Amazon reviews

Amazon reviews

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Trust is broken

I would like also to express my absolute disappointment about the new policy of Amazon that from April 3, 2014, FREE Super Saver Delivery is no longer available for many European countries.

I have been ordering lots of products from this company during the last 3-4 years, spending hundreds of pounds every month and I have been very satisfied with the professionalism that Amazon used to have. Unfortunately starting from the 3rd of April Amazon will lose the vast majority of the regular European customers including my family.

It seems that for Amazon's management it does not matter:
- the fact that net sales increased 22% to $74.45 billion, compared with $61.09 billion in 2012 (excluding the $1.28 billion unfavorable impact from year-over-year changes in foreign exchange rates throughout the year,which means that net sales grew 24% compared with 2012).
- the fact that operating income for 2013 increased 10% to $745 million, compared with $676 million in 2012.
- the fact that the unfavorable impact from year-over-year changes in foreign exchange rates throughout the year 2013 on operating income was $29 million.
-finally that the net income for 2013 was $274 million, or $0.59 per diluted share, compared with net loss of $39 million, or $0.09 per diluted share, in 2012.

I know that Amazon, probably the biggest and most profitable online sales company (for the moment) in the world, tries to reduces costs or just tries to increases profit. This is not the first time that there have been changes in the rules that force loyal customers to pay more. But this time that's beyond the limits and I am more than sure that it is NOT the customers but Amazon itself that will hurt from this. Most of the products on Amazon are now more expensive than local retailers (it is ridiculous to pay more for delivery than the value of the product) therefore it is pointless for me and any other customer to continue ordering from this company.

This decision from the Amazon.co.uk management made me realize that they are too big, too powerful and too greedy and it's time online consumers started to support alternative online retailers in order to maintain the competitive balance. If we don't, it won't be long before Amazon are the only choice.

It turns that it is a really bad time to be an Amazon customer. Even if they will finally decide to change it back .the trust between this company and the customers is broken. What a pity..

P.S. I think it is the best time to get rid off the Amazon stocks
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Delivery costs to high

Until now I was an active buyer of Amazon.
But now they decided to end the free delivery service that almost everyone is giving when reaching a certain amount of euros.
I have made my calculations and the new delivery cost do not compensate.
After contacting the customer service, I have discovered they have replaced real persons by obnoxious robots.
Also, after I discovered the gross price they pay for delivery to our delivery agent I can't really understand the reasons behind this sudden move. C'mom! Less than £1! You want to profit 4-5£ per delivery only on delivery costs?!
I am taking my business elsewhere.
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Very bad - unacceptable experience

If Amazon aims to be the world's most 'customer-centric' company, they have failed spectacularly following their decision to stop European free super saver delivery and hike up delivery charges to unaffordable and unreasonable levels. Especially as they pay local delivery companies just 0.62c per package they deliver on their behalf. Greedy and immoral - this is Amazon's Gerald Ratner moment.
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Benchmark for other internet retailers

I have used Amazon for 20 years (how time flies!) and have found them to be a consistently excellent company.

The true measure of a company is when there is an issue how they deal with it and Amazon have always excelled in rectifying problems. This gives me great confidence in purchasing from them knowing that their customer service is always there to back you up.
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Excess delivery rates and bad communication for international customers

Having used Amazon UK many years, with a good shopping experience and good customer service experience, I'm sad to now have to give a bad review. But the fact is that Amazon UK now have one of the worst (highest) delivery rates out there for intrnational customers. The way this was implemented is, however, what really made me annoyed. From previously having an international free (albeight slow) delivery option, they suddenly, without any kind of previous information to us customers, stopped that option. I got a mail the day after just stating the fact but without any kind of reasoning behind the decision. Enquiries to the company only resulted in polite answers not really answering my questions or giving any information about the reasoning behind this decision. Really bad work Amazon UK!
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So dissapointed about the new services on amazon.co.uk

You have downgraded your service and also which product you will send to Denmark. The products I used to buy from Amazin.co.uk I can no longer buy because you won't send them to Denmark anymore. I am not a satisfied customer and really dissapointed aswell. You write that you are improving you service and product range for your customers but instead you have improved it for yourself as a company and downgraded your service for your international customers.
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Disappointing

Having used Amazon pretty much exclusively for all my online shopping, I will no longer be using them as they are no longer offering FSSD to Portugal. I will now be looking for other sights that offer free or acceptable rates of shipping. Amazons loss is everyone else's gain.
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SHAME ON YOU, AMAZON.CO.UK!

