Ordered my bike through all about the bike online service, they contacted me very quickly to let me know the colour I'd chosen wasn't available, however when I rang to discuss my options, the very helpful lady explained they'd had a delivery that day and would be able to fulfill my order, I received email confirmation almost as soon as I'd finished speaking to them..
Received my bike (a Claud Butler Cambridge) and I'm absolutely delighted with it, my order was delivered 3 working days after placing it fantastic service
I returned a faulty item to them and was entitled to reimbursement of costs under sale of goods legislation.
Although the lamp was replaced they failed to reimburse costs. Despite stating the above legislation they then tried to claim it was returned under warranty so they wouldn't have to pay costs - it wasn't.
They made excuse after lame excuse, all for the sake of a few pounds pounds. Ultimately they gave no option but to be threatened with proceedings, which promptly persuaded them to pay up.
Once again, avoid these sort of cowboy traders. Service zero, competence zero. One wonders how many years they've been denying other consumers of their rights. Poor, very very poor.
Bought a fold-able electric bike from this company. Although this company is selling a wide range of things the web site was easy to navigate and the check-out even offered PayPal payment.
The price for the item was pleasantly lower then found elsewhere on the web making it more easy to decide to buy from a re-seller that appears not to be specialized in bikes.
One is kept very well informed by email about how the order is being processed, when the bike has been assembled, when it is shipped and when delivery can be expected.
When contacting Support regarding who could sign for delivery a reply is received within hours. I asked if it would be possible to change the name on the invoice to the name of my friend on whose behalf I had bought the bike and who likely can claim back the VAT but never received an answer to that question. Maybe the invoice is still in the mail.
The bike arrived fully assembled, addressed as requested to my friend. One tiny screw, holding the light, was missing but that was maybe because the staff at our work place had placed the box with the bike inside upside down. Delivery was free as the order was above £200.
An excellent experience. Nice company to do business with. If the site had offered "You Might Also Want..." suggestions we might have bought as well a carrier bag, a bike lock and a front basket.
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