Alpharooms reviews

Alpharooms reviews

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Review by confirmed purchaser

Watch payments

Paid balance before due date as we would be away on due date, then Alpharooms took the BALANCE again on due date, when we got home and got our bank statement I contacted Alpharooms and they immediately put balance back into my account
alpharooms.com

Reply from alpharooms.com

Dear Mr Clarke,

Thank you for your feedback, please accept our apologies for the technical error which led to your balance payment being duplicate however we are pleased we were able to resolve this issue quickly for you.

Kind Regards
alpharooms
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Review by confirmed purchaser

Good service

The lady that we booked our room with was very polite and helpful thank you
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Review by confirmed purchaser

It could not be easier.

Have used Alpharooms several times and have been very pleased. The last booking was no exception. Searching, booking and payment was completed to my satisfaction.
Would definitely recommend Alpharooms.
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Review by confirmed purchaser

not good at responding

i booked with alpharooms for a few days in benidorm and all went well until i checked my bank and the payment was taken out twice i tried to contact them to no avai,l i email them and no reply, i sent several messages through my account which it tells you to do, no reply as yet and that was three days ago i dont know what to do wether to wait on them getting back to me or just get in touch with my bank
alpharooms.com

Reply from alpharooms.com

Dear Ms Dornan,

Thank you for your feedback, please accept our apologies for the technical error which has led to your duplicate payments, I can see from our system that we responded to your query via email 2 hours after we received this to advise that we had refunded the duplicate payment on your reservation. I have checked our system and can confirm that this has been processed, please accept our apologies for the inconvenience caused.

Kind Regards
alpharooms
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Review by confirmed purchaser

Easy hassle free great prices

I find alpha rooms website great easy to search to find a place to suit great prices allso i have never been dissapointed with my booking i have booked many times with alpha
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Review by confirmed purchaser

a bit of a let down

I have used alpha rooms for some time and always had good attention and sevice, and have just booked again,however
I want to bring to your attention the unsatisfactory experience on my previous when I I tried to contact you regarding missing information on my transfer
vouchers.i made several attempts via my account e mail page which were never answered. I then tried the premium rate telephone with usual infuriating no answer
even the national line gave the same thing ie for example there is a 34 min waiting time
eventually after at least week I managed to talk to someone on a different line
I suggest you improve your contact arrangements, you can start by ending using the premium tel lines ,answering e mails and answering tel calls- you are not busy all the time
alpharooms.com

Reply from alpharooms.com

Dear Mr Taylor,

Thank you for your feedback and please accept our apologies for the service you have received. Due to the season we are experiencing a high volume of calls and are striving to answer these as efficiently as possible.

Kind Regards
alpharooms
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Review by confirmed purchaser

Excellent from start to finish

With so many websites for hotel being complicated it was refreshing for someone of my age (60+) and with little internet experience to be able to go on a website and to be able to navigate easily through it from start to finish. When people are looking to book a hotel (or anything) they don't need any extras popping up to complicate thing, they want to go straight for what they need and make the booking,. This is what happens with alpharooms, making things as easy and quick as possible. Would have no hesitation in recommending them to a friend.
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Review by confirmed purchaser

I received great customer service

I've just altered my holiday plans and I was worried It was going to be difficult but the help and service I got from Alfarooms was second to none I have experienced. I will not hesitate to use Alfarooms again in the future.
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Review by confirmed purchaser

Good,Efficient ,Cost Effective

Very efficient every time I have used them. Almost invariably the best value. Good English speaking people at the other end of the phone who are willing to take bookings at an online price. Finally seem to have a truly global reach. Have consistently reccomended them to friends.
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Review by confirmed purchaser

quick ,easy and never a problem .

ive book many holidays over the years with alpharooms and have never had a problem .
costs a lot less than a travel agent for the same product.i will continue to book my getaways with the real professionals
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Review by confirmed purchaser

Always so easy to use you & never any problems.

I always use your site when looking for holidays and it never lets me down with ease and choice. Pricing is always good as well. I always recommend you to anyone looking to book holidays.
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Review by confirmed purchaser

Affordable hotels, easy to book. Great!

I checked other sites for hotels/rooms and found alpharooms fitted my criteria. They offer budget to high end accommodation, it is straight forward, easy and quick to book. I am pleased with the price quoted, as it has allowed me to stay in my chosen destination for longer. The price I paid was brilliant!
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Review by confirmed purchaser

great online experience

very informative site for booking hotels.
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Review by confirmed purchaser

very good service

it is great you only have to pay a smallall deposit great service and very helpful
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Review by confirmed purchaser

Delighted again

Easy to use web site and instructions
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Review by confirmed purchaser

great just great simply the best

i would not go any further than alpha rooms brilliant just brillant alpha rooms
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Review by confirmed purchaser

No fuss, no bother

No problems, quick and easy. We made a special request, now we have to see if it is fulfilled.
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Review by confirmed purchaser

Easy to book you're hotel rooms and print

I went on the alpha rooms web site to get a price for rooms I had booked with another company when I got the rooms up that I had previously booked alpharooms bettered their price by over £100 per room so I cancelled and booked through alpha rooms it was very quick and easy will defo. use again as long as this trip goes well
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Review by confirmed purchaser

Alpha Rooms all the way

Rang Alpha rooms to see what holiday they could find us, they were so good, rang me back & we went through everything together what we were looking for. booked us to Tenerife (Again) love them they are so helpful and always look for the best deal for us. The Apartments they booked us are amazing Sunset Bay in Costa Adeje, loved them so much just booked to go back, Thank you Alphrooms. :)
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Review by confirmed purchaser

The whole experience of trying to book and pay has been a nightmare

I have been trying to pay the balance of one booking and make another booking. There was a problem with your website payment system so I telephoned (long wait) and spoke to a lady who said she would take the payment and I would receive confirmation of the other booking within 72 hours.
Absolutely nothing happened so as the website said customer service very busy I sent 2 messages using contact form. No reply received so I phone again and was on the phone for 25 minutes. At least this lady sorted out everything but frankly I am disgusted with your service. Why should I waste my money on long phone calls?
I should add that when there rooms have always been good and well priced.
alpharooms.com

Reply from alpharooms.com

Dear Anthony Philpott,

Thank you for your review. We are really sorry that you have not received our usual high level of service. I am glad to see that this has been resolved. We are currently extremely busy due to seasonal demand which resulted in your long wait to speak to our agent. We have contacted you via email to address this issue.

Kind regards,
Alpharooms.com

alpharooms.com Details

About this company

Visit Alpharooms

Contact information

Call us on: 0871 911 0030
We live here: Alpha International Accommodation Limited, 261-263 Ecclesall Road
S11 8NX Sheffield
United Kingdom

Category

Alpharooms is ranked 22 out of 62 in the category

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