Thank you American Express for getting our money back in time for Christmas! We have had problems with a mail order company in the UK called Achica, they had our money, but items not delivered, or delivered broken. They had no customer service number, and only used e-mail to talk to their customers. They were taking ages to reply, and we were getting nowhere. One call to American Express, and our money was refunded to our account. Thank you American Express! Merry Christmas!