Reply from Amazon
[REPLY]
- Reviews (42)
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- Alex Wells
- 3 Reviews
Still the best company in my opinion.
In the 4 YEARS I've been buying from amazon I've never had any problems. I simply cannot fault them.
- Bev es
- 4 Reviews
rip off
Bought some thing from crane and stodott though amazon. Goods never arrived emailed them told to wait a few more days, did that still nothing. Amazon want me to wait two weeks while they look into this I can't believe how bad am being treated. I have phoned emailed done everything to to get my money back' the company won't reply to mine or Amazon's emails. There never waited 2wks to take my money so how come I have to wait for them to think about given back my money. All this is making my illness worse. I never want to use amazon again
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- Viktor Janković
- 3 Reviews
Amazing
Amazon is an example of what good customer service should be like! the refund the chat with the employees was remarkable!!
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- James Thomas
- Melbourne, AU
- 3 Reviews
GOTTEN A BIT SHIFTY LATELY
Being based in Australia means if i want to buy Blu Rays from overseas then the UK is where i need to shop due to region coding. Amazon is quite good and their prices are usually pretty fair. Their site is well designed and i love that i can create lists and reminders to buy things.
Something i have noticed lately is that while i am still being charged a full internatinal shopping fee, my parcels are arriving in Australia with local postage on them. This can only mean they are either coming from an Australian based warehouse or they are mass shipping orders to Australia then shipping them out locally. WHile this has meant that standard shipping is almost as fast as expedited, it does not feel right given the charges they pass onto me.
There is another site that charges 99 pence to ship to Australia no matter how much i order, how can they do that and Amazon can not?
It is this hidden shipping issue that has lead me to only leave 4 stars.
- Julie Anna
- Athens, US
- 1 Review
Amazing site--just like its name
I really love their shipping service. It's really fast and convenient.
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- Jessica Tclt
- Mantes-la-Ville, FR
- 6 Reviews
A trustworthy website
The UK version, is like the FR version. They are both great, with good product.
But you can trust this website with closes eyes.
When I don't find a product in the FR version I directly looking into the UK version for the product. It's a great subtitute for us french buyers.
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- Lee Rose
- Luton, GB
- 2 Reviews
- Jiashan Cui
- Edinburgh, GB
- 9 Reviews
A fraud company
I hate Amazon, I had £1800 voucher balance in my account and they closed it, the reason is I bought too much! I did buy some products for businss purpose, and no complain if they closed my account, the problem is they never return the money to me, I called them many times, every time they said account specialist(they called themselves specialist, funny) will contact me in 24 hours, but I never got reply on time. After many attempts, one high ranking officials replied me, she said, Amazon can not refund me, they will refund the money to the original owner of the voucher, I asked them, I got salary from my boss, if M&S refunds me and tell me, they will refund my boss because he paid me, is this funny, then Amazon keep silence. A company does not pay any tax to UK government deserve bankrupcy in near future.
Also their call center is based in India, very rude.
- Steve French
- 7 Reviews
Crap Delivery Service Shitty Link
I paid for next day delivery and it didn't arrive by the stated time on City Link's website so I phoned them and they promised delivery by 9pm, but it didn't happen. When I phoned Amazon's customer services dept they were as much use as a chocolate teaspoon. Will only use as a last resort until they stop using Shitty Link
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- Craig Minihan
- Goring, GB
- 8 Reviews
They do everything well
Well priced, easy to use web site, goods arrive as described - considering their scale they do an amazing job. It is only when you receive bad service elsewhere that you understand how valuable good service is.
- Leon Rea
- Southampton, GB
- 2 Reviews
I always come back
I order a lot of things online, and occasionally try other Companies.
However, despite my disagreement in their UK Tax affairs, I still keep coming back. You get what you pay for and in a good time.
The only time there was a problem (1 out of 200+ orders) the issue was emotive to me (wrong shoes for my Wedding) but sorted out eventually. The size was not transferred from US size to UK size and 3 pairs sent with the same problem.
Other than that I am very happy with the price and delivery of items.
Other Companies just do not compare. In terms of online multi channel shopping, size counts; and no one is bigger than Amazon.
