Aldi reviews

Aldi reviews

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Is this the Worlds worst supermarket?

The food is Aldi is of very low quality, although, don't get me wrong, you can get some nice tomatoes from there, and the pineapples are more than acceptable, but the rest isn't really satisfactory. The apples are sour (I even had one that had somehow gone mouldy inside), the ham looks like it's never looked over a pig sty in its entire existence and as for the, let's face it, copied brands such as Norpak instead of Lurpak for example, they are just awful and it infuriates me even more that they copy that packaging almost to the letter, and the send out an add with people (or actors, which ever term you would prefer) saying that they like them just as much. And saying that they taste the same.
If that was even close to the truth then wouldn't the makers of the REAL brand be fighting to get to Aldi's recipe?!

Another reason I dislike Aldi is the shopping experience, the staff have to do everything with speed in mind, that's why Aldi is so cheap, but as a result the staff are just plain rude and unhelpful, when I was in the store I asked a member of staff if they knew whether they had something in (on one of the 'Special Buys'), I got told, "I don't know." And the staff member continued with what they were doing.

Overall, the food is NOT of satisfactory quality, the staff are unhelpful, the shop isn't a pleasant place to be and the whole shopping experience just isn't a nice one at all.

And also, when Aldi say they have won 'Which? Best Supermarket 2013', they really haven't, Waitrose has, look on the Which? website if you don't believe m.

And it just so happens that Waitrose is my favourite shop, - their food is flavoursome and palatable, they're shops are clean and tidy, the staff are so friendly and helpful and it's a nice shopping experience.

I'm not a snob (if you don't believe that then just note [for example] that I shop in other 'budget shops', such as Primark as they're clothes are more than acceptable), I'm just someone who knows quality when they see it, and in Aldi, I don't
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worst customer service

I went today in Aldi Rockdale and tried to return three bottles of Olive Leaf Extract.
The reason i suffer from sugar dietetic on the label there was misleading information that the item did not have any artificial sweeteners and did not have sugar contents.
So i took the items in the store the Store Manager Nicole came and told me i need to have a receipt and the item was on sale 3 weeks ago she said to me that the only way i can got my money back if i give her the exact time of purchase date and time and minute . How can anyone remember stupid STORE MANAGER NICOLE SO I THROUGH THE THINGS IN THE STORE AND LEFT Very bad service
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terrible experience

went to return a food item today, was treated like a piece of dirt, refused a refund because I did not have my receipt, despite the fact that the item in the pack was not what the label said it was. the manageress said I was being aggressive and basically a liar, even though I never swore or raised my voice once. IT'S TRUE- they will do anything to avoid dealing with your complaint and get you out of the store. Customer Service appalling. Im going next door to Tesco!
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Gillingham store

I just been refused to buy alcohol in Gillingham store because I had EU driving license and that was something new for me as I never had any problems in this store before. It was embarrassing and didn't get apologies. They made me feel like it was my fault that I had EU Driving license.
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Refreshing.

Some great lines, great prices. Nice to have an Aldi in town & I no longer have to give most of my money to Tesco. If you haven't been in to one yet, give it a go.
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Quite good overall, but be aware of "improved" products.

We use Aldi quite a lot for generally a good standard of products at a fair price, but get annoyed when basic products just disappear for a few weeks (or longer), sometimes being replaced by an inferior recipe. One at present concerns Fruit Teas. The Diplomat Berry Fruits tea rightfully won some awards and has been my brew of choice for several years. Recently after a brief absence this reappeared in a new, slightly larger box, and the new product tastes frankly awful. A sweet, chemically nothing, with no "berry" flavour. A quick comparison of ingredients shows a considerable reduction in the good stuff, which probably explains the lack of flavour. I will return the rest of the box, and look elsewhere for a replacement
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Dates are essential

So I went to aldi to do a bit of shopping, not the supermarket I choose every week as I like to shop around. I have been here a few times and thought it was good value for some product but not others.

The tinned and packet things you can't really go wrong with, however the fresh food, well that's a big let down. I had filled my trolly with all the bits I wanted and decided I had enough, while unloading onto the conveyor I notice that some of the food was passed it sell by date, and passed it by like a week. These products consisted of: yogurts for my kids, cheese, salad, ham, quiche and chicken breasts. I mentioned this to the lady on the checkout, I was gobbed smacked by her response. 'well what do you expect for cheap food, just freeze it or eat it today, the date only mean we can't sell it but its still eatable.
I did of course show my utter disgust to her and make her get me some that had a least 3 days date on them. She on the other hand was not impressed that I had done this.
I was so shocked that I thought well if this is the attitude of the staff no wonder they don't know how to stock rotation. Not sure I will want to shop here anymore, God knows how ill this could of made my kids and me.

