Avoid these people like the plague!
Before placing an order with this company I read some of these reviews. Most looked good, some bad. I now understand that as long as things are going smoothly it is easy to rate a good review. Even a small operating ran out of an apartment unit can look good. The real test of a company is when something goes wrong.
I ordered an OCZ RevoDrive 3 X 2 240 GB PCI Express from them for $571. They took the order, sent confirmation and soon confirmed the shipping. Everything looked good. The day it should have arrived I learned that ALLHDD.Com shipped the product to New York rather than to me in California. Since I had scheduled myself to build the new computer two days later, I had a problem.
I called and they agreed to cancel the order. I received confirmation the order was canceled within seconds. So far so good. I then ordered the product from Amazon (cheaper and faster). A few minutes later I received an e-mail changing the canceled order to "on hold".
This resulted in an extensive exchange of e-mail messages. In the end they agreed to cancel the order. That was February 6, 2013. It is now March 24, 2013, and they have refused to refund my $571. I have written e-mails and a letter. They refuse to even acknowledge my communications.
It appears now that they are thieves. If you can afford to lose the cost of an order, then don't worry. If you care about ethical business practices, avoid these people like the plague!
(Note: I retain all my written communications with this company.)
I ordered a replacement hard drive on September 3. It is now September 15 and I've not received the part. I have been unable to reach the company via phone or e-mail. The voicemail is full and unable to accept more messages. Save yourself a lot of frustration and do not buy from these people.
Ordered a HD needed ASAP, they confirmed order and charged Credit Card, however took 4 days to write me an email claiming it's out of stock. Just checked their website, it's still listed as available, so this is going to happen to someone else as well. Get you act together.
There should be a rating less than one star because this company would get it. We ordered a server with the understanding it was new. We received it and it was used. Their rep said it was "New Pull" which means it's in new-like condition. It goes through a "certificaition program" to ensure new quality. The server we received was dented and parts were bent, just to name a couple of non-new charachteristics. The rep was not helpful or polite. I told him they should change the "new pull" to used parts and call it what it is...used parts. Nowhere on their site does it explain the definition of new pull. And if you are unsatisfied and want to return your item, they charge you 30% of your purchase price to restock it and you have to pay for return shipping. Totally unacceptable practices by this company.
You've gotta love a company like ALLHDD.COM when it comes to cheating people and hoping they'll just "go away" if they drag their feet enough....
Back on 11/2/11 I needed a particular hard drive which I found on their website, http://www.allhdd.com. They seemed like a reputable company so I ordered a 500GB hard drive from them which arrived around a week later. Only it didn't arrive. Despite ordering and paying for a particular 500GB model, they shipped me a 250GB model that looked almost identical (except it was HALF the size). Okay...maybe an honest mistake.
So I follow their process which means filling out a "support ticket" in their online system. Three days later they respond asking for the serial number with I provide the same day. Two days later I send another message asking for a status update since no one has replied. Three days after that I finally decide to call my bank and ask them to reverse the charges. That same day I get a response back from ALLHDD.COM with instructions on how to return the drive. Funny how that works....
I respond back asking about shipping since I didn't want to have to pay shipping, again, for their mistake. They finally send me a pre-paid label to send back the drive which I ship a few days later. At this point it's been 3 weeks since my original order.
The drive arrived at their location on 12/2, over a week ago, and STILL no refund and it's now been over a MONTH since I originally purchased the hard drive. I posted yet another message in their support system only to be told: "Please wait, we\'ll keep you posted." I guess it's time to call the bank again....
The drive was only in the $50 range so it's not really about the money. But how can you trust a company that treats their customers that way? I can't imagine how much they'd stonewall me if I'd purchased something larger and much more money was on the line. Definitely not a company I'll be doing business with or recommending to anyone in the future!
I placed order number 95319 October 2, 2011 for a replacement system board. I recieved the incorrect system board October 6, 2011. I emailed their sales department and their RMA department over the next 11 days. I finally got a response on October 17, 2011 that states "please submit return request from web page. thanks"! So on October 18, 2011 I submitted the return request through the web site. Through the ticket portal online that they force you to use, I updated the ticket again on October 19, 2011 that states "Still waiting on return instructions". October 20, 2011 I updated and stated "I still have not recieved any information. My email address and cell phone number are both listed under the contact information for my account. I can be reached by either method or by simply updating your ticket here". Four days after the ticket was created (October 22, 2011), they made their first update to the ticket and simply asked for the serial number. I responded with the serial number! November 2, 2011 I updated the ticket with "I NEED AN UPDATE ON THIS ASAP!!!! I AM AVAILABLE AT (***)***-****!!!! THIS IS ALMOST A MONTH OLD NOW AND I HAVE ONLY RECIEVED ONE RESPONSE ASKING FOR A SERIAL NUMBER!!!! On Novemeber 3, 2011 I entered ??????????????? (***)***-****. Still no response!!!! I am truelly regretting ever going to ALLHDD.COM for anything. Will never use them again! Worst company EVER!!!"
Paul Brandon found this review useful
I placed an order for new drives and my credit card was billed. 11 days later a packaged arrived with half my order, and the drives were obviously used, including someones inventory tag still on the drive.
I have tried to contact them multiple times without any response.
They have responded. It turns out that a item with a description of New Pull, is actually used.
