Amazon are very reliable but in the past i have had packages broken and not bothered returning them as i dont want to wait another week to play it. i dont think amazon damaged the parcel but their postal service whoever it was a while ago especially after watching the dispatches channel 4 show where they showed how some postal depot's couldnt care less about the parcels.
amazon has a very clear website with lots of products which consist of literally anything you can buy. their website's navigation i find easier than any other website i have ever used and the search function is very accurate. competitive pricing and good packaging on their products with one exception.
i also lost a parcel with amazon which i had to get replaced.
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