The item arrived and worked fine for a few months, then stopped working. I contacted Amazon as the order was placed through there web site from San Direct. I asked for the item to be repaired or replaced. Neither San Direct or Amazon would help.
I have been using Amazon for years. It is fast, reliable, good prices, some great items and good customer service. When there is a problem (It is always the company who delivers that is the problem) Amazon are quick to help and sort it. Always polite and friendly and I couldn't fault them.
I ordered from amazon all the time, for all different kinds of items
The odd time I needed amazons customer help
They have been very fast and helpful eager to sort the problem
With my new kindle hd, I bought what I thought was a film turned out to be a
Game, they refunded me straight away even though it was me not
Reading the description fully
Delivery times are fast too normally especially if its Royal Mail
If its courier that's the only time it can get frustrating
On the whole I can't give it any less than five stars
Firstly the website: not user friendly, search for something using the filters on ebay and you'll see how a big site should function.
Secondly the delivery: I've had one delivery where they couldn't find my house so kept trying to deliver it to another house on the wrong street. Another time, the express next day delivery I paid for was cancelled on the day and I was reduced to super saver. Talk about late notice. I was left without an important present. Then it took ages to arrive (citylink dramas same old)
Finally customer service: Talk about not what they claim. Their call centres are abroad and therefore explaining things is never easy, simply because the nuances of the problems are missed. They never actually answer questions in emails or on the phone. They just skirt around the issues, unless you email the same questions more concisely three of four times.
I know they're a massive company and they brand themselves well, but if you're one of the cases where it goes wrong, you quickly lose any love you had for them. They're the same old dodgy corporation with a smiley face on the box (a bit like apple...)
I have used Amazon.co.uk on many occasions and have no hesitation in recommending them. Although we live in Spain, goods have arrived on time and in excellent condition usually through a local courier. Their pricing is always competitive and any problems are always addressed and dealt with swiftly.
When I need something I go straight to Amazon. Works so well and so easy to find things when I need something.
Only thing is sometimes there is to much stuff when searching and sometimes recommended products are random.
I love the new website updates too. Looks much more classy and I love the Kindle you made :-)
Excellent company. I've had maybe one occasion in all the years using them where a pair of Headphones had got lost in the post and they promptly sent me out a replacement set. Any one who pays for or has had a trial with their Prime service will know how awesome it is. Next day delivery each and every time without fail.
I ordered two UV filters from Amazon at the same time, they were from 2 different UK based companies on the 30/12/12.
One filter arrived today (3/1/13) which to put in perspective, I ordered a lens from Hong Kong 15 minutes before ordering the filters and the lens arrived 10 minutes after the filter!
The other filter is yet to appear!
So not bad service, but being shown up by other companies on speed of delivery.
Having ordered from Amazon for the last few years, I've found the service to be great, the selection of products enormously wide with helpful reviews throughout.
If only all online companies could be so organised!
I can't tell you how many orders Amazon have fulfilled in the last few years from me and they are much better than most companies.
Any issues or returns have been handled promptly and quickly.
Their only failings are to use Parcelforce AT ALL and the Royal Mail for next day, HDNL and Yodel score more ok, DPD seems good as does Citylink.
Jeg bestilte tre covers til min smartphone. De var vildt fede! Det der er minus er at de tog rigtig lang tid om at komme - en hel uge! Og oveni købet skulle man betale 100 kr. i fragt. Det er selvfølgelig fordi det ligger Amerika, men ærligtalt så er jeg ikke så begejstret for deres levering.
