Aldi if you read this, push it a bit more please.
I went to Aldi shop (Luton) for the first time and I will say I WON'T go there ever again. I have a very young baby and decided to stock up on wipes and other baby products. When I got to the till, the staff said they couldn't sell me all the wipes because I had taken all their stock. What?!!!!!! The items are there to be bought and I think it's the responsibility of the seller to always have items in stock (be it on their shelves or in their warehouse) I took about 30 packs of wipes in all as that is how I always purchased items, with two very young kids and not enough time to always go to the supermarket. Unfortunately they didn't have them in boxes. The staff called another colleague of his who came and loudly exclaimed I wouldn't be allowed to take all the wipes. They took everything away rudely and left just four wipes and said I would only be allowed to buy those. I was shocked and was really mad. I honestly felt like crying. I told them I didn't want the wipes any more and just paid for the other items I bought. They told me that if I want that much quantity, I will have to place an order and pick them up in a couple of days. I agreed to do so reluctantly after being treated that way. The gentleman I was directed to asked me to wait so he speaks to someone about the processing of my order. I waited for 10mins and he wasn't coming. I had a screaming baby and a tired toddler, I couldn't wait any longet after such treatment. To be honest, it wasn't not the best experience especially on my first visit to the shop and I don't think I will ever set foot there any more. I'm very very disappointed.
went in the store sunday 22sep around 12.30 lengthy queues at checkouts went one to be told in a rude manner I am closed dumped shopping and found the duty manager he couldn't have cared less not the first time this ahs happened in this store overall the staff in there aren't particulary pleasant
I suggest if Aldi do any courses on customer service the wednesfield store gets an invite
Been shopping this morning at Blackwater store. I now appreciate all the comments concerning lack of customer service. I don't know why they were voted best supermarket for 2012? Their is a poster promising to open another checkout if you are waiting past a certain point. Multiple queues past this point today but no additional checkout opened! I was served by the Assistant Manager who did not utter a word of apology for breaking the advertised promise. Stacked pallets in the aisles made it dangerous and impassable at times for customers. This was 9.15 a.m so clearly inadequate night shift to avoid this. Not surprising when recruiting ads in the store offer half the average national wage for doing this work. How can people live on that in this area?
I find some of the staff rather customer unfriendly and off putting. If you bring your own bags or a box, they will search them to check for stolen goods I presume. it is also difficult to find someone to help as they seem so busy rushing boxes in and out. I think one think to ask the staff at the cashiers is to look and smile at the customers. If they don't change their ways, customers will not return despite being cheaper than some other supermarkets.
I like Aldi but you have to watch some of the prices.Also you just get used to a product and inexplicably they drop it.Also my store in Fleetwood is a bit like a jumble sale,and pallets are left all over the place,which hinders trolleys and quite dangerous for shoppers.
I love, love comparing how much money you can save on similar products when you have spent a long time shopping at other supermarkets. Also the mix of food choice if generally good for a cheaper store (as long as you are prepared to try a few new things) However, there are always a few things you need to go back to your normal supermarket for - which is a hassle. For me it is gluten free food... admittedly, my nutritional needs are awkward - but once you have to shop elsewhere - even if you are saving money, that is a major hassle. They have 'copied' many traditional cereals and so on. This is a hit and miss experiment, but you can cope, if you want to save money. Sometimes the salt content is raised to cover for lack of other flavour? Also on 2 recent trips at 2 different stores the card machines were not working... apparently the managers do not bother to get them fixed unless the staff complain repeatedly. Then the staff don't bother complaining as they know the managers will not get it fixed - vicious circle - with a bored irate customer standing in the middle! Will I continue to go? Yes, when I want to save money, but have PLENTY of time to stand at the till. Still I give them 4 stars for helping me out in a financial crisis and for the food being palatable enough, even for me and my fussy eaters. If I could give 1 advice to Aldi - please sort out the ability to pay.
New Aldi in Westbury Wiltshire, good value for money, difficult to find items, my pet hate is children with goodness knows what on their shoes allowed to stand in trolleys, only been open a week and the empty trolleys full of empty packaging. My main complaint is that the shopping was hurled down at us at the checkout, some of it fell on the floor, no offer of a replacement. Despite complaining the operator continued to ignore our request to slow down. Economically we have to shop there at least for a while. I think it may be desirable to stop the checkout and request to see the manager.
You spend 15 minutes shopping and then 40 minutes queueing. Checkouts are not fully staffed and those that are, are really slow. And if you ask for a particular product you can't find, you'll be told, "It's over there somewhere - I think." If something is out of stock, don't bother asking when it'll be back. You get, "Sometime next week - maybe 2 weeks." They don't seem to have delivery schedules. I now regard all this as the non-financial "costs" of shopping at Aldi.