Maybe the staff need some extra training or the store needs to be consistent with the food standards agency
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Cheap prices horrible customer service especially from HEAD OFFICE

During a visit to Aldi Bedworth i purchased some strawberries and a pint of milk. When i got home and opened the strawberries i noticed that they were all moldy and rotting. When i decided to pour my son a glass of milk out came this slimy brown something from the pint of milk which looked horrible. I took the milk and strawberries back to the shop which for me is 2 buses away, obviously when i went back i had the milk, the strawberries and the receipt but when i got there they refused to give me a refund or replace the milk and strawberries despite me having a receipt they told me that it was "OUT OF THEIR HANDS" and that i should contact HEAD OFFICE, they gave me a number to call which funnily enough is the only number available for Aldi, this number is for recruitment, inquiries and apparently complaints. So i called the HEAD OFFICE and they told me they were going to open up a case assured me it would be dealt with and someone would contact me within 3-5 days, it has now been 2 months and nothing from Aldi. I had a second incident where i called HEAD OFFICE since this is the only number available to call, I called to find out if my local Aldi in Nuneaton had any heaters available, after waiting 20 minutes to get through to someone and then being cross questioned over what my query was about i finally got transferred to the store where they confirmed they had 22 heaters in stock. It was about 8pm and i was at work so I asked my wife to take a walk to buy 2 for the house, she went with our 3 year old son as our heater stopped working, it was cold but she wrapped our son warm in his buggy and off to ALDI she went. When she got there they told her that they had no heaters in stock, obviously HEAD OFFICE had transferred our call to the wrong store. I called to express my displeasure and was told they would open up a case and someone would contact me in 3-5 days, it has now been 2 weeks and nothing from Aldi. Do not waste your time launching a complaint with Aldi they will only treat you like a nuisance and probably cut off your calls as they did mine when i called to follow up on the complaints, the woman on the other end of the phone told me i was breaking up and then the phone went dead...LOL...A few of my friends advised me to contact the Office Of Fair Trading Standards, which i have and they have assured me that it will be resolved.
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Warning!! Don't shop here if you have kids!

A terrible place to shop with kids. No customer toilets and my local store has a 1.5 hour parking limit, not enough time if the kids need the toilet and you have to leave the store to find public toilets. Not to mention any tantrums and the stress of trying to get back to the car in time - when the kids were finally strapped in the car I had to take a long walk round the car park to calm my nerves.

I got sent a parking fine for £70 a week later, thanks Aldi but I'd rather pay the extra at another supermarket and come home less stressed and without a parking fine.
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no nonsense shopping

Am very pleased that aldi's are now stocking more vegetarian frozen food. Would like to see more in the way of cat food though, like whiskas or felix as we have 4 cats and love both of these. We could then do all our weekly shop just at Aldi. So Aldi if you read this, push it a bit more please.
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Disappointing!!!!!

I went to Aldi shop (Luton) for the first time and I will say I WON'T go there ever again. I have a very young baby and decided to stock up on wipes and other baby products. When I got to the till, the staff said they couldn't sell me all the wipes because I had taken all their stock. What?!!!!!! The items are there to be bought and I think it's the responsibility of the seller to always have items in stock (be it on their shelves or in their warehouse) I took about 30 packs of wipes in all as that is how I always purchased items, with two very young kids and not enough time to always go to the supermarket. Unfortunately they didn't have them in boxes. The staff called another colleague of his who came and loudly exclaimed I wouldn't be allowed to take all the wipes. They took everything away rudely and left just four wipes and said I would only be allowed to buy those. I was shocked and was really mad. I honestly felt like crying. I told them I didn't want the wipes any more and just paid for the other items I bought. They told me that if I want that much quantity, I will have to place an order and pick them up in a couple of days. I agreed to do so reluctantly after being treated that way. The gentleman I was directed to asked me to wait so he speaks to someone about the processing of my order. I waited for 10mins and he wasn't coming. I had a screaming baby and a tired toddler, I couldn't wait any longet after such treatment. To be honest, it wasn't not the best experience especially on my first visit to the shop and I don't think I will ever set foot there any more. I'm very very disappointed.
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ALDI BENTLEY BRIDGE WEDNESFIELD WOLVERHAMPTON AWFUL SERVICE

went in the store sunday 22sep around 12.30 lengthy queues at checkouts went one to be told in a rude manner I am closed dumped shopping and found the duty manager he couldn't have cared less not the first time this ahs happened in this store
overall the staff in there aren't particulary pleasant

I suggest if Aldi do any courses on customer service the wednesfield store gets an invite
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Need to learn about customer service

Been shopping this morning at Blackwater store. I now appreciate all the comments concerning lack of customer service. I don't know why they were voted best supermarket for 2012? Their is a poster promising to open another checkout if you are waiting past a certain point. Multiple queues past this point today but no additional checkout opened! I was served by the Assistant Manager who did not utter a word of apology for breaking the advertised promise. Stacked pallets in the aisles made it dangerous and impassable at times for customers. This was 9.15 a.m so clearly inadequate night shift to avoid this. Not surprising when recruiting ads in the store offer half the average national wage for doing this work. How can people live on that in this area?
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Unfriendly staff - Aldi Shipley

