Placed order and paid for goods, chased for delivery and then told out of stock! Several unanswered emails finally received delivery two weeks later. Web pages promise much but deliver much less, still waiting for tracking number. Other much better Companies to do business with
I ordered lots of samples from different companies but this one looked the best, as well as being one of the cheapest. The flooring is now down in the hallway and it looks great and I'm likely to order some more for another room
Ordered 12 square metres of unfinished oak. The strips were not straight, some very buckled, As a result the builder found it very difficult to lay . It was also covered in holes which will need to be filled once the floor is finished. Because the size too long builder could not cut it as the tounge and groove did not fit. Colour also was not consistant and therefore did not match my existing wood.
Good company to deal with with a good and helpful customer services.. Floor quality is good as expected and damage free.. Ordered on a Thursday evening and delivery was made on the Tuesday via free shipping. Will be using again in the very near future.. Thanks
Ordered this after seeing the flooring in our local pub looking as good as it did when it was laid over a year ago and you can imagine the spills and foot traffic a pub gets I ordered my engineered UV oiled white oak flooring and All your floors were very helpful even arranged delivery to suit when my fitter could lay the floor so I didn't have to store it. Now it's down it looks fabulous and will look good for years to come I am sure. Can't recommend this flooring highly enough and its such great value based on other flooring out there
Phoned for a sample ,man very helpful and told me it will be in post same night , Two days later it arrived and I then ordered 16 Square metres plus other bits. Next day they phoned to see when it would be convenient for us to receive delivery and we arranged a date. The morning of delivery had phone call to let us know what time they would arrive and they duly did. How can it be any better? Oh; Special mention for delivery man, I had the standard delivery but as only my wife was there he kindly carried it all into the house. Have not fitted floor yet but it looks good in the pack and all that I ordered was despatched in a well packed condition.
I was very pleased with the speed the samples arrived.
The telephone adviser was able to give me accurate information about underlay and fitting.
The product arrived the day after I ordered it - as promised.
I have become a 'salesman' for your organisation and product (Berryalloc Vinyl strip lock flooing), both our builder/fitter and carpet fitter thought it was an excellent product.
The carpet fitter took our sample to show his customers!
Ordering by phone was very easy, with informative, helpful and polite staff. I was able to choose a delivery date, but the driver refused to deliver thinking the road was too narrow-it isn't! However the delivery was immediately re scheduled with no fuss. The product, engineered wood flooring-is beautiful. We can't wait to lay it. Thank you, Allyourfloors.
Ordered really easy, then I was called to ask when I would be in for delivery, I asked if it could be delivered to a neighbour for ease....as working full time, was told no it needed a signature, so i arranged for delivery on my next day off which was 2 weeks away, only for the parcel to come later that week, still a mystery. Apart from the prompt delivery, no issues.
VERY happy with All Your Floors . . . from the promptly sent sample of vinyl planking, the follow-up email and call to see if I was happy with the product, the easy-to-understand online ordering (including a calculator to work out how many packs to order) and delivery made on the day that suited me.
Spent a few weeks deciding on which company to make my purchase and am so glad we chose All Your Floors.
Price was good and so easy to order as you just enter measurements and the quantity is calculated for you. They also show the price with and without VAT. A lot of websites showed their prices without VAT which I found off-putting.
I left my message in the box provided and to my amazement, received a call (very nice and friendly person) the very next morning (I placed my order in the evening) and as promised, my flooring was delivered the next day.
What fantastic service, which is something that is quite rare these days.
I most certainly will order from them again and will be recommending them to my family and friends.
Oh......have not managed to lay the flooring yet but just sneaked a look and they look good, as expected.
I recently bought flooring from allyourfloors
And paid extra for am delivery ie before noon
I waited till 1-15pm no delivery so I called
Allyourfloors to see where my floor was.
The lady was very polite and helpful and said she would call me back when she finds out where my floor was.
She told my delivery would be to me between 3-30pm and not before noon as paid for.
She told me no one had told the driver my delivery was for am, and she will re- emburse
The difference( I am still waiting for £15. + Vat
To be paid back in my account)
When the delivery finally turned up at 3-45pm,
Written and enhanced in yellow pen on the delivery note for a AM delivery !!
He said he had to many AM deliveries.
This was my first time using Allyourfloors
And it will be my last due to the delivery people they use.
Back to UK direct flooring for me!!
Not needed. not needed
As above would add looks great. Service from all your floors I.e confirmation, delivery, price - top class!
I ordered my floor on a Wednesday, saying that i needed the floor delivered on the Friday and can you get the driver to ring me 1hr prior to delivery, as we are starting to lay the floor on the Saturday AM.
Reply - Yes of course, not a problem.
The delivery was the Friday, but the driver only phoned when he was at the site, made everything a rush!
I've placed three orders and delivery was immediate. Quality of the product was excellent. The real wood layer on the engineered floor is the thickest I found anywhere. I lost a piece of flooring and All Your Floors were good enough to send me another without charge.
Real Oak Floors sent me a requested sample of their UV oiled solid white oak flooring very quickly, and gave me a super price and delivery, so I ordered 90m2. All phone calls with the office were polite and friendly, and the service representative was well informed and helpful. Delivery was made as promised, and I look forward to living with the floors for the years to come. Can recommend 100%. Thanks!
We had so many dilemmas when choosing our floor for our new kitchen. The team at All your Floors, in particular Simone and Des went to a lot of trouble to ensure we made the right choice for us. We received knowledgable advice and practical help and were always made to feel like valued customers even when we had not decided to make a purchase yet. Despite umpteen phone calls, Simone was always friendly and extremely patient. Thank you so much, we are delighted with our floorboards. They are still stacked in the hall acclimatising but I can't wait to see them laid and will email a photo when down.
Ordered a engineered hardwood floor which turned out to be superb quality. I needed a few more packs to finish the job a couple months later and spoke with Simone who I have to say was completely brilliant in making sure my order was duly despatched and also gave me a couple of courtesy calls to make sure everything was ok.
Wholeheartedly would recommend this business
Staff helped me with several queries I had before and after placing my order, and pulled out the stops to find me some stock of a wood which was low in stock at the time.
The wood is great, very pleased.
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