We ordered a dining table and chairs with Christmas approaching..We were slightly apprehensive with the run up to festive season about delivery, but our new set was with us within 3 days fantastic !! Which was great and the quality of the set was very pleasing!! This company were the cheapest on this item but cheap isnt always good but in this case it was great!!! Thank you guys service was great
Broken parts have to be reported within 24 hours, which is often difficult. I did and weeks later still waiting for a call back/email to confirm they are sending the part, from the moment they acknowledged the part is broken they have gone quiet. Very poor. They use a third party call answering service who can give you no details just pass on the message. On the other hand the product was ok for the money, packaging poor hence broken part.
UPDATED: Leapt into action once I posted complaint on this site and facebook, first time they replied or responded in 3 emails and 2 phone calls...way too long, way too quiet, this is not an apology this is glossing over the fault, you went quiet...you had a chance to contact me 5 times!
Even though a website and customer service phone number are provided there is no customer service for this company.
The only response I have received from this company was when I emailed them for an approximate delivery date which was stated at two days. Its a month later and after numerous phone calls and emails I have received no response. The phone line provided on the website is an external company who cannot answer your questions or put you through to management.
I am now in a paypal dispute with the company. I have requested cancellation of the order. Since opening the dispute they have provided tracking and miraculously shipped it on the day of the dispute (despite my cancellation request). I no longer want the item as I have purchased elsewhere and will be refusing delivery. Terrible company, even if you find a cheap deal it's not worth it.
Initially slow in responding to my call a bit dissappointing but goods were delivered on a saturday to meet my request due to my initial inconvenience!! Dining set is just what we needed. Would have been 4 based upon the slow response but they saved me taking a day off work so happy shopper
I ordered a computer desk on Sunday, expected at least a notification of a delivery time by now - It's Thursday! Despite their website saying they dispatch most orders within 2 days I'm frustrated by the fact that they don't answer any emails or telephone messages. I've left 5 messages and sent 2 emails, I've not even had an acknowledgement. I'm beginning to wonder if they exist at all.
I've just left another message with their call answering service ICS - who apparently have passed it on, we'll see if anything comes from that - I'll keep you all posted!
Everything was as promised. They delivered exactly what they said they would and by the time time scale agreed which is hard to come by these days. A first class efficient service with value for money rolled into one. You cannot go wrong with this company!
When we received the product, one of the side panels was badly damaged but the box it came in was not. We did not report this as it was after 24 hours of delivery and quite frankly did not want any more hassle. Also, it says on instructions that it should only take 60 minutes to put together, this was a ridiculous statement. Some of the items were not labelled and It took my husband over 3 hours after following the instructions fully. Also the wardrobe doors had to be planed as they would not close and there is a big gap under the draw. I will not be purchasing any more goods from you.
The furniture was what we expected and the price was fair. It was relatively easy to view and order the items from the website and being able to use amazon payment gave us peace of mind.
It is really difficult to get in touch with them; when you ring you get through to someone who takes your name and number and assures you someone else will ring you back. We only got a phonecall back after ringing twice on one day, when (we thought) we were able to arrange a delivery day. when the furniture was not delivered on the expected day, our phonecalls and emails were ignored, unanswered. We eventually got an email from TNT informing us that they had our furniture and it went smoothly from there.
The furniture was well packaged and the assembly instructions were reasonable.
We bought three items in total, all from the Capri range as we can only get flat pack furniture up the narrow stairs to the top floor. I am very impressed with the quality, by far the best flat pack items I've ever screwed and dowelled together. Allure's service was also speedy and well priced. Will defo use again. Thanks.
Cannot recommend enough. Excellent communication, fast delivery & love the product.
Allure were very good value for money. We were pleased that they agreed to hold onto the furniture until we got back from a trip. Unfortunately a few extra days turned into a week but after a quick e-mail everything was back on track. I would recommend them.
I ordered this table for my new house and was simply astonished by the service I got from this website. The furniture was beautiful, the prices were extremely competitive and after ordering the new table I was sent emails to keep me up-to-date on the progress of the order. The table arrived via a professional courier company, and was exactly as specified. All in all, this was an extremely pleasurable and hassle-free purchasing experience!
The table was beautiful and as promised the table arrived before Christmas. Everything was packaged and secure. The guys would have put the table up however the room I wanted it in wasn't ready so they put it anywhere I wanted. Quality of the tabel and chairs was fantastic it is now the centre piece of my room!
Couldn't fault these guys at all gave me exactly what I wanted and in the time frame I wanted and it was just before Christmas which was absolutely fabulous!
At first I found their website a little confusing but after discussing my order with them, the order was promptly arranged and delivery was in two or three days.
Two men brought the bed up the stairs and all the extras were complete and as ordered.
Excellent service and very competitive.
Item best price I could find. As described and delivered in good time
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