Spoke with a person who recommended a computer memory upgrade based on the specs for my machine. Install it and it's not compatible. When I call back they now say they don't give recommendations on memory purchases, but to email returns for a RMA. No number to call and basically they give me the run around via email so I ended up having to submit a claim through my credit card company. Don't trust a company that doesn't have a customer service number.
Allhdd is great. I've never had any kind of a problem with Allhdd. Great purchase experience and ease of navigating the website. Good folkes, and good prices. Products have always arrived in perfect working order - and even if they don't, I can shop securely knowing that any problems will be quickly resolved. I don't get the negative reviews either, I've never had an issue with this company.
I would recommend Allhdd to just about anyone looking for great prices and products and a trustworthy company to buy from.
This has to be the worst company I have ever dealt with. I will be filing a complaint with the Mass. Atty Gen office as well as the BBB. Website made it appear that the drive was NEW, but in fact was a 'new pull'... in other words a used piece of equipment, and who knows if it was even tested. HArd drive ordered on 2/19 and did not receive it for almost 2 weeks, got it on 3/2 or 3/3... Drive was DOA, opened a ticket on 3/8, and get a response...
"I am forwarding your message to the appropriate person to help you.
Thank you for choosing ALLHDD.COM CORP.
We hope this response has sufficiently answered your questions."
umm.. no, this is NOT sufficient.
I get a email at 9:30am this morning stating they will send me RMA info, but as of 5pm, they still have not. Horrible service, slow ship, deceptive website... be warned!!!
Although hard drives are among the most popular upgrades for personal computers, buying one these days isn't as easy as it used to be. In addition to storage space, there are many other factors you need to consider before choosing this vital PC component. Thankfully for consumers, the cost of hard drives-or any storage system for that matter-is at an all time low.
Speed- A hard drive's read speed is a measure of how fast it can deliver data to the motherboard. The general rule of thumb is the higher the rotational speed of the drive, the more data it can read and write at once. Keep in mind that the rotational or spindle speed (measured in RPM) is the main factor related to the hard drive's performance.
For desktop computers, 7,200 rpm seems to be the standard among most users, and 5,400 rpm is probably the lowest you should consider. Although 10,000 rpm drives are gradually becoming more commonplace, they're a little on the expensive side. Of course, hard drives are available even faster than these, but they usually require a different type of connectivity. On the other hand, laptops tend to have hard drives with slower read speeds, which produce less heat and consume less power.
Another factor that affects performance is the total amount of buffer on the drive, which is an amount of RAM that frequently stores accessed data. Because RAM is faster at transferring data than the drive head operation, it boosts the overall speed of the drive. Thus, a greater amount of buffer means less physical drive operation.
Storage Space- In today's PC market, it's no longer feasible to settle for a hard drive with less than one gigabyte (GB) of storage space. In fact, chances are you'll have a difficult time finding a hard drive of that capacity. Nowadays, the minimum appears to be about 20GB, while the standard for an average family is somewhere between 80 and 100GB.
For those involved in multimedia work or who consider themselves an extreme gamer, a 160GB drive is a more suitable choice. If you run a business with inventory programs or have high-memory applications such as DVD home movies, bigger is better and definitely worth the extra money. Even if you don't think you'll use the space, super-sizing your hard drive is never a bad idea.
Interface- Now that you're familiar with the speed and capacity features on a hard drive, the next aspect to focus on is the interface, or how it connects to your system. In general, SATA (Serial Advanced Technology Attachment) and IDE (or ATA) drives are the most common in small business and home computers. You might come across SCSI (Small Computer Systems Interface) connectivity, but these are generally used on servers in professional environments. There are numerous speeds available for IDE interfaces, ranging from ATA/33 to ATA/133. The number signifies the maximum bandwidth in megabytes per second (MB/sec) that the interface can handle. For example, an ATA/100 interface can support 100 MB/sec. The most important thing you need to do is make sure the hard drive description matches up with your computer's interface.
Another interface worth mentioning is RAID (Redundant Array of Independent Disks), which allows you to group all of your hard disks together so your CPU sees them as a single unit. Of course, this option is only available to those who have more than one drive. The advantage here is speed. As your system takes turns addressing each drive, you'll get some healthy performance gains. However, this can be a little risky because if one drive goes down, they all go down.
Maintenance & care- Once you've made a decision and properly installed the hard drive, there are a few routine maintenance tasks you can perform that will go a long way. For starters, keep your system cool at all times. You should never put your CPU in an enclosed cabinet or any sort of warm, confined space. If you live in a hot area, you may want to get an extra fan just for your computer system.
You should also dust off your PC every so often and spray the openings with canned air. Also, don't set your tower on the floor, especially carpeted floors, since it's more likely to collect dust. If the hard drive is making noise, check the mounting. Usually a clicking noise means a crash is imminent or it hasn't been installed properly. So if the hard drive is new, it's probably mounted incorrectly and needs to be fixed. As a general rule, it should be installed flat, whether it's horizontal or vertical doesn't really matter.
Lastly, and perhaps most importantly, you should protect and manage your drives by installing archive or recovery software. Essentially, hard drives are the core of your PC, so don't take any chances. In addition to installing security and utilities software, consider burning a permanent copy of all your documents and files onto some kind of storage media, such as CDs or DVDs. Keep these backup files in a safe place somewhere away from your house.
With a little common sense and proper care, your hard drive will run like a dream for an extraordinarily long time. Hopefully, you now have a better understanding of this technology and are aware of the main factors to consider before making a decision. So take the time to evaluate your options, and you'll be well on your way to purchasing a new hard drive.
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