The product on the website showed it was in stock, however after placing the order, they contacted me to say it wasn't in stock and they weren't sure when it would be. They also took a deposit from my credit card just to place the order from the manufacturer without consent, and then I had to chase them repeatedly for the receipt.
Ordered a lamp having never used an international money transfer before. The comms Ambiente sent me told me everything that I needed and made the process very easy. Would and will happily use again when I want a designer lamp.
The only problem I had was when my debit card was refused, even though it worked on all other websites. I phoned customer service and they took my credit card instead, so the issue was solved very easily.
Zelfs wanneer product op voorraad is duurt de levering bijna een maand. Er wordt niet gecommuniceerd wanneer er geleverd wordt en ook niet gereageerd om emails. Hoewel ze goedkoper zijn dan anderen, is de onzekerheid of je het artikel daadwerkelijk krijgt het haast niet waard.
The website has a tremendous range of products and handy controls for narrowing your search although it was a little tricky to understand at times. I was buying a designer desk lamp which was one of a range of lamps. There were many slightly different types of lamp in this range and so it was slightly confusing working out which was which; partly as some generic product photos of the whole range were displayed with each specific lamp. But I got there in the end and the lamps look great!! Delivery was quick and email support kept me informed all the way. The I would definitely recommend using AmbienteDirect!!
The Ambiente website was really easy to use and offered a comprehensive selection of the different styles/colours for the product that I wished to purchase. Prices for the goods and shipping were fantastic value. Being able to track my delivery via the DHL website was really helpful, but I still needed to make a couple of calls to Ambiente and DHL to find out what was really going on. Curbside delivery was OK. I live in a second floor flat; fortunately, my husband and I could both be home when the goods were delivered. It would have been nice to have the option of delivery to my front door or to my living room. All in all we are very happy with our purchase and I would definitely recommend Ambiente.
Once the order was processed we had the item in a couple of days. If this isn't the case then you should contact Ambiente because we experienced quick communication and a speedy resolution after making a mistake with the original order. Oh, and the small bread bin is amazing!
et trop compliqué, choix du transporteur dhl toujours compliqué pour les particuliers, il faut ensuite aller récupérer le colis ailleurs, le livreur se trompe régulièrement sur la destination de la marchandise sur le bordereaux de livraison, service téléphonique injoignable...
Se han confundido y me han enviado un artículo en un color diferente al que pedí. Les he escrito sobre la incidencia pero no me responden sobre como hay que hacer la devolución. Tampoco responden nunca sobre consultas a pesar de que en la web hay una sección para enviar consultas. Nunca jamás responden. Tampoco responden por teléfono.