I have been an American Express customer for several years. In that period I have experienced good and bad relative to my card and the company, but one element stays the same: superior customer service.
I have never been disappointed with the level of support and the level of respect from the representative - even when I have been difficult to work with.
American Express takes their customer service seriously and I appreciate that.
I found that both my Amex credit and charge card had been used this year, both for the same amount total almost £3000.00. The problem is both cards are old expired cards from 2 years ago. This is not the first time that somebody in Amex has pulled this scam with me, two years ago the same thing happened for a 5 figure sum, again on 2 different cards that had both expired long ago. Nobody from American Express will talk to me about this, they have all been told not to talk about it even in the executive office. The financial ombudsman service are involved and asked American Express to compensate me but they remain silent. I thought Amex were one of the best companies around, but now they are showing that they are nothing more than common criminals. Nobody can use expired cards, that is unless you work for Amex. They have refused to look at my account and tell me how many times they have done this, I wonder how much they have stolen from me over the many years I have trusted them. I will never have online statements from any company again. This has been a dreadful experience and is still dragging on.
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