Alton Garden Centre reviews

Alton Garden Centre reviews

Excellent
9.5
from 0 - 10
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First class service

Very fast delivery, goods in first class condition, would recommend and buy again.
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Review by confirmed purchaser

happy with product

purchased a aereator, came on time, packaging a little damaged, not easy to fit together. works very well and is good value for money.
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Review by confirmed purchaser

A good experience except for initial contact

I had been looking for some guardman garden stakes and unable to obtain them locally (they seem to have one delivery in spring then thats it 'til next year), turned to the internet and Alton Garden Centre seemed to have them in stock but there was some ambiguity over price on the website so I rang the internet sales line twice but could not get a reply. I then phoned the Gardeen Centre and a member of staff was helpful and rang back when he was able to sort the query out. Satisfied I then ordered on the internet site and received the order a few days later.
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Review by confirmed purchaser

Could not be better

purchase was well described
good price
well packaged and delivered very quickly
no complaints
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Review by confirmed purchaser

5 star service !

The Gardena product was at a competitive price and was delivered by recorded delivery within a couple of days. This is Internet shopping as it should be !
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Review by confirmed purchaser

The lawn mower supplier with the best price "Best cut / Above the rest"

Our 23yr old Hayter 41had started to fail so I researched it's replacement. Alton Garden centre had the right mover at the best price and could deliver it in 24 hours!
So far three weeks and five cuts later I am smiling as I cut the grass.
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Review by confirmed purchaser

Easy purchase gift vouchers

I bought a number of gift vouchers for a present. The web site was easy to use and the vouchers arrived very quickly by first class post. Very good service.
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Review by confirmed purchaser

Faster than a speeding bullett !!!!

My pond pump arrived less than 24 hours from ordering.
I saved a few pounds and I am delighted with the pump.
I recommend Alton Garden Centre very highly to everyone.
Fast delivery, Cheap prices, What more could you ask for.
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Review by confirmed purchaser

Garden chair set

Bought some garden chairs , order arrived next working day with no problems. very smooth transaction.
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Review by confirmed purchaser

Patio furniture perfection

Our Hartman patio set arrived in perfect condition. It was well protected and easily assembled. The Alton delivery men were courteous and efficient and on time! Well done.
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Review by confirmed purchaser

Does what it says on the packet. Good service , good price ,good product, good packaging,good delivery time.

The filter has been installed and is working perfectly,the water is crystal clear.
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Review by confirmed purchaser

A verry good prompt service & quick delivery.

I would be happy to recomend Alton Garden Centre and will definitively use again.
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Review by confirmed purchaser

Service with a 'smile'!

The service was quick, and easy to order.
Overall, excellent!
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Review by confirmed purchaser

Great value - speedy delivery

You need a new garden tool. You find a good price online and then you wonder how long it will take to come. Your worries are over with these people. Swift despatch means next day or in my case I chose the day after that as I knew someone would be home. Great customer service and a fair delivery charge. You deserve to succeed. Thanks.
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Review by confirmed purchaser

Superb customer service

Recently purchased a Garden Patio Set, and it was delivered within 3 days, which was great. However, there was a problem with the parasol. When I called customer services they passed me through to the online sales team, and to be honest I was expecting the usual "couldn't care less" attitude we seem to have adopted in this country. But I couldn't have been more wrong. They said they'd look into the problem and call me back later that morning - which I doubted - but within 40 mins they had called back, and sorted the problem and told me a replacement was on its way. They couldn't have been more apologetic abut the fact I had a problem which need to be resolved, but the manner in which they sorted the problem (and the timescale) was brilliant. I will definitely be placing more orders with this company, and I have already recommended them to family and friends.
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Review by confirmed purchaser

Almost a scam

I ordered a Ryobi sprayer from your website. When it arrived it has no battery and no charger. There was no warning whatever, on the website page displaying the sprayer, that these items had to be bought separately at considerable extra cost. There was no attempt to direct people to any page offering these items, and subsequent enquiries showed that you were unable even to supply a single battery and charger suitable for use with the sprayer.

Your behaviour over this is totally unacceptable.
Alton Garden Centre

Reply from Alton Garden Centre

Product page clearly states that the battery is sold separately. Offered the customer the opportunity to return the goods, however no response was received.
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Review by confirmed purchaser

Excellent prompt service with a gracious manner

The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer to anchor in windy conditions. Overall extremely pleased - have used frequently.
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Review by confirmed purchaser

Excellent service

Super fast delivery, what more could anyone want.
Will definitely use again
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Review by confirmed purchaser

This day, next day, sometime, never !

I wanted to buy 2 fertiliser items from one supplier in order to keep carriage charges to the minimum. Alton Garden Centre had what I wanted. They 'phoned me to say one item was out of stock and recommended another make that they used themselves. That was great service, so I said yes and was told the goods would be with me next day - Friday. It didn't arrive but a card was put in the door from UK Mail saying 'you were out , we'll deliver next Monday. There were two of us in the house waiting for the delivery, but hey-ho, we stayed in on Monday but nothing materialised. On Tuesday we went on UK Mail's website to see that the latest news of our parcel which said "No-Access". No idea what that means but one assumes they couldn't get into the road! We 'phoned again and were told they would send on Wednesday but again it did not come. On Thursday I spoke again to UK Mail who said it was still in the warehouse, and would I like to come and fetch it! They promised to deliver it on Friday Morning, as we explained we were going out at 4pm. Of course we rather expected it not to come and it didn't. At 3.45pm I telephoned to say the goods had not arrived and they said it was on the van and would be with us before 6pm! When I told them to return the goods to Alton Garden Centre they said they would not, as the order to return had to come from Alton! I telephoned the Garden Centre this morning, (Saturday in case you are now totally confused) and was told that the 'On Line' service was not available until next Tuesday!!
Do you think I should try a local Garden Centre instead, or do you think that would be a bit too hasty and unreasonable!
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Review by confirmed purchaser

GOOD COMPANY

I FOUND THE WEBB SITE EASYITO USE AND WHEN i ASK A QUESTION A QUICK AND INFORMATIVE ANSWER

Alton Garden Centre Details

About this company

As the largest garden centre in essex, here at Altons we have everything for the essex gardener from garden sundries such as propogation equipment, seeds and tools through to stylish garden furniture and barbecues.

Visit Alton Garden Centre

Contact information

Call us on: 0845 838 8816
We live here: Arterial Road
SS12 9JG Wickford
United Kingdom

Category

Alton Garden Centre is ranked 14 out of 84 in the category

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