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TRYING TO CANCELL A BOOKING !!!!!!!!!!!!

HAS ANY BODY TRYED TO CANCELL A BOOKING WITH ALPHAROOMS ??
MY WIFE HAD TO HAVE URGENT SURGERY AND IS NOT ALLOWED TO FLY.

I CONTACTED ALPHAROOMS A WEEK AGO AND WAS ADVISED TO USE THE OPTIONS ON MANAGE MY BOOKING WHICH I DID, I HAVE WAITED 7 DAYS FOR CONFIRMATION OF THE HOTEL AND TRANSFERS BEEN CANCELLED AND NOTHING SO FAR . !!!!!!!!!!!!!
I CALLED AGAIN TODAY ON HOLD FOR 9 MIN @ 10P A MIN AND WAS TOLD THAT WE ARE BUSY ITS SUMMER AND WE WILL CANCELL IT FOR YOU WHEN WE CAN ??.


MY WIFE IS STILL VERY POORLY AND SHE IS WORRIED ABOUT MAKING SURE THAT THE HOTEL AND TRANSFERS ARE CANCELLED URGENTLY.
CAN SOME ONE PLEASE SORT THIS OUT FOR ME.

REGARDS
TOM
    Alpharooms
    TrustScore 8.8 / 10
    2,948 Reviews

    Reply from Alpharooms

    Hi Tom,

    I am sorry for the delay in response. We have received your cancellation request. We are experiencing a high number of support requests at the moment so we have to deal with them based on their date of departure.

    Please not we do take into account the date the request was submitted when there is a delay in processing the requests so you will be charged correctly.

    I have been assured that your issue will be dealt with today.

    I am sorry to hear about your wife and I hope she gets better very soon.

    Kind regards,
    alpharooms.com team
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