I find some of the staff rather customer unfriendly and off putting. If you bring your own bags or a box, they will search them to check for stolen goods I presume. it is also difficult to find someone to help as they seem so busy rushing boxes in and out. I think one think to ask the staff at the cashiers is to look and smile at the customers.
If they don't change their ways, customers will not return despite being cheaper than some other supermarkets.
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jumble sale

I like Aldi but you have to watch some of the prices.Also you just get used to a product and inexplicably they drop it.Also my store in Fleetwood is a bit like a jumble sale,and pallets are left all over the place,which hinders trolleys and quite dangerous for shoppers.
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Good in a cash shortage!

I love, love comparing how much money you can save on similar products when you have spent a long time shopping at other supermarkets. Also the mix of food choice if generally good for a cheaper store (as long as you are prepared to try a few new things) However, there are always a few things you need to go back to your normal supermarket for - which is a hassle. For me it is gluten free food... admittedly, my nutritional needs are awkward - but once you have to shop elsewhere - even if you are saving money, that is a major hassle. They have 'copied' many traditional cereals and so on. This is a hit and miss experiment, but you can cope, if you want to save money. Sometimes the salt content is raised to cover for lack of other flavour? Also on 2 recent trips at 2 different stores the card machines were not working... apparently the managers do not bother to get them fixed unless the staff complain repeatedly. Then the staff don't bother complaining as they know the managers will not get it fixed - vicious circle - with a bored irate customer standing in the middle! Will I continue to go? Yes, when I want to save money, but have PLENTY of time to stand at the till. Still I give them 4 stars for helping me out in a financial crisis and for the food being palatable enough, even for me and my fussy eaters. If I could give 1 advice to Aldi - please sort out the ability to pay.
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Same old hurl it down

New Aldi in Westbury Wiltshire, good value for money, difficult to find items, my pet hate is children with goodness knows what on their shoes allowed to stand in trolleys, only been open a week and the empty trolleys full of empty packaging. My main complaint is that the shopping was hurled down at us at the checkout, some of it fell on the floor, no offer of a replacement. Despite complaining the operator continued to ignore our request to slow down. Economically we have to shop there at least for a while. I think it may be desirable to stop the checkout and request to see the manager.
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Quality and price OK; service and organisation hopeless

You spend 15 minutes shopping and then 40 minutes queueing. Checkouts are not fully staffed and those that are, are really slow. And if you ask for a particular product you can't find, you'll be told, "It's over there somewhere - I think."
If something is out of stock, don't bother asking when it'll be back. You get, "Sometime next week - maybe 2 weeks." They don't seem to have delivery schedules.
I now regard all this as the non-financial "costs" of shopping at Aldi.
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Unwelcoming, Unfriendly Shop !

I recently visited the Scarborough Store where I had the most horrible shopping experience. Firstly someone (shop assistants or manager) decided it would be a great idea to start moving the specials cages about whilst the shop was very busy, this is a very small shop and not comfortable to walk around at the best of times.
After our game of Dodgems with other customers and staff with specials cages we began the next hideous game of hell at the checkout. We emptied our trolley onto the belt in a sensible order, frozen and heavy first, lighter easily ruined items last. The girl at the till very abruptly nagged at us to turn our trolley round at the other end of the till. I then committed the ultimate crime and packed my frozen food into my ready and waiting bag (never, ever do this) - the response from the extremely rude till operator "just put your stuff straight into the trolley and pack it after" and then the worst game began everything was shoved through at break-neck speed and so it was a case of catch your shopping and throw it in the trolley before it ends up on the floor. My shopping ended up in a total mess and it took ages to sort and pack it all after. I will never use a trolley in there ever again, if I do attempt to shop in Aldi it will only ever be for a few items at a time that I can catch quickly enough at the till to bag.
I did manage to contact head office and the area manager phoned to apologise for the rude staff, but said that the checkout system is their policy to try and help keep down queues at the checkout and make it quicker for you to leave the shop.
It certainly does not help you leave the shop quicker - unpack your trolley, repack your trolley, unpack your trolley, pack your bags !! How come a helpful shop like Iceland can scan your shopping and place it straight into a bag and you are out within minutes ?
So Aldi - Swap & Save. More like Swap & Waste - unless you are skilled in the game of catch your shopping before it lands in a heap on the floor you may very well waste the money you have saved on crumpled, damaged products.
Cheaper Prices seems to be at the expense of poor, rude service.
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I saved half my grocery money

I have used Aldi on and off over the years.Reason i dident use it as often before was simple,distance.
We now have a local one and I saved half of my usual cost of £50.
I love the fact its my choice if I buy non branded.I usually buy value packs,and economical priced products anyway.I used to use Tesco.

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