Alfresia reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No reply to complaint after several attempts to contact them

Do not use this company under any circumstances. Trust me you'd be better off without the goods than run the risk of having bad experiences like me and those already described on here.

I bought a BBQ at the start of May. It is very badly designed and doesn't feel safe. It also poorly distributes heat making it impossible to safely cook food.

I have rang them on several occasions to complain and nobody ever answers the phone. And worse still they don't return phone calls. I have also emailed them several times with the same result - no reply.

I wrote to them almost 3 weeks ago by Special Delivery, but no acknowledgement has been received by me, never mind some form of response. I am about to write to them again to gain the information that I need to take them to Small Claims at my local County Court.
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