Alpharooms reviews

Alpharooms reviews

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Review by confirmed purchaser

Used them before, will use them again.

True to word - cheapest hotel site that I can find.
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Review by confirmed purchaser

Was very easy to use and cheapest prices.

Easy to use site and after looking through others the prices were the cheapest.
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Review by confirmed purchaser

terrible

Was promised a refund after alpharooms booked me into a hotel when the hotel didn't actually have the room. I had to sleep in my car and Alpharooms took no responsibility for it. Terrible service.
alpharooms.com

Reply from alpharooms.com

Dear Mr Simon Thornell,

Thank you very much for your feedback and we are sorry to hear that the service you have received was not satisfactory. We appreciate any feedback from customers regarding their experiences as this enables us to improve the quality of our services.

Our customer relations department dealt with your complaint, but unfortunately they were not able to find a suitable resolution. I can only apologise that you were unhappy with the response and can assure you we give careful consideration to every complaint received.

Once again please accept my sincere apologies for the inconvenience this situation has caused. We are always looking for feedback on how to improve our service and your comments will be investigated.

Kind regards
Alpharooms
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Review by confirmed purchaser

Great website

Best prices around and user friendly site.
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Review by confirmed purchaser

Easy to book online

The booking was easy but when I arrived at my accommodation they were not expecting me. They said they had not received my reservation although when I presented my Hotel Voucher I was accommodated no problem.
alpharooms.com

Reply from alpharooms.com

Dear Mr Lee Davies

Thank you very much for your feedback.

We am sorry to hear about your problems during the check in. Unfortunately we have not received any notification about a problem from the hotel or the travel provider it was booked through. For future reference please be advised that on the hotel voucher is a emergency line which you can call at any time during your holiday if you have a problem.

Again, please accept our apologies for any inconvenience this has been caused to you.

Kind regards
Alpharooms.com
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Review by confirmed purchaser

Excellent service!

I will be using Alpharooms in the future.
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Review by confirmed purchaser

straightforward,easy and informative!

After checking numerous websites I found that alpharooms were giving the lowest price for the hotel i wanted. The website is very informative with customer reviews etc. I was able to book and pay a small deposit. Should i need to cancel i will get a full refund up to 3 days beforehand. I would definitely recommend alparooms.
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Review by confirmed purchaser

BETA DEALS WITH ALPHA

Excellent prices and holiday choices..Low deposits, quick confirmation of booking. Website is great, east to use. Booked with Alpha last year and had no problems with booking or on arrival at our hotel. Great service.
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Review by confirmed purchaser

brillant to deal with

I alway book with alpharooms brilliant company
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Review by confirmed purchaser

Great alpha price

I've booked through alpha rooms on numerous occasions and will continue to do do as I always get a great deal and never have any problems with my accommodation it's always as advertised
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Review by confirmed purchaser

Everything you need at the touch of a button.

Plenty of hotels and apartments to choose from.Extra info on resort is also helpful .Airport transfers is a bonus too.
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Review by confirmed purchaser

only good thing i can say_ room got cleaned every day

Bad luck if you are a vegetarian only food we could eat was grated carrots and boiled pasta with bread and bread and more bread.......for a week. will never eat bread again
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Review by confirmed purchaser

Online booking is made very easy

Booking with alpharooms is a simple and informative process, and prices are also very good.
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Review by confirmed purchaser

SO FAR SO GOOD!!!

Booked an all inclusive holiday via Alphrooms. Never booked an all inclusive before! Customer service at Alpharooms has been excellent. Everything is explained very clearly. I changed my booking to add one more night at hotel - it was sorted by Alpharooms immediately. I'll be back on this site nearer to my holiday (in July 2014) once I've printed my travel documents...
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Review by confirmed purchaser

BRILLIANT!

It is the first time I have booked with Alpha Rooms and I am really impressed with the ease and quickness of making the booking. I am travelling in June, staying in accommodation I have previously stayed in.
The fact that you can book with only a £10 deposit and pay in installments is brilliant (I don't know of anyone else who allows you to do that). I wished I had looked at booking a flight with the accommodation - I could have saved myself some money, but at least I know for next time.
Highly recommended.
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Review by confirmed purchaser

Simple to use and value for money

Alpha rooms never seems to disappoint. Simple to use and value for money, you can't really go wrong.
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Review by confirmed purchaser

Very bad.

Very very disappointing when it comes to try and speak to someone. Waited over 40 minutes without success.
alpharooms.com

Reply from alpharooms.com

Dear Mr Downing,

Thank you for your feedback, due to the season we are experiencing a high volume of incoming calls which we are answering as quickly and effectively as possible. With regards to your query you are able to book transfers via our website or by speaking to our sales team directly.

Kind Regards
alpharooms
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Review by confirmed purchaser

overpayment

Very impressed with the way Apharooms dealt with the double charge of my room. As soon as the error was spotted I emailed them & the problem was immediately sorted. Thanks David
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Review by confirmed purchaser

nice and easy simple to deal with

When you are looking to book a holiday try Alpharooms before you do anything
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Review by confirmed purchaser

very good site and online experience

Very easy site to navigate around easy to find whatvyoure looking for brilliant

alpharooms.com Details

About this company

Visit Alpharooms

Contact information

Call us on: 0871 911 0030
We live here: Alpha International Accommodation Limited, 261-263 Ecclesall Road
S11 8NX Sheffield
United Kingdom

Category

Alpharooms is ranked 22 out of 62 in the category

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