We purchased a Toshiba TV/DVD April 2012 from Amazon Warehouse using a debit card. The dvd developed a fault December 2012 . I Contacted Amazon regarding a repair, they advised will not repair or replace as it was purchased from Amazon Warehouse which is as the name depicts is part of Amazon which they tried to deny. They stated the product was used although sold and described "As New "condition. Anyway the only offer they made was a refund to the original card. Now this would normally be OK however the account has been closed and I now bank with Barclays so this really was not an option, tough, "We will only refund to the original card then you will have to contact the bank to get your money" not really an option I am most certainly not going to have to waste time and no doubt countless letters to get the hard earned money back. Exasperated I insisted on a repair, they offered £14 to get it fixed, I refused and asked Amazon to arrange repair, they refused to do this. I then contacted Toshiba direct for the 2nd time (Toshiba identified the fault during 1st call) asking for a repair, I was informed this would not be possible as Amazon buy the warranties from Toshiba (or what would be more likely Amazon buy the product cheaper on the understanding that they cover the warranty). Toshiba provided details of a repair centre fairly local to take the TV to for a repair at my cost!! I received an email from Amazon asking if they could have another chance to put things right, ah at last, No Chance same stance must refund to a de-funked account and I have to chase the money , not an option so I suggested that they apply a credit to my account, to my utter amazement they refused that as well, Amazon clearly do not want to resolve this to the customers satisfaction, I can see this is going to be an issue for Trading Standards to sort out.
Don't get me wrong when everything works and you do not need a problem sorting out everything is fine. However when a problem arises and a fault develops on electrical equipment such as TV's etc. the consumer has very few rights when buying from and according to Amazon, they simply DO NOT CARE, the only option is there way, no compromise or solution. Amazon also has little care or knowledge of The Sale of Goods Act as experienced during my call,. And finally you have NO back up by going to the manufacturer. The lesson is to buy from a reputable UK company who will honour warranties and work with you towards a resolution. Lesson learned will not use Amazon or any of its subsidiaries again.
Still have not received an item after 3 weeks. No email or contact available easy on site. Charged me for 1 click order delivery fees I have not selected!
I ordered the new Star Was collectors figures book 3 months before release. I was informed quite a while after the anticipated delivery date that there was a problem with the supplier and this would not now be available! Basically sorry but tough. It wasn't clear how I could contact customer services. I was very disapointed since I would have chosen another source, but trusted Amazon.
I checked on line for another supplier and where do you think I found one and at a reduced price...yes can you believe it Amazon!
Let me down this time Amazon!
This has been my third time using Amazon and they have been superb yet again. Received my order on the Monday after ordering on the Sunday! Amazing! And that was free delivery too. I'm not sure how they do it but they do it well.
I've been shopping regularly at Amazon UK since 1998. But I've seen the delivery service getting worse & worse. Back in 98 you'd get books delivered the very next day for free. Nowadays free delivery takes longer. That would have been fine as you can't expect free stuff / service forever.
But the problem is now the packages don't always turn up. Especially if they use Yodel as the courier. Yodel never seem to be able to find my address even though other couriers - even normal Parcel Force / Royal Mail - have no problem delivering to me.
And when I contact Amazon customer service to request packages to be sent by another courier, I'm told the CS agents aren't allowed to override the choice that's automatically assigned by their computer system. I ended up wasting lots of days chasing after packages and have to proactively contact everyone to try to get additional delivery instruction / help to the courier..
So I'm boycotting Amazon until they either drop Yodel as a courier or change their system so their customer service agent can override the computer system to send via alternative couriers if the customer have problem with particular courier - like Yodel.
I used to love Amazon. Recent experiences have made me revise my opinion radically. Recently I ordered some gear from the UK site to be sent to the Canary Islands which is a VAT free area and VAT should not be charged. I expected my final invoice to be reduced by 20%. It wasn't. They hadn't charged VAT but they had increased the price by 20% thus increasing their profit by 20%. Not sure that this is entirely legal,
have found Amazon cheaper than any other stores usually and fast delivery if they send by Royal Mail. I was very happy with them until they started sending me my orders by HDNL and Yodel!!
Items delivered by HDNL and Yodel were either damaged or been delivered but no card left so I had to knock on 26 different flats until i found my items.
I contacted customer services 3 times regarding problems with these carriers and they were not interested when i told them I have no problems with Royal Mail.
I told them that i will stop using them if they keep using Yodel and HDNL. They said sorry but can not let me choose my carrier, I said I will close my account and they said ok and did not care about losing my custom.
Amazon would have 5 stars from me if they had stuck to sending my Items through RM as i had no issue then.
