Amazon reviewed by

Royal Tunbridge Wells, GB

2 Reviews

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Rubbish company

I tend to hardly use amazon as prefer the quicker easier service on eBay, play.com etc. However I wanted a scholl express pedi so was shopping around for the cheapest price. Found the product for £19.99 - approx £10 cheaper than anywhere else. Bargain I thought so logged on the next day to buy the item and surprise surprise they had put it up by £10.00!!! Spoke to Amazon on customer support and they tried fobbing me off saying prices hadn't changed for the item since October (they checked their catalogue) apparently. So I went back saying they were lying as my colleague at work had actually bought the product 2-3 days earlier at the £19.99 price. Funnily enough when I offered to give the order details they didn't want to know. Just said the price is the price which I thought was an absolutely joke. I work as a team leader in customer services and if one of our customers complained about something like this we would honour the price for them! If we said 'the price is the price' I think we would lose a hell of a lot of business but then amazon are a company that are too big for their boots nowadays. Oh worse is to come.... 7-10 days later - the express pedi went on the Black Friday sale at 1.45pm for.. Yep u guessed it... £19.99! Funny the customer service guy didnt mention this at the time of my complaint. I've now decided they must've put it up to to then put it down again on Black Friday to make it seem like people are getting a bargain! Joke. End of.
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ner0 and Josh King found this review useful
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