Of all the hotel providers through which I have booked rooms,alpharooms,in my opinion,is the least sympathetic and helpful if things go wrong. One particular example which immediately springs to mind is when I booked a room in Rimini via alpharooms.Upon arrival,I found that the hotel was closed (alpharooms had not informed me of this in advance) and I found myself being taken by a complete stranger whom the hotel's bar (which was open) contacted,,to another hotel.
The only comment that alpharooms was prepared to make about this was that it was unaware that the hotel was closed.Alpharooms was extremely unhelpful over the phone,took ages to answer letters and refused point-blank to allow me to enter its Sheffield office,when I returned to the U.K.
In fairness to alpharooms,the company did pay for my alternative accommodation and,after a long,long interval,begrudgingly refunded me the pice of one night's B=B according to the original hotel's nightly rate,but I still feel that it should have made much more effort to treat a loyal customer better.
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Thank you for your review. I have looked into the case and can see that this is in relation to a trip in 2007. I apologize for the way your case was handled. Over the past 5 years we have made significant changes and improvements to our customer relations department.
I hope that you will not let this past experience influence you booking with us again in the future.