Alpharooms reviewed by

London, US

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very Dissappointed

Did a price comparison with a few other companies and the Alpharoom price was best.

We did book quite late but this should not be a problem.
Booked the Meet and Greet service. received absolutely no details about how it worked, where we should go, etc.
Spent ages looking through the Alpha Site to find details so I knew what to do the next morning. Nothing on the web site at all.
I did a general search on the web - nothing found.
This was worrying as we going away in under 24 Hours.
I contacted the online help and raised a request. I received a totally useless and not applicable reply.
I raised another request and got no reply.

I then had to resort to the PREMIUM RATE phone line to find out what to do.
I waited ten minutes and the phone was cut off.

I dialed again and was cut off again after about ten minutes. I then dialed again and gave up after 25 minutes.
These calls cost money at a premium rate.
I then found a emergency out of hours number which I used. I am pretty sure that it was an overseas number. It was very late and I work up a person to help me.
They were good and managed to sort me out. This was late at night by now and i was ready to book another car park.

I spent a fortune on calls and hours of time.

i still have not heard from them.

Hopeless.

Clicking two stars on this review which is the minimum makes it look better than it was.
    Alpharooms
    TrustScore 8.8 / 10
    2,949 Reviews

    Reply from Alpharooms

    Dear Mr Farrow,

    I am sorry that you have not had the experience you should have with alpharooms.com. I have looked into your file and unfortunately because you logged your ticket as a general query the system would not have marked it as a priority, and I apologize again for this.
    Our out of hours number is a UK mobile number, and someone is on call every evening once our call centre closes.

    If you would still like a response from our customer relations team please email customerrelations@alpharooms.com, who will be happy to help.

    Again please except my apologies for your experience I hope it did not cause too much distress.

    Kind regards,
    Victoria
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