I had a bad experience with Amazon last month. Ordered two different CD’s, from two different sellers on the same day. Both sellers took the money from my account faster than I can blink, and both sellers took 3 days to dispatch the items, although they were shown as in stock. The items were for a birthday present, and I ordered them seven working days before the day, which should have been more than enough time for the items to arrive on standard delivery. One item never arrived. The other didn’t arrive until thirteen days later, although the seller claimed they posted it 2nd class. Complete rubbish!! Second class post from royal mail should arrive within 3 to 5 working days. Both sellers charged £1.26 for postage. I own a small business so I already know that it only costs £1.20 to post a CD in its plastic media case in a media protective envelope first class, signed for. So where the postage money really goes, who knows? And its more likely that the second seller didn’t really have the item in stock and had to source it from elsewhere, and posted it 10 days after they claimed it was dispatched!
I usually order media from play.com. Their prices are usually a little better than Amazon, especially their new releases, and their postage is free. In stock items are usually posted the same day or next working day and they always arrive within 3 to 5 days. I decided to give Amazon a try after one of my deliveries from play.com had been opened before it arrived. No damage, but made me feel a little uneasy about ordering again from them. BIG MISTAKE! My friend would have had their birthday present on time if I had stuck with play.com.
My parents and sister regularly order things from Amazon, and said to me that it was just an unlucky first experience with Amazon, and that Amazon usually dispatch very fast, and arrive quickly.
Coming up to Christmas, I decided to give them another shot., and so far its looking like another mistake! This time I decided to deal directly with Amazons own distribution instead of sellers, which only meant a few pound extra on most items, thinking that the problem is mainly with the third party sellers. Wrong! Ordered two Christmas presents on the 11th from Amazon in the afternoon, one media, and one electronics, and finished my online orders for Christmas with four more items on the 12th in the morning, all media. All the items are shown as in stock. Now you may be thinking that I am panicking too early because of my last experience with Amazon, but my worry here is that all the orders say they are not being dispatched until the 17th??
As royal mail are currently posting items on Sundays up until Christmas that’s already 5 days wasted before the items are even dispatched!! Cutting it very close before the 24th on all deliveries!
I ordered lots of Christmas presents the same day I placed my orders on Amazon, from tesco.com, scan computers, Clinton cards, and M&S. All were free postage with the exception of scan, and all are already dispatched and now sitting in my home, while all six of my orders on Amazon are still sitting there saying in stock and dispatching soon. Absolute rubbish!! Why is it that almost every other online company is able to offer free postage and dispatch goods shown in stock within 24hrs, and that Amazon always drag their feet? I get the feeling that I am going to have quite a few disappointed family members this year at Christmas, again because of Amazon! Again, Amazon are very quick to take the money out of my account, but not in getting the items I ordered to my home!
Here’s where the problem lies. Amazons deceptive rules for their own distribution and third party sellers, are more in favour of the sellers than amazons customers.
If you look at the distribution times on Amazon’s, or the third party sellers information page, they all say distribution within 1 to 15 days!! This is absolutely disgraceful, especially for items shown as in stock!
Why is it that you can order something from Ebay, that is usually some guy just sitting in their own home, yet dispatches your item within 24 hours, yet a large worldwide company like Amazon can get away with a 5 day delay in dispatching goods that are in stock (supposedly) ?? Ebay sellers still have the option of setting dispatch times of 3 days to 28 days, but chose not to, and usually post the next or same working day, because they care bout customer satisfaction and good ratings. Just because you can be slow distributing a product, and hide behind this disgraceful 1 to 15 days distribution rule, doesn’t mean you should! Customer satisfaction should always come first! Amazon have clearly forgotten this rule!!
This rule of 1 to 15 days for distribution only creates on thing, lazy sellers that don’t have to care about posting items quickly, and sellers being dishonest about their stock levels thinking that 15 days is more than enough time to order an item in and post it, and lie about it being in stock! This rule should be scrapped as soon as possible, especially for items shown as in stock! These items should be dispatched within 24 hours, even if the customer opts for the cheapest from of postage, they then only have to calculate an approximate 3 to 5 day arrival time, and don’t have to think about lazy distributors dragging their feet for days. After these items arrive ( or not!) , I will not ever use Amazon for any of my orders in the future, and make sure Amazon get a lot of bad press, if just one of my family members is disappointed this year at Christmas because of them. I’ve been ordering things online for years now, and Amazon have been my only disappointment so far!
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