When we were sold the idea of selling our products on Amazon, we were told their would be adequate customer support and we would be backed by Amazon, as their customer, more than we would be on eBay. However, after 2 months I can honesty advise against any seller joining Amazon. If the 15% fees weren't bad enough, their A-Z Claims mean they will back the buyer no matter what. If a buyer wants a refund, all they need to do is put in a claim and Amazon will back THEM, not their customer i.e. YOU. Please re-consider joining Amazon as a seller. If you're a buyer, go for it! Scammers paradise!