Alpharooms reviewed by

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Review by confirmed purchaser

ALPHA ROOMS IGNORED MY REQUEST

Well its been 4 hours and still no explanation to their request that they will look into it. Terrible Customer Services!!!!!
    Alpharooms
    TrustScore 8.8 / 10
    2,978 Reviews

    Reply from Alpharooms

    Dear Louise,

    I am terribly sorry that no one has responded to your requests. I will follow this up with our customer service team now.

    Again, please except my apologies for no one contacting you.

    Kind regards,
    Victoria

    UPDATE:

    Dear Louise,

    We work on modifications based on the date of travel, due to the number of requests we get. As you travel in June, this is why it has yet to be answered.

    We would have advised you the most cost effective way to deal with this request and to avoid admin fees would be to make a new separate booking for the extra nights.

    Thanks,
    Victoria
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