For the first time I'm very disapointed in Amazon.

Why would they do this? I often bought MORE products to qualify for Super Saver Delivery. Now there's no incentive to buy from Amazon, on the contrary as the shipping rates are absurd.
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Shame on Amazon

From free shipping to an extra £19.99 on a bag of dog food I buy regularly (costing £31) I think my shopping days with Amazon are over. For a company who supposedly prides itself on customer service all I can say is SHAME ON YOU.
I have just totalled my spend over the past 8 years and if a spend of £1000 in a three month period might be a pittance to Amazon let's see how they cope when consumers remove their support.
An email received on April 4th was received saying that the Super Saver Delivery had been withdrawn on Apil 3rd.
I guess competitors must be laughing there way to the bank.
BYE BYE Amazon
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bad customer experience

In Jeff Bezos' own words: “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.”
Right now we are reaching millions of European potential customers with the message that you've just made shopping with you overly expensive. And you've angered loyal customers.
How's that working for you, Amazon.co.uk
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Disrespectful with international customers

I am located in Sweden and used to buy from Amazon.co.uk, my average expense was 100-150£ a month, till April 4th. That day I got a mail explaining that Amazon had stopped the FSSD to my country the day before, without any notice. All the items in my wish list or saved for later (around 400£) are now impossible for me to buy due to outrageous shipping rates.

I have mailed Amazon explaining my concerns and I have only received standard and vague replies. Also when listing a wide number of UK companies which would deliver free of charge after I had reached a certain cost. All these options are not considered by Amazon, whom not only charges shipping rates from the 90s but it also does not deliver (and has not delivered for the past two years) to my door.

All these reasons makes this company not competitive any more and therefore I have removed my account and all contact with it, until further notice.
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Exorbitant fees for shipping

Going from offering free shipping to Sweden to £7.50 in shipping fees for one book is ridiculous. And it is very rude to tell your customers about these changes after they were introduced - not giving you a chance to use their business one last time before it affects you.
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No respect for Portuguese costumers!!

It's a shame to receive an email closing FSSD one day after it happens! Shame on you Amazon.co.uk, i will never order anything!!
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no respect for customers

Ending Super Saver Delivery for Europe and charging ridiculously high shipping fees is no way to treat loyal customers. A lot of people that agree that this is totally disrespectful signed this petition:

https://www.change.org/petitions/amazon-reinstate-free-shipping-for-eu-countries-and-international-orders
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No reply from customer services

I've emailed customer services about the abrupt cessation of Free Super Saver Delivery, they did not consider me to be worthy of a reply, even though I've spent £3500 on their site in the last year alone.

Such attitude really deserves NO stars, but 1 is the minimum Trustpilot allows.
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Used to be great...

As an international (and previously loyal) Amazon customer, I was very disappointed by their new shipping policy. Shopping at Amazon just doesn't make sense for me anymore.
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Don't really care about customers

I've been a loyal customer for many years ... spent several hundred pounds per year, all based around the cardinal rule of good customer care and good prices ... with the removal of the european super saver delivery they've thrown good customer care out the window, they haven't really tried to compromise or explain the reason for dropping the super saver delivery and by doing so they've treated their customers as disposable and non important.
Also, because of this change, their prices stopped being so interesting...

So bottom line, bad customer care and not so good prices ...
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Not loyal to loyal customers

We started buying so much from Amazon as the prices were great and there was not shipping cost. And then after we kind of started depening on them, they brought in the expensive shipping cost... Hate it!!
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Totally let its customers down.

I was a very happy Amazon UK customer for years until they suddenly stopped offering free delivery to all European countries (except Ireland). It wasn't the fact they ended free delivery but the way they did it: all non-UK / Ireland customers received an announcement they stopped offering free delivery the day AFTER it went into effect!
This was a very rude thing to do and the company should've given their customers the opportunity to order the things on their wish lists or even the stuff in their basket free of delivery charges. Most people who complained about it received a generic email and nothing was done to explain why this was handled in such a rude manner.
The disastrous way they handled this makes me avoid Amazon UK for as long as possible; even if they'd re-instate free delivery I will prefer to buy my stuff at other online stores. Stores that DO care about their customers.

www.amazon.co.uk Details

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Low prices on digital cameras, MP3, LCD TVs, books, music, DVDs, video games, software, home & garden and much, much more. Free UK delivery on Amazon orders.

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Amazon is ranked 7 out of 9 in the category Online Marketplace

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