We booked a hotel in benidorm and when we got there we were not booked in. We had no idea what to do. Phoned alpha rooms and they had moved us without telling us. We were moved to a worse hotel without aircon and for the 3 nights no fresh towels or maid service. We were refused this. On arriving home I contacted alpha rooms and they tried to blame a different agent. Alpha rooms were our agent and said they "tried" to contact me. Tried isn't good enough when your sending people to another country. No email, no answer phone message. The final email from the complaint said "I'm sorry there is nothing we can do". At no point did they properly apologise or even admit any blame. Beware!!!!!!! Use travel republic as they are cheaper and send you to the correct hotel
To reply as a company, please log in to your business account.