- Mike Hollister
- 3 Reviews
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- Cardiff Weston
- Edinburgh, US
- 7 Reviews
Range good - prices ok
I'm a collector of books & use amazon occasionally. Service has been ok, range good ... some attention to p&p charges are in order.
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- Ian Forsey
- 3 Reviews
Has to be the best company for Sales and Service
Recently purchased an expensive Canon printer. Unfortunately the scanner engine was faulty. Contacte Amazon. Amazon ring you back immediately. The very same day a new order was raised for a replacement. And, a returns label for the faulty printer was also sent.
The next day I received the replacement, and the same delivery company collected the faulty printer.
How Good is that!! Thank you Amazon.
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- Luke Hawkins
- 7 Reviews
Service is always brilliant.
Never ever had an issue with Amazon, at one point I even ordered the wrong item (MY FAULT) and I told them the situation and they said if I paid the shipping costs they'd replace the item for what I needed (amazing).
Delivery times have always been promised, sometimes even quicker than I put down. Currently waiting on my das keyboard (3-18 day wait), but knowing Amazon it probably will be around 3-10.
Will always recommend these guys, their prices are getting damn good as well, also with Black Friday coming up (in the uk too? awesome) I'll be purchasing some goodies for the holidays.
Keep up the good work, don't let it slack.
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- Conor Martin
- Belfast, GB
- 2 Reviews
The No.1
You cannot fault Amazon, Any problem IF ANY results from the third party sellers
Amazon are the Best for all purchases, 100% The best customer service ever experienced
- Crl Trading
- 2 Reviews
Friendly staff, PROFESSIONAL SERVICE
There is not much I can say to critise this company other than my buying experience has been very nice. The website itself it easy to use and the process of purchasing is very straight forward. I would like to see more information provided on the product specifics if possible in the future, but their customer service advisors are very easy to talk to, professional and informative anyhow.
- Simon Oakes
- Bognor Regis, GB
- 5 Reviews
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- Dorset Jones
- 3 Reviews
- John Robinson
- 2 Reviews
Customer focused
I always use Amazon, I also have no problem using any of their third party sellers because the service is always good.
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- Fiona Lemster
- Romford, GB
- 15 Reviews
Couldn't love them more!
Amazon are just the best at what they do. They are the cheapest, with the best delivery procedure, the widest selection of products etc.
I must use them once a week at least and I've only ever had one problem.
That was due to a reseller writing a misleading description. I've left feedback, so hopefully no one else will fall into the same trap.
However, that one tiny issue aside I absolutely love these guys!
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- Gaenor Walters
- Clydach, GB
- 1 Review
Your always protected!
I think Amazon are really customer focused. It's the place I used to get all my CD's cause if Amazon wasn't the cheapest, I could get them in the new and used section.
When purchasing a CD from the new and used section, Amazon take responsibility for it, even though its coming from a seller on Amazon. I've done this hundreds of times without a hitch, but on one occasion, the CD never arrived. I told Amazon about it and they refunded me in full EVEN THOUGH MY PAYMENT WENT TO A SELLER ON AMAZON!!!! I thought this was excellent, I never have to worry about buying from an unknown seller on Amazon ever again. Your totally protected!
The only problem I got now is that I only have a cash card (cannot use it online for payments) and Amazon do not take Paypal. If they could start accepting Paypal I'd be very happy. Although there are charges for a seller when using paypal and at the moment they are passing their savings onto us.
Maybe they could find an easier way to pay if you do not have a credit/debit card?
- Neville Gay
- 4 Reviews
Reliable service with keen prices
The first place I look when looking for anything is Amazon. I usually find it at a really competitive price.
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- Elliot
- Guildford, GB
- 38 Reviews
Perfect Online shop
Bought loads of things from amazon, always quick postage. Ive had one problem (almost 1 year after i bought the item it got faulty) live support was quick and very helpful, returned item (amazon paid) and was refunded in full as it was a known problem with the device. All in all very good site with competative prices. Will keep on using ;-)
- Chris
- 28 Reviews
Pretty good
Good selection and prices, site not that pleasant to navigate but okay.
Offer me some cashback through topcashback and you'd get that extra star - nectar points are okay but I know you pay your affiliates well and cashback seems reasonable?
