Allsportsawards reviews

Allsportsawards reviews

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My review is on poor guidence, advice and service! Technical skills witch also are poor, and the engraving has a very bad finsish from Allsportaward

This is the worse technical support I have got in years.

I am a graphic designer, so I am used to sending files for printing, but this is the first time I order trophies, and you would think that as a company and expert Allsportsaward would help you a little to make sure that you get the best result, or at least try to guide you just a little.

I ordered 4 trophies for a dance school comp. 4 glass stars to be engraved. In the file I sent them I made an example of the star and the logo inside the star to let them know how the trophies should be engraved. Instead they took the whole picture with the star and engraved it. The result of this is, that my logo is 4 times smaller than supposedly and the fine details are smooched together for an awful finish.

Trying to sort this out with Allsportsaward they blame me for the mistake. So what I don't understand is how they can sell, make and send such a badly made product and be proud of it. As a graphic designer I would always advice my clients for a better result. And Allsportsaward didn't take the time to even look at what they where doing.

In my opinion a technician sat with his head up his ass while making this and he couldn't care less what result came out of it.

And on top of that one trophie was broken during transport. And they can't make my new once for the date that I need them. I have 4 trophies that are useless and they wouldn't even give me a refund.

I would NEVER recommend Allsportsaward to anyone.
Allsportsawards

Reply from Allsportsawards

As mentioned in all email correspondences, we engraved all the trophies exactly as was requested from the files which you did send over to us. We was never informed otherwise to remove any part of the logo outlines before engraving. So our engravers engraved the file exactly as received and this is what was sent to you. If the mistake was made on our part we would do everything to correct this immediately for you but unfortunately on this occasion the mistake was not on our part as all trophies despatched were are requested and match up to all the order details and files. We have offered to replace the broken trophy for you but unfortunately as you are outside of the UK delivery times can take approximately 1 week from despatch so this would unfortunately be too late for the event.
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Review by confirmed purchaser

Excellent products and its value for money!!

I bought 30 football medals and the golden boot trophy from allsportsawards last year.
And here I am repeating the same order again this year.

Only because,
• Good quality products
• Value for money
• Good customer service
• And extremely fast delivery
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Review by confirmed purchaser

Rubbish service.

Ordered four trophies. When they arrived they had put a personalised centre on them when it shouldn't have been there and two of them were broken. Complained and they said they would send more. Received more all the same as previous. I missed my deadline for handing trophies out because of this. I am now awaiting a full refund.
Allsportsawards

Reply from Allsportsawards

We apologies for the mistakes with this order and that the replacements were unable to reach you in time. A full refund for the returned trophies has been issued.
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Review by confirmed purchaser

Large order causes stress

Didn't have issues with the service from Allsports, they were courteous and honest, but the delivery statement was probably unachievable when handling an order of 100+ trophies. They arrived the day before the presentation date and 6 were broken, 1 shield wasn't engraved and 1 shield was misspelled. Caused a bit of stress at the time. The trophies were all replaced in due course.
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Review by confirmed purchaser

Unhappy

Hello,

Order Number: MR19QD10019852

I ordered this trophy with engraving. It arrived on Monday within expected time which was good, until, I opened it then found that there was no engraved plate on it. Phoned up yesterday & was told that the fully engraved plate would be sent out yesterday to arrive with us tomorrow (as in today).

However, today the plate did arrive but it is not the correct size for the trophy, to my exasperation. Rang up again & was told that the correct one will be with me tomorrow.

I am somewhat in trepidation anticipating whether this is going to be correct this time or not. To be fair this is the first time during the years I have used yourselves which I have had a difficulty with which I can accept can happen due to human error, but to happen twice surely is not human error, or is it?
Allsportsawards

Reply from Allsportsawards

We apologise for any problems caused by sending the wrong size plate, we have sent the replacements and hope that they arrived with you and fit the trophy.
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Review by confirmed purchaser

very helpful

delivery was when they said it would be so you don't need too wait in for days
also i had to phone twice too add to my order and it was not a problem
could not have been more helpful used the company before and will not look
any where else even if they where cheaper.
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Review by confirmed purchaser

