The jacket is great except that the edge of the sleeves were not sewn properly. Also, the colour of my green jacket is not like the pictures in the product page--the actual jacket is more bright apple green. The picture is more yellowish moss green. Overall, it's nice and lightweight. Thanks!
Great supplier..product arrived on time and is as advertised. will recommend this supplier to anyone who wants any of his products..Keep up the great customer service..Thanks again..will be doing business with you again and again
I bought a faucet ( $55 w free shipping ) on Aliexpress that leaked from the handle. Obviously wanted my money back.
Here the deal, tips, and what to avoid.
1. Shipping from China to USA is a whole lot cheaper than USA to China. So returning a faucet with tracking is more than $30 I negotiated a partial refund, $35, which is fair in my opinion. This is cheaper than boxing it up and shipping it back to China. .
2. Do not click the big button that asked if you have received the item. I imagine that this ends the transaction and you can not open a dispute.
3. Open a dispute - choose a fair refund amount and choose that you do not want to return the item. Get a video of the damaged item for proof. Post the link on the message board in the aliexpress dispute message place. Or if its under 2mb then probably just upload using aliexpress. It will always ask to upload some proof so I just provided a picture. and linked the video to medaifire which they ask you to use. My example is here http://www.mediafire.com/watch/jfuq3qkrppxax6d/faucetleak.mp4
4. The seller will usually deny your first offer of refund. I went down to $32
5. If you ever click the modify the dispute and then click cancel or back button on your browser, it will erase what you had in there and put your partial refund to $0.00. I had to quickly put back the paritial refund amount, info details, video link, upload pic. again. I'm not sure if this would have ended all dispute if seller would have quickly accepted the $0 partial dollar amount.
5. Here is the communication between our conversation. Top is newest so find and start at the bottom.
wen mian dai Thu Mar 06 19:32:16 PST 2014 hi friend that is ok, we have refund 33USD to your account, you can check it, if no problem, please help me leave a 5 stars positive feedback, next time you come to my store, we will give you best discount regards alice
---------------- Thu Mar 06 15:44:29 PST 2014 I do not have a paypal accout, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase.
------------------- wen mian dai Thu Mar 06 04:22:39 PST 2014 hi friend that is ok, no problem, you can tell me your paypal account, we will refund to you thanks alice ------------------- Jason Wed Mar 05 23:17:13 PST 2014 No thanks, the video clearly shows that it leaks very bad. I do not want to spend time to fix it. I do not have time to wait for parts. I do not have time to fix it. I have lowered the refund to $33. If I receive the refund, I will give you 5 stars.
wen mian dai Wed Mar 05 22:56:53 PST 2014 hi friend we want you can used the item, we will send the parts or now we will refund 20USD to you, you can help close the dispute and leave a 5 stars positive feedback, how do you think? alice
------- Jason Wed Mar 05 22:30:00 PST 2014 No thanks, I would have been very pleased if it would not have leaked. I do not want to spend time to fix it. I do not have time to wait for parts. I will lower the refund to $33. Is this ok?
-------------- wen mian dai Wed Mar 05 22:02:17 PST 2014 hi friend thank you very much for your video, we will send the parts to you, you can install it, after you received it, we will refund 10USD to you, how do you think? please let me know, we can help you solve the problem thanks alice
------------------- wen mian dai Sat Feb 22 16:40:23 PST 2014 hello friend
Thank you for your purchasing, I appreciate your business!
It's our pleasure to do business with you and we hope you're satisfied with our products and services.
If you have any problem ,eg delay deliver ,feel dissatisfied about products, please don't hesitate to contact us , you just need tell me your request or question according here or ebay Message, we will try our best to assist and resolve all you problem about order.
if you satisfy with our service, Please kindly leave us a five stars positive feedback. your recognition is our motivation in developing our business to serve you even better.
Our email address: email@example.com
6. Do not let them refund with paypal. This will allow them to use it with seller protection. They can easily open a dispute with paypal and get their money back no matter what. Paypal also charges fees. The seller will also have you email address.
7. Simply say what I did - " I do not have a paypal accout, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase.
8. The refund shows $33 in aliexpress. It has not shown on my CC statement as of 1 day. I believe if I accepted a parts shipment to fix it, the parts would never arrive and my dispute time would end, or worse, would fix the problem. Nor did I want to spend time to take apart a faucet and try to fix it.
Also, I did not have to escalate the dispute. I do not know how that goes.
This is my last experience with Aliexpress. I hope you don't even bother with them.
Very good sound quality, but bluetooth does not reach 10m, if I put my Ipod further away then 1m it stops picking up the signal and the music does not play anymore. But that is not a problem for me, so it is a great item, seems nice and heavy, and the productionquality is very good as well
This is the third transaction i have had with this company. everything has run smoothly on every occasion. the products are exactly as advertised. very good quality and shipping is fast and of course free. great company to deal with
Very nice, nice cardigan. Color is exactly the same as on the photo. Ordered a red - more like coral as a seller. Very beautiful color! Shipping was very fast! For 15 days!!! Thanks for the great seller!
