Good website.......but did not confirm details of contact number and address of hotel..... so had to ggogle hotel. Also had to call hotel direct..... as needed confirmation that the reservation was made. Alparooms need to give clients e mail address of Hotel- in case of any problems also clents can contact hotel direct to confirm room booked Also small fee charged for using their site..... admin charge. On the whole very good website- will use again.
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We provide the address and telephone number of the hotel on the booking voucher so you can locate your hotel. You do not need to confirm your reservation with the hotel - your accommodation voucher is confirmation of the booking with us.
As you have made the booking with us you do not need to contact the hotel. If you wish to make any changes to your booking or have any problems then you must contact us directly not the hotel. Any agreements you make with the hotel direct you will be libel for, so if there are any problems following these changes we would be unable to assist you as we would be unaware.
The charge you refer to is for the use of credit card which is standard practice in the travel industry and is outlined in our terms and conditions which you agree to before booking.