I was extremely impressed with the Customer Service when I telephoned with a query on delivery. Nothing was too much trouble. Parcel delivered promptly.
The solar feature itself is lovely but doesn't seem to run for long, which may be perhaps because it is not fully charged yet, although I have had it for a few days now and the sun has been out every day.
I was pleased with the product but I did not receive any communication so was worried for a couple of days that my money had been taken but I was not going to get my goods it was only when I went back onto the site near my delivery date and could see it was going to be delivered that I felt assured. However, the product was in good order and I would use this company again.
The hammock bought from Altons was not only £30 cheaper than from a local garden centre but came without delivery charge and with a cover worth nearly £50. It was delivered on the stated day by a man who took it to my garage. Altogether a very satisfying experience.
No hassle. Order was delivered on the day specified. Very pleased with product, exactly as it said in on-line specification. Love It.
It was a 25th Wedding Annv present for my daughter and son-in-law. It is a lovely fountain in their garden, which will be looked at often, and a great memory of their 25th.
Purchased a Suffolk Punch 14inch petrol mower after phoning to double check that they had one in stock. The service was excellent and I was assured that three were in stock and that the price included delivery. The price was the best available, and following an online order the machine arrived within 48 hours, well packaged and brand new. Altons included a bottle of engine oil at no extra cost, and the machine also included a free scarifier. My old Suffolk Punch was over 30 years old and had served me well, and the new one with Kawasaki engine is a pleasure to operate. My first purchase from Altons, and rest assured as I could not rate their service more highly. Well done and thanks from a very satisfied customer.
I just gave my opinion regarding alton garden centre. It seems that my previous email had been answered by them and the answer was quite satisfactory to me. Unfortunately i never received their email and this led to the misunderstanding. I hope after an unfortunate start that my dealings and purchases with alton will be good, and
therefore have changed my star rating.
Ordered one day and arrived 8 a.m. the following day. I had a slight problem about something and rang them and again the service was second to none. The gentleman I spoke to couldn't have been more helpful.
Would highly recommend Alton Garden Centre.
Ordered a difficult to find item with a fabulous saving on price.
it was delivered within two days. Brilliantly well packaged, fabulous price, prompt delivery, good comms. Can't really fault them. Will be very happy to use them again.
orderd online without any problems, altons rang me within 20mins of order to tell me delivery date. even the courier rang me on the day of delivery to tell me what time the item would be delivered!! fantastic service and communication...........
I have just received my parasol for my large umbrella but was so disappointed to find that the fabric had not been sewn together and therefore presented a big hole on the seam. I did telephone the company straight away and they are sending out a replacement immediately.
No hesitation in recommending this company and their service. We were apprehensive in ordering such large items over the Internet but everything arrived in perfect condition and we haven't had such good all found service in years!! Thank you.
Having been let down by my local Garden Centre I found the lights I required on Alton's website.
Ordered Sunday, dispatched Monday and with me Tuesday morning.
Prices on both the lights and delivery were cheaper than I could find anywhere online.
What more an you ask for?
Having trawled numerous web sites trying to find a new canopy for our particular garden swing we came across the Alton Garden Centre web site and found the exact same canopy. Ordered and delivered within 3 days. Brilliant. Alton Garden Centre web site now saved in our favourites.
Excellent site, easy to navigate. Goods everything that was advertised. Goods arrived exactly on time and well packaged. Extremely efficient service will certainly use site again . Well impressed and one very happy customer. Thank you :)
My order was supposed to be delivered last Thursday before the Easter holidays, but it wasn't. I took the day off to wait for the delivery because Alton could not deliver to my work address. I wasted an entire day for no reason. I had to cancel my order. Alton should find a more reliable courier if they want to keep their clients.
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