Disappointed Customer

i'am the Secretary of a small fishing club out here in Spain (one of many in the area)
and needed to purchase 3 small trophies for the clubs presentation evening.
I looked on the internet and discovered Allsports web site and selected 3 trophies at a cost of approx £26.00 when I came to checkout I discovered that the delivery charge made for these items was £30.00 making the total cost of £56.00.
Being desperate to obtain these trophies for the presentation evening I accept these charges.
However, on reflection of these delivery charges I would like to know how Allsports can justify them, given the fact that I run a small fashion Business out here in Spain and order goods from my suppliers in Manchester UK.
I receive boxes of goods weighing 30kg plus deliverd within 4/5 days by Interlink Express at a cost to me of approximately £23.00 per box and yet Allsport make a charge of £30.00 for a package weighing just 1.1kg.
Given this charge would I recommend Allsports to the other Fishing, Golf, Bowls, Clubs etc etc out here in the area that I live in and would I use Allsports again??
I don't think so.
Allsportsawards

Reply from Allsportsawards

All delivery charges are agreed by the customer before the order is placed, and
unfortunately we are unable to lower our shipping costs to another countries, we aim to keep our costs as low as possible while still using the quickest service available.

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Review by confirmed purchaser

Quality stuff - 1st class service

Many thanks for the great service. Can't believe I found such reasonably priced good quality football trophies after much online searching. Even when you mis-spelt one of the players names you sent out a replacement within 2 days. Love the addition of the team shield centre piece on the trophies. Brilliant, thanks again.
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Not good at all.

I ordered 2 trophies, 1 arrived broken and the other was engraved wrong. Really need to get them replaced quickly. I only hope that I get a refund quickly. Now is when I find out about their customer service qualities. Fingures crossed.
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Very simple ordering process and v good quality for price

Very straightforward process for selecting, and buying the trophies. Very good quality, especially for price and deliver took about 5 working days which was perfectly acceptable for what I needed. Would definitely use again.
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Review by confirmed purchaser

Great company

Ordered a trophy and arrived damaged, one quick call and a replacement was sent out within two days no quibble.
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Review by confirmed purchaser

Great service!

Thank you for a great quick service. Will use again!
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Review by confirmed purchaser

Fantastic

Really good quality medals exceeded my expectations. Would recommend and will definately use again.
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Review by confirmed purchaser

Excellent service

Placed an order which was delivered very quickly but one of the trophies was wrong. Following a very brief phone call, I received the correct one within 24 hours. Excellent service
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Review by confirmed purchaser

Excellent and Speedy Service

The trophies received were very good with a speedy service. There was an error on one of the trophies due to a problem with the website but this was rectified without any issue and a replacement sent also very quickly. Would certainly recommend.
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Review by confirmed purchaser

They deserve a trophy for their trophies!

Very pleasantly surprised at the quality of the trophies and medals for the price. They were easy to deal with (informed me immediately that they were out of stock of one of the items), met the deadline I set. Only negative is that for some reason I ended up with the wrong centre design on 2 of the medals - not sure whether I blundered or they did, but as everything else was great, and for the money I am not that concerned
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Review by confirmed purchaser

Excellent quality and service, they always deliver!

Great quality and excellent turnaround. I have been using Allsportsawards for the last 7 years and I have never had anything to complain about. I would definitely recommend them. Regards, Mike Avent
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Review by confirmed purchaser

Efficient fast service

The cups arrived in good time and I was updated to re assure me of this after my order stating my deadline. I'd say they are very reliable as I read plenty of reviews before ordering myself so the service I received wasn't a one off. I would use them again.
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Review by confirmed purchaser

Problem sorted!

I ordered two golf trophys, both with engraving.
One was perfect the the second had the wrong label attached (it was for someone else's golf day).
Spoke to customer service and the sent me another label to attach.
Trophys were really good quality.
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Review by confirmed purchaser

Prompt, efficient, value for money service

Prompt, efficient, value for money service

Allsportsawards Details

About this company

Allsportsawards is the UK's leading online retailer of trophies. We are proud to boast the largest range of awards, covering every sport and past time, at competitive prices. Our website has over 5000 individual trophies to suit every style and budget including cups, medals, awards and many more.

Visit Allsportsawards

Contact information

Call us on: 08456018370
We live here: 409 Petre Street
S4 8LL Sheffield
United Kingdom

Category

Allsportsawards is ranked 100 out of 180 in the category

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