- L Bond
- 16 Reviews
Superb in every way
I've been using Amazon since they first opened, I've bought shoes, books, dvd's, electronics, etc and never had a problem. I've returned items with no problem, customer services is completely on-line and I usually have a response same day, all in all, they do exactly what they are supposed to with utmost efficiency.
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- ElectroSpares Net
- 3 Reviews
You wont know if you have purchased from another Country
Amazon now have so many international sellers, you may want to purchased a UK branded product to support the UK seller but end up receiving the item from another international country.
- Laura
- 3 Reviews
Really cheap and Fast Delivery!!
I used Amazon recently to find Birthday presents for my son. I was very impressed at how cheap the prices were compared to other sites! I ordered in the morning and by the following day I had already recieved 2 of my items. I got the others within 2 days. Very quick. Would definatly reccomend to anyone!!
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- euphoriabuzz
- Brecon, GB
- 87 Reviews
One Stop Shopping
I have used Amazon twice during the last few months. It is not a website I visit a lot but have been able to purchase what I wanted and received excellent service and delivery.
My only gripe is the website itself. If you are a user of the 'other' online auction site you may find Amazon a bit disorganised to use. You would expect the product details to be with the product as opposed to lower down the page under 'Special Offers and Product Promotions' and 'Customers Who Bought This Item Also Bought' sections. The pages seem fussy and over complicated.
- AAZ
- 3 Reviews
- jo
- wrexham, GB
- 6 Reviews
amazon ebooks are great, many being free
Just wanted to say im a big lover of amazon, excellent products, great prices, helpful customer services. But I have also been very impressed with amazons kindle store recently when shopping for books. They have a vast selection and found some great reads for free also. Amazon just keep getting better and better, and if you haven't purchased anything from them before, I would definately recommend them all the way. :-)
- Dave Robinson
- Norwich, GB
- 6 Reviews
- Gerry
- 3 Reviews
I love Amazon
Brilliant for buying so many different things.I always buy from them.From cd's/dvds to my telephoto camera lens.Always good service, very trusted
- James Clarke
- Emsworth, GB
- 4 Reviews
Reliable and very competetive
Amazon is the first place I look for almost anything to purchase now.
Always about the best price with fast and accurate delivery promises.
My judgement of a company is how they perform when things go wrong as is inevitable with anything in life
The couple of times when I have had a problem, Amazon has recitified it immediately with no cost to me
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- james
- 2 Reviews
good stock fast delivery
Ordered an older ps3 game and was surprised it popped up on amazon, super quick delivery a job well done!
- A Customer
- Manchester, GB
- 3 Reviews
Helpful
Had a problem with YODEL (the worst delivery company ever, that sadly Amazon use) and they were first rate. Very helpful, called ME and repeatedly tried to be helpful.
Thanks Amazon!
- Eva
- 4 Reviews
Billigt legetøj
Nemt og overskueligt, bestiller og har det ca 3 dage senere.
Eneste minus er at der er en del ting som ikke kan sendes til Danmark, og så skal man alligevel shoppe to steder. men udover det er jeg yderst tilfreds og også derfor kun 4 stjerner.
Men det er altså kun pga. de ting som ikke kan leveres. ellers fortjener de 5...
- Paul Burridge
- Alton, GB
- 14 Reviews
- spidergravy
- 3 Reviews
Nearly always spot-on
This is a review for the trial of Amazon Prime I had over Christmas. Nearly all the things I bought turned up within three days, which is pretty good, but they do promise next day delivery (if ordered early enough) and only a few of my many, many items actually came the following day. Amazon claim this is because it's Royal Mail or somesuch, but it feels a bit cheeky to blame someone else. I'm not sure I'd pay for Amazon Prime if that's the level of service I get, but usual Amazon service is very good, very courteous and they have a massive selection of items.
- Sally O
- 2 Reviews
Not even worth 1 star
The second time I tried to order something I was told that my email address & password didn't exist so I set up another account. This happened EVERY time I tried to use them. Last time I got a feedback request form which I couldn't fill out. When I asked why it was because I had 'so many accounts.' I pointed out that this was down to them. I'm still awaiting a reply.
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