This is the worse technical support I have got in years.
I am a graphic designer, so I am used to sending files for printing, but this is the first time I order trophies, and you would think that as a company and expert Allsportsaward would help you a little to make sure that you get the best result, or at least try to guide you just a little.
I ordered 4 trophies for a dance school comp. 4 glass stars to be engraved. In the file I sent them I made an example of the star and the logo inside the star to let them know how the trophies should be engraved. Instead they took the whole picture with the star and engraved it. The result of this is, that my logo is 4 times smaller than supposedly and the fine details are smooched together for an awful finish.
Trying to sort this out with Allsportsaward they blame me for the mistake. So what I don't understand is how they can sell, make and send such a badly made product and be proud of it. As a graphic designer I would always advice my clients for a better result. And Allsportsaward didn't take the time to even look at what they where doing.
In my opinion a technician sat with his head up his ass while making this and he couldn't care less what result came out of it.
And on top of that one trophie was broken during transport. And they can't make my new once for the date that I need them. I have 4 trophies that are useless and they wouldn't even give me a refund.
I would NEVER recommend Allsportsaward to anyone.
I bought 30 football medals and the golden boot trophy from allsportsawards last year.
And here I am repeating the same order again this year.
• Good quality products
• Value for money
• Good customer service
• And extremely fast delivery
Ordered four trophies. When they arrived they had put a personalised centre on them when it shouldn't have been there and two of them were broken. Complained and they said they would send more. Received more all the same as previous. I missed my deadline for handing trophies out because of this. I am now awaiting a full refund.
Didn't have issues with the service from Allsports, they were courteous and honest, but the delivery statement was probably unachievable when handling an order of 100+ trophies. They arrived the day before the presentation date and 6 were broken, 1 shield wasn't engraved and 1 shield was misspelled. Caused a bit of stress at the time. The trophies were all replaced in due course.
Order Number: MR19QD10019852
I ordered this trophy with engraving. It arrived on Monday within expected time which was good, until, I opened it then found that there was no engraved plate on it. Phoned up yesterday & was told that the fully engraved plate would be sent out yesterday to arrive with us tomorrow (as in today).
However, today the plate did arrive but it is not the correct size for the trophy, to my exasperation. Rang up again & was told that the correct one will be with me tomorrow.
I am somewhat in trepidation anticipating whether this is going to be correct this time or not. To be fair this is the first time during the years I have used yourselves which I have had a difficulty with which I can accept can happen due to human error, but to happen twice surely is not human error, or is it?
delivery was when they said it would be so you don't need too wait in for days
also i had to phone twice too add to my order and it was not a problem
could not have been more helpful used the company before and will not look
any where else even if they where cheaper.
i'am the Secretary of a small fishing club out here in Spain (one of many in the area)
and needed to purchase 3 small trophies for the clubs presentation evening.
I looked on the internet and discovered Allsports web site and selected 3 trophies at a cost of approx £26.00 when I came to checkout I discovered that the delivery charge made for these items was £30.00 making the total cost of £56.00.
Being desperate to obtain these trophies for the presentation evening I accept these charges.
However, on reflection of these delivery charges I would like to know how Allsports can justify them, given the fact that I run a small fashion Business out here in Spain and order goods from my suppliers in Manchester UK.
I receive boxes of goods weighing 30kg plus deliverd within 4/5 days by Interlink Express at a cost to me of approximately £23.00 per box and yet Allsport make a charge of £30.00 for a package weighing just 1.1kg.
Given this charge would I recommend Allsports to the other Fishing, Golf, Bowls, Clubs etc etc out here in the area that I live in and would I use Allsports again??
I don't think so.
Many thanks for the great service. Can't believe I found such reasonably priced good quality football trophies after much online searching. Even when you mis-spelt one of the players names you sent out a replacement within 2 days. Love the addition of the team shield centre piece on the trophies. Brilliant, thanks again.
I ordered 2 trophies, 1 arrived broken and the other was engraved wrong. Really need to get them replaced quickly. I only hope that I get a refund quickly. Now is when I find out about their customer service qualities. Fingures crossed.
Very straightforward process for selecting, and buying the trophies. Very good quality, especially for price and deliver took about 5 working days which was perfectly acceptable for what I needed. Would definitely use again.
The trophies received were very good with a speedy service. There was an error on one of the trophies due to a problem with the website but this was rectified without any issue and a replacement sent also very quickly. Would certainly recommend.
Very pleasantly surprised at the quality of the trophies and medals for the price. They were easy to deal with (informed me immediately that they were out of stock of one of the items), met the deadline I set. Only negative is that for some reason I ended up with the wrong centre design on 2 of the medals - not sure whether I blundered or they did, but as everything else was great, and for the money I am not that concerned
Great quality and excellent turnaround. I have been using Allsportsawards for the last 7 years and I have never had anything to complain about. I would definitely recommend them. Regards, Mike Avent
The cups arrived in good time and I was updated to re assure me of this after my order stating my deadline. I'd say they are very reliable as I read plenty of reviews before ordering myself so the service I received wasn't a one off. I would use them again.
I ordered two golf trophys, both with engraving.
One was perfect the the second had the wrong label attached (it was for someone else's golf day).
Spoke to customer service and the sent me another label to attach.
Trophys were really good quality.
This was a repeat order for our club and the service was outstanding as it was with our first order. The goods are extremely good value for money and look as good as they do on the website.
I would certainly recommend Allsportsawards.
Trophy's were great but a fair few problems with delivering them , arrived with no centres and duplicate trophy then sent new trophy and 6 centres then a day late 3 more , still waiting the final 6! . But as i say the trophy's are great and excellent value
Allsportawards has a great range of trophies and other awards starting from very cheap prices. This makes purchasing awards for all sorts of things possible for primary schools with small budgets!
We have used Allsportsawards now for the past 5 seasons to arrange end of season awards for our cricket club members.
On every occasion they have delivered a quality product in good time (ahead of our award ceremonies). Trophie are always "as ordered" with no engraving mistakes.
We can ask no more.
An excellent product and service
South Woodham Ferrers Cricket Club, Essex
A wonderful company to deal with. My order was processed extremely quickly, even though I required a personalised logo at the centre of my medals. The order arrived in plenty of time, and even though there was an item missing from the order, it took just one phone call to rectify the problem and the missing item was delivered the next morning. I would have no reservations in using this company again or in recommending them to anyone else to use.
I have used Allsports over many years off and on. They are not usually easy to find when entering key words. The trophy prices are very competitive, though there are a few lines out of stock quite often. The email with the free engraving was picked up and responded to straight away, although it's not altogether clear what you need to do on the website for the free engraving. The trophies were decent quality, nicely engraved and very well packed. Very happy overall.
Allsportsawards didnt have the awards that i wanted ,but replaced them with a nicer award which cost more ,but they gave me them for the same price as the awards that wanted brilliant.
I received a very good service, very speedy. One complaint would be that a medal box ordered was broken most likely during shipping. Better packing required! Also a mistake was made on the engraving but this was quickly rectified. I think shipping costs are far too expensive an £8 item ended up costing twice as much with shipping costs.
The school orders trophies for pupils who achieve targets and we usually need them quickly. The service from Allsportsawards is fast and efficient and the trophies are good value. We will continue to use them and recommend them.
Ordered three times from them now, trophies always arrive on time.
The one time they missed a letter out on the engraving, I called them and within two days i had new engraved plates to fix to the trophies.
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