We shop in this store weekly and can only say that we have always had excellent service and if what we want is not out staff will check the warehouse for us...It's great to have smiling happy workers greet you at the tills...recently Senita and today Kim were the ones to put my items through the checkout and both were very pleasant and cheerful. I certainly hope the staff at Aldi get to hear when they are praised as they get enough grumpy customers through their tills if some of these reviews are anything to go by...Thumbs up to the Wickford staff...everyone of you are stars as far as my family are concerned :-) Happy to continue shopping at Aldi...the Veterans have been invited back to sell poppies :-)
Called at the Bridlington Aldi twenty mins before closing time,only to be nearly mowed down by the huge floor polisher being pushed up and down the aisles (what happened to health and safety ,not a bollard in sight.Was walking down the next aisle and all the lights turned down so couldnt continue shopping,although still twenty mins before the shop was due to close.I mentioned this to the manageress .Her reply was if I didnt like it go to Morrisons and pay more.!!!!I will be contacting head office but if all their staff is this rude dont expect much response. Needless to say I will be shopping at Morrisons where I will be treated with some courtesy,and not take the risk of serious injury just because the staff cannot wait to shut up shop and go home.
So I waiting at checkout the guy then says checkout closed so I go wait at another he then says to a person just bout to join behind me to come down. If I treated customers like they do I would be straight out the door , but then the company where I work has high expectations and good managers ect. They lose a good customer and I'm sure there be many more. Tesco here I come
At the East Grinstead store I returned an obviously badly made faulty item within the 1 year warranty period, I was lied to by the cashier and told that all the warranties are only 60 days . I argued with them and when I left the store an employee followed me out to the car park, and when I tried to ignore him and tried to leave he attacked and damaged my car! He then denied it, AND banned me from the store... yet I was in the right! Spoke to the head office etc and they wouldn't even believe me that one of their staff would do such a thing, not even benefit of doubt or sympathy or good will gesture offered. I will be issuing court proceedings.
I bought a twin pack of Ballycastle Hot Toddy from my local Aldi and discovered that the ingredients are described as " a warming sweet hot toddy blended with smooth triple distilled Irish whiskey infused with lemon and spice flavours". However as there is no list of ingredients I phoned Aldi to ask whether there is added sugar or honey.(this is pretty important if you're diabetic!). The customer adviser clearly thought this was a highly amusing question and informed me between giggles that she had no idea! After putting my call on hold for a long time, she then said there was nobody available to provide the information. She took my number and promised that someone would call me on Monday. I shall await the call with interest, but I do feel that the ingredients should be listed on the product in the first place.
At the Linlithgow Branch there are only a couple of assistants/managers who seem happy to help the customer. The rest are a bunch of morose individuals that could scare the least thick skinned customers away. Luckily I am pretty thick skinned. I wish the assistant manager would stop calling me buddy though :-(
I use Aldi Weymouth at least 3 times a week, I have found the staff to be rushed/ curt in their assistance. However, there are certain items that are much cheaper than other stores & I regularly visit the store for this reason only. The tills are designed so that you pack your goods on the "till feeder", then you pack them back into the trolley, QUICKLY - as you're made to feel you're holding "them" up - then you take the goods to a packing shelf, to pack in packets. I mentioned to the cashies that this system is very stressful for their customers, to be told that they beat TESCO for speed @ the tills??? At whose expense I ask? This afternoon, I saw an elderly lady panicking, trying to pack her goods, at the till - once again I told the cashier that Aldi's "till system" should be revised,( hoping she would bring it up in a staff meeting). She told me that Aldi offer cheap prices & I should SHOP ELSEWHERE if I didn't like it! I have NEVER been treated in this manner in my life - can't believe it!!! Sad - 'cos I like shopping there :-((
I usually went to aldi in hatfield to buy my groceries and always had a bad time with the customer service but the last time I went there was the worst. This tall bald guy was very rude and I will never go back anymore and none of my friends will too.
aldi do the best warranties ive seen. also if an item goes faulty or you just aint happy with it you can have it replaced within 60 days. i used to buy all my medion laptops from aldi but sadly they rarely stock them now.seems only the german aldi has a choice off models .whats happening .????. i would have given 5 stars but for this .
I know I am posting on a UK website. Still, we do have Aldi here in the US. I agree with the multitude of reviews on here. Aldi has good quality products at very reasonable prices. I only go to the major supermarkets on rare occasions for specific items. I find most everything I need at Aldi and save around 30% on my grocery bill. What a wonderful store they are!
I moved house and it was near an Aldi. It has been a total revelation to me. I used to use Morrisons all the time, but now I go once a week for the dog food my dogs like and the coffee I like, that Aldi doesn't sell. I found myself reaching for things, eg tomatoes on the vine @ £1.69 and realising they were only 89p in Aldi and if they are on special they are 69p. I could go on and on, but Aldi has changed my food shopping and their cold meat and cheeses are wonderful. Do yourself a favour and make your way there now.
If you think this place is full of cheap rubbish, then you haven't been in for a while. Only bad thing is the packing checkout thing a bit strange you have to unpack and then repack trolly then move over to another part to pack in bags - fine, saves money but you have to buy bags at checkout! So how you know how many you need before? Still, that's just a daft problem. Loads of good stuff in there - try it out