I recently visited the Scarborough Store where I had the most horrible shopping experience. Firstly someone (shop assistants or manager) decided it would be a great idea to start moving the specials cages about whilst the shop was very busy, this is a very small shop and not comfortable to walk around at the best of times. After our game of Dodgems with other customers and staff with specials cages we began the next hideous game of hell at the checkout. We emptied our trolley onto the belt in a sensible order, frozen and heavy first, lighter easily ruined items last. The girl at the till very abruptly nagged at us to turn our trolley round at the other end of the till. I then committed the ultimate crime and packed my frozen food into my ready and waiting bag (never, ever do this) - the response from the extremely rude till operator "just put your stuff straight into the trolley and pack it after" and then the worst game began everything was shoved through at break-neck speed and so it was a case of catch your shopping and throw it in the trolley before it ends up on the floor. My shopping ended up in a total mess and it took ages to sort and pack it all after. I will never use a trolley in there ever again, if I do attempt to shop in Aldi it will only ever be for a few items at a time that I can catch quickly enough at the till to bag. I did manage to contact head office and the area manager phoned to apologise for the rude staff, but said that the checkout system is their policy to try and help keep down queues at the checkout and make it quicker for you to leave the shop. It certainly does not help you leave the shop quicker - unpack your trolley, repack your trolley, unpack your trolley, pack your bags !! How come a helpful shop like Iceland can scan your shopping and place it straight into a bag and you are out within minutes ? So Aldi - Swap & Save. More like Swap & Waste - unless you are skilled in the game of catch your shopping before it lands in a heap on the floor you may very well waste the money you have saved on crumpled, damaged products. Cheaper Prices seems to be at the expense of poor, rude service.
I have used Aldi on and off over the years.Reason i dident use it as often before was simple,distance. We now have a local one and I saved half of my usual cost of £50. I love the fact its my choice if I buy non branded.I usually buy value packs,and economical priced products anyway.I used to use Tesco.
Purchase 2 Delta Induction Hotplates around April 2011 from local Aldi, which came with 3 years warranty. Both broke down a year later. When reported it to their after sales support, I was told the product is no longer in production, and a pro-rata refund will be given, this was around middle of 2012. Waited a month or two, phoned them for the progress,was told a cheque is on the way. On 7/12/2012, rang them again, a person by the name of Bob answer the call, and assured me a cheque is being prepared, should get it within a week or so. Cheque did not materialise, rang again on 28/1/2013, David answered the call, same story repeated. on 14/3/2013, rang them again, this time I was given a job. no. 862243, still no sign of the cheque. By this time, I have spent quite a bit on phone calls to contact them, is this how Aldi trade? Perhaps an Aldi rep. can explain? Also visit local store after doing the above, I am still waiting for the phone call.
I do wish those shoppers who expect John Lewis service at Aldi prices would shut up! I'm perfectly prepared to put my shopping straight into the trolley and put it into bags at my leisure once beyond the till - what's so difficult about that? I would have thought that would be more sensible than struggling to keep up with the checkout at Tesco, etc, Perhaps Aldi should think about putting up notices explaining what to expect once you reach the till, so that shoppers know what to expect. As for surly, disinterested staff, there are staff like this in all supermarkets if you look for them! I have to say that the checkout staff at the Aldi branch at Ely are usually very pleasant.
Having visited Aldi at Long Eaton as a customer, I should draw attention to Rules to be observed by the customer. You should be very honoured to step inside this shop, after all this chain of shops been voted the tops by Which magazine so they can afford to be rude and quite dismissive of the pest that shops in there. No one rule do not disturb the sales assistant that is standing in front of you talking to his friend, who has kindly come to visit him, you just have to wait to until he moves out of the way so you can get to the product you want, No two rule Do not under any circumstance ask if a product can be reduced because it is damaged, they would rather throw it away No three Rule whilst at till if the cashier decides she wants a break whilst putting your things through the check out and she wanders of without any word of explanation just wait patiently, bring your knitting if you wish,do not expect an apology when she returns No four Rule do not under any circumstance, even if you are new to this try and pack your bags at the check out, you will have the goods passed to you at break neck speed, it will become a game of who can throw the quickest No 5 Rule contradicts no four Rule if you have a basket you will have that removed and the food is still thrown at you, but this time you have nowhere to throw it No 6 Rule You are invisible to the cashier as they have other things on their mind and they love talking to their colleagues on the other tills, I still do not know how they can put thing through the check out when their heads are turned the other way, quite clever really, after all you are just nuisance to them. and finally Great food shame about the service
this morning i was requested to assist my 79 year old mother to do the weekly shop in Aldi in Clonmel,Co.Tipperary.The reason i state her age is that she has,within the last fortnight just left hospital for the second time and underwent serious surgery for cancer.We arrived at the check out,and waited while two extra till staff were summoned to deal with a large queue.This was a Friday morning at 10.30,and only one till being operated! Anyway after a patient wait the nightmare kicked in.The conveyer belt full of our purchases was canon balled by the cashier through the till where i was waiting to pack our own bags.I was told to place the trolley in its allocated place and throw the food into it instead.At this point i asked the cashier to slow down and wait,wondering to myself how even an able bodied person just could not tolerate or cope with this dismissive behavior.The reply from the cashier to my request was that I had to put up with this service as it was the "PRICE I HAD TO PAY FOR CHEAP FOOD".Well to say I was gobsmacked would be an understatement.Needless to say I shall not let my Mother run the gauntlet of rude,under trained,and totally ignorant staff again in a hurry.It seems that this is a well reported and complained about scenario,and unfortunately there seems to be no place on the Aldi website to lodge my complaint.Am I surprised.Ha!!
