Altons your website lets you down!
Review by confirmed purchaser
I find your website very confusing. It is fine for furniture, mowers, gloves, gardening tools, tubs of every description, landscaping of every description, but what about the plants? "Plant info and advice on over 10,000 plants". Where? Unless you know the full name of the plant. Where are the menus for trees, shrubs, conifers, roses, hardy plants? I searched but found nothing. I was looking for a particular conifer - bought at Altons recently - but the buyer a neighbour had thrown away all the info and didn't have a clue about the name. Alton's reputation was built on the expertise and advice given by the plants people in your organisation. The website doesn't reflect this. Eventually after talking to your on-line help desk (who didn't have a clue as to what I was saying obviously never having looked at the website) I was transfered to the plants section and I spoke to someone who most definitely did have a clue. From my description of "it is golden and shaggy and unusual and looks like something out of a fairy tale" this wonderful man came up with an answer. I'll be in as soon as possible to buy it. If it is not the one he will come up with another suggestion. I have just joined the gardening club and have had an e-mail from you thanking me for my purchase! "Welcome to the gardening club" would be nice with info on how to get the 10% discount and tea/coffee vouchers. You really must sort yourselves out.