I placed an order for shoe and they never came in or returned me my money. The company has an email address you can to send your complaints but all you get is an automated response with a link that sends you to another website from china and everything is written in mandarin.
Excellent Mascara! Above any praises. Goods I arrived perfectly packed (as well as any other goods of this seller). The goods arrived to integrities and safeties. Goods, completely correspond to characteristics and the quality specified on a site of the seller. Mascara - firm (production of plant). Excellent goods and excellent service. Quality of goods completely corresponds to the price. I am completely satisfied with this purchase and this type of goods. Seller professional and competent. I will buy still goods from this seller. I recommend these goods and this seller. Thank you very much.
Overall the dress was of a good quality for the pricing. The fit was very comfortable and is a great office attire and convenient. There was one mix up in one of the dresses, in this cross vintage button style, I ordered two of those in different colours a green and apricot; instead I got the green in the side zipper style and one in navy blue. I had only ordered a navy in the side zipper. I did get the apricot colour I ordered not the green. Nonetheless both styles were great so I am satisfied atleast that the other style still fit nicely. Overall the process was very smooth and the seller was prompt.
That one star should be NO STARS!!! First and only experience I had with Aliexpress I purchased a bicycle wheel. The wheel turned out to be a fake and the sellers stopped contact after I tried to confront them about it. Thank good for my bank and I will get my funds back, but I do not believe I would have ever got my money back.
EXCELLENT.....seller goes the extra mile to make a seller happy with the purchase. The shipping was also much faster than I expected. Product is high quality and was exactly what I was looking for. It's my second purchase here so it show how pleased I am. Thank You.
I purchased a winter coat in November that was supposed to be an XL. The seller contacted me to confirm my shipping address in the US and to let me know that they have difficulty shipping to the US. They informed me that it was going to take a long time to receive. The coat arrived end of Feb. Apparently, the size was XL in china which was approximately a medium in US size. Way too small for me. After contacting the seller and asking for a refund, they said it was my fault for not checking the size.
I then opened a dispute with Alibaba. They gave me a week to send the coat back without giving any detail around how to do this. In order to ship the coat back to china, I would need to spend more on shipping than the coat is worth. Alibaba has no customer service center which you can call to receive support. They only have an automated robot that gives you canned responses to generic questions. So with no assurance that I am going to get the shipping costs refunded to me, I am stuck with the useless coat I purchased. Lesson learned. DO NOT DEAL WITH ALIBABA. In fact, in the future, I will spend the extra dollars to shop with a reputable retailer and avoid this terrible wast of time and money.
I will share my buying experience on Aliexpress, Their buyer protection is total crap, lots of crooked sellers presented by a crooked website, I purchased a light, waited almost two months to arrive, it never did, I filed a dispute on Aliexpress, the seller admits he never shipped the light, so that should be the end of the story and get my refund, Noooooo, 15 days after filing the dispute, ALiexpress is still setting on my money, so I called my bank to step in and they did, I got my money back thru my bank not Aliexpress. Sometimes the cheapest is the most expensive, buy locally and have a peace of mind.
From the beginning of the trade, the seller had no problems answering my requests. After recieving the goods with 21 % faults, they state that every customer gets the same "shitty" treatment, during open dispute. They state that there are no problems and nobody has ever made a claim, as they always pack the same way. This is a pile of shit talk and usual bull, when you do not want to finish a deal satisfactory for the customer. Now they do not answer my emails.
I bought dog collars with LED light and nobody should buy from the company as it sucks.
The system with dispute, is a joke. Nobody gets any doo returned, they just rip you off.
just a follow up on dispute cases. When you claim money back, the seller has the possibility to drag the proces, so the buyer at the end is out of time and dispute is too late. Again, Aliexpress.com is a rip off. It seems that they have no control with their sellers, regarding normally company integrety. This is an absolutely scam
I finally waited walked order of order 46 days. But when I got them, I was thrilled, and forgot that they had been waiting, they are super. The quality is excellent, hardware is good. My size 39 (25.5 cm) I contacted the seller and he prompted me what you need size 9.5, was listed on the sole 40. At the foot looks very nice, I am very very happy.I recommend this seller, thank you. I will order from you))
Good product ! New HDD Momentus 5400.3 - ST980210A. Tested and working well - SMART OK. As the description and photos. Fast shipping & well packaged. (From order to delivery: 14 days to Switzerland). Everything is OK :-)
Speed of delivery is higher than all praises. Great. But here the description of goods demands specification - there is no maintenance instruction. USB an entrance is and on the registrar, and on an arm. To use "at random" for search of a place of connection well not to eat. But as a whole I am happy!
I am very pleased with my purchase from this vendor. I ordered the hair on Saturday night and received it Tuesday morning. I did not have to pay any tax , or duties fees. I love how the hair is thick and full. There are a couple greys, but that is expected. There was a little shedding after I washed the bundle, but nothing to be concerned about. I will be purchasing from this vendor in the future.