Ok Aldi is good value, but after a week working, you do not go shopping on Friday evening to be spoken to like a naughty schoolboy by some jumped up checkout operator. My first offence was placing (actually securely wedging ) my wine bottle in an upright position , followed closely by the travesty of leaving my basket at the other end of the belt, as I wasn't allowed to bag my 7 items straight into a carrier bag! For both I was spoken to in a rude, nasty and contemptuous tone. When I pointed out I wasn't used to being so rudely spoken to there was no apology, just "the store manager is over there if you want to complain!" I am now going back to m and s, it costs only slightly more and as a paying customer with a choice I'm always afforded the respect and appreciation for my custom.
I work for them so heres the low down on them, and i have worked in several aldi stores and its the same in all of them.
They leave frozen and chilled delivery out in the open for hours while they work it, and when they have finished the delivery they put the defrosted or warm products back into the freezer or chiller.
You don't get all of your breaks, alot of the times you dont get a break, and if you do get a break and the store gets busy they make you sit on the till. The management talk to you like your a piece of shit, they act friendly to your face but they slag you off behind your back, they have slagged off other staff members to my face and i am just a store assistant so what does that tell you about the people who work there and the company itself.
They dont pay you correctly, when they ask you to stay behind when your shift has finished, call you in early or ask you to come in on your day off, they dont put your extra hours down on the computer, they "forget" to do it so their "prod" looks better, if you ask to see the hours you have done they will try to put it off or they will show you, put your hours on, then when you have gone out of the office they will take the hours off.
When your on the tills you have to work out the change for the customer in your head even though the till can work it out for you, yet they expect your till to be spot on when they cash you up.
They make you work 11 to 15 hour shifts then expect you to start work at 6am the next morning. The area managers turn a blind eye to all these things, they are not stupid they choose not to do anything about it. and if you go to them with a problem about someone especially if they are management, they wont believe you, they will always take the side of the management.
They are not big on health and safety, and the safety of the staff dont cross the managements minds. If your injured and you cant work they wont believe you and will slag you off, they dont care for your wellbeing.
They expect you to be in the store 15 mins before your shift starts and to work straight away yet they wont pay you for it, then when you finish your shift at 8PM or 9 pm when the store closes they expect you to clean the store, the tills and staffroom and to be out by 9.15 pm the latest, but if you get out of the store by 9.30 pm they will only pay you till 9pm, the only way they will pay you when you work past 9pm is when you get out of the store by 9.45 or later.
The management expect you to do nothing on your day off, not to have a life and to sit by the phone waiting for them to call you for extra hours, once you get your hours for the week, you like millions of other workers may actually make plans on your days off or when you finish work, and when the management ask you to do extra hours and you say no as you have made plans to do something they will be pissed off with you, they wont see your side of it, so when it comes to working bank holidays which is double pay, they wont put you down to work it and they will make you work all your shifts for the week until the store closes. so if you have a wife, girlfriend or you have someone who relies on you, expect your relationship to suffer,
They put everyone who works in the store apart from the assistant manager and store manager, on a basic hours on their contracts, some are contracted to a minimum of 6 hours, some are on a minimum of 18 hours, so anything you do above this you will be thankful for, so say for example you are contracted to 18 hours and one week they make you work 25 hours, the next week they will give you 11 hours or less and will say as you did 25 hours that week it works out the same, yet the extra hours you do is overtime so how they work out that they can give you less hours thats on your contract i dont know.
when you are on the till you have to scan the products really fast as they monitor your speed and you have to hit speed targets which have been set, i once was serving a customer who only has the use of one arm, she didnt buy too much for herself so i thought i would pack the shopping for her, but when i did this and she walked off a member of management told me off, this person said i should't have done that, even when i explained that the customer only had the use of one arm this didnt make a difference, so if your disabled or old and you struggle to put the shopping into your trolly fast enough or struggle to put your shopping into your shopping bag, bottom line is aldi dont care
I shop weekly at this branch doing about half my weekly shop,generally spending around fifty quid. I tend to buy the items on special offer and I certainly do not go for the sunny disposition of its female staff. (hatchet faced streaks of misery would not be exaggeration.) Today (Easter monday morning) was especially bad Generally I find that the checkout girls, (not lads ), are some of the most sullen, rude unhelpful people I've met and wonder if Aldi seek them out. Whatever, I think about Tesco, I believe that the staff training in our local tesco branch is somethinjg that the Aldi management could look at and take a leaf from