Alfresia reviews

Alfresia reviews

Good
8.6
from 0 - 10
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44 Trustpilot review(s)
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Never received order / lots of chasing but quick refund

I placed an order at the beginning of August. 21 August (3 weeks later) and still nothing had been received. No responses to emails and with one exception calls not returned. Was very frustrating and originally awarded 1 star in my review however I amended this to three stars as my refund was processed within a couple of hours of me requesting it.
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Exactly what was expected

Good product, good price delivered promptly
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Review by confirmed purchaser

I found what I was looking for at a good price.

I was looking for garden furniture seat pads and happily found just what I wanted. A customer review was very helpful to show how, although the dimensions of one item seemed slightly over-sized for my furniture, the cut-out shape would mean it actually would fit very well.
Although promised an email confirmation of my order, this never came, so remember to make a note of the order number from the website. Having said this, the goods came very promptly so the lack of email was not a problem.
I would definitely use the company again and recommend it to friends.
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Review by confirmed purchaser

Good custommer service after initial item wrongly sent

I was sent the wrong cushions, and initially I was unable to talk to anyone and left messages. Once I was through to an agent I cannot fault the custommer service I recieved , Janet phoned me back and organised a pick-up and delivery of the correct cushions within days, contacting me regularly with an update.
www.alfresia.co.uk

Reply from www.alfresia.co.uk

We are very sorry you had a little difficulty getting through to us. We try to respond to all calls and emails within 24 hours if not sooner. We hope you will continue to be a patron of Alfresia.co.uk
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Review by confirmed purchaser

I was completely satisfied with the service recieved from ordering to receiving.

I would recomend Alfresia. The service and help was good. And Items were received promptly. Great value for money.
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Review by confirmed purchaser

well worth the money

brought patio set for the carvan well worth the money would buy from this company again no problem
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Review by confirmed purchaser

Easy to order prompt delivery goods as expected.

Wide product range found what we wanted quite easy and a sensible price.
Product was as stated on-line and met expectations.
Delivery was very prompt.
Simple to order.
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Review by confirmed purchaser

Excellent purchase

Very friendly service it arrived well before the estimated date. Roll on summer !!
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Review by confirmed purchaser

Perfect service

Perfect service - no complaints
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Best Bbq

I just bought a weber bbq from Alfresia. It was delivered on time and the quality is great. Thanks Alfresia!
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Good Quality Garden Furniture

I just bought some garden furniture from Alfresia. The product was of good quality and the delivery was prompt. Thanks Alfresia!!
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Great Parasols

I just bought some parasols from them. Prompt Delivery and Great Product. Keep it up!
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Great Patio Heaters

I just bought some patio heaters from them and must say that they are great. It was delivered on time and the quality was great.
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Nice patio heaters

I did buy patio heaters and barbecues from Alfresia and I must say I am impressed with the quality of the same.
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Great Patio Heaters & Barbecues

I just bought a patio heater and barbecue from Alfresia and am impressed with the quality of the product. Delivery was prompt. Thanks!
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Superb Patio Set Delivered Super Fast

I have to say I am very impressed with the service from alfresia. I ordered a superb set which is much better than the photo at an incredibly low price for the quality. Delivered next too.. great!!
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Great Products at reasonable prices

I ordered conservatory chairs from them. The delivery was prompt and the product was great. Thanks and keep up the good work guys
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Alfresia Once Again

As always, I felt I was in safe hands while shopping here. No problem. Good job guys.
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Garden Bench

Did have problems with an incorrect product but phone call from company director offered full refund and compensation. Very satisfied with this recompense and improvement in customer service. Alfresia did show excellent customer service in solving a customer problem and was not afraid to give this customer a genuinely good deal. Recommended and would buy from again.

Matt Davis

www.alfresia.co.uk Details

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