Americansoda reviews

Americansoda reviews

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5.9
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Joke of a Company

The biggest and most important point I want to emphasise in this review is ''disappointment''. I ordered from American Soda with the utmost in excitement as I had discovered a site for all my American grocery needs all on one seemingly handy website with reasonable prices. But heres where my excitement ended. SO I compile an order of around £20 and then pay £3.20 for there standard delivery, in which the company claim is 3-5 working days. So 5 working days have elapsed and still NO sign of my order, as such I subsequently contact customer service to receive the respond ''Paypal hadn't notified us of your payment and as such your order hasn't been processes''. So fine I accept their word and give them the benefit of the doubt and to keep me satisfied (regardless of who was at fault one constant remained; it wasn't my fault) American Soda offered me a delivery refund and upgrade to 'Next working day'' delivery, which was fulfilled on a friday morning, meaning the absolute latest I should be receiving my order is Monday. I write this review on the following Wednesday and you guessed it, still no sign of my order. Thankfully I completed my order via Paypal, so I shall be receiving a full refund and be done with this pathetic excuse of a company. Please avoid using American Soda, or you may find yourself needing to unnecessarily chase a refund and feeling the need to write a bad review online just to vent your utter frustration. It's sad really because I wanted to love American Soda and become a repeat customer, but this has all but tarnished my willingness to try anything new.
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Been excellent until..

Have bought a few things over the years from American Soda - even driving all the way to the shop/warehouse once. My partner is a huge fan of root beer and we like trying out a few other things too.
Service has always been quick, a little expensive, but worth it.

This Jan, I bought a selection of stuff for my partner. Root beer, candy and some hot BBQ sauce. The bottle of BBQ sauce was wrapped up well in bubble wrap before being placed with all the other stuff. Yet I noticed that the best before date had been removed. It has light scratches just on the date, but all the other writing - product code etc which is right next to it was all fine and the plastic just fine and scratch free. I wrote to customer services to tell them what has happened, and to ask for the BB date, and they were helpful with the date - but tried to blame the removal of the date on the bottle on it being packed up with other items in the box. This just made me laugh out loud because it was just a feeble, esp as the bottle had been wrapped up in bubble wrap!!

OK, I am not saying that they as a company have done this deliberately and it could of course be just one of those things, but I must admit I will trust them less in the future. They should check their stock too before sending it out.
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fantastic

Ordered from them,and in some days it was shipped to me in Denmark.I love that i can get almost all i need from Usa in Uk,and at a reasonable price.And bcs its within Eu i dont have to pay the overpriced taxed i have to when i order from Usa.Everything was packed well and got here rather quickly.
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Super

Fantastic company with international shipping to a low price.
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Love the company

Love it ship internationaly and very fast indeed faster than most danish webshops a bit expensive but its worth it.. bit to many emails from em though but ill survive.. 4 stars due to the emails.. had it been one per week only it would have gotten 5..
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brilliiiiiiiaaaaannnnntttt

i have used american soda loads of times now and will always use them for my american goodies. really good prices compared to all others on the internet, great variety of stock, great customer service, if you have any problems they will deal with them quickly and efficiently. i definetly recommend using american soda
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excellent company

They where doing a one day sale with huge savings I think it was black friday, so I ordered a few bits. Order was delivered on time but with one wrong item. I emailed to complain and they got back to me within a hour apologising and sent correct item straight away.
Their customer service is great, their products are well priced and they sometimes have voucher codes and discounts that are excellent value.
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Super service

Fair prices, everything well packed and fast shipping as well.

Highly recomended
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Always happy, lovely people

The products are great, the prices cheaper than anyone and the delivery is reliable. But more importantly,. the PEOPLE are great, over the phone and in store.
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Happy Customer

Order regularly and never have an issue - I wish they would have more selection and that delivery was a bit cheaper but overall very happy.
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Another happy customer

When I eat pizza, I need to have a good old American Root Beer and this is where i go to get it. I am also able to get favorite American candies from them. The customer service is quite good and they have begun to occasionally call me about offers so that I get my goodies at a hefty discount. Food and drinks are normally perfect and I am a customer for life!
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Long term customer!

I cannot fault American Soda. Every order has been delivered on time (usually ahead of the expected arrival date)! The delivery charges are incredibly reasonable given the weight of items I usually buy. Prices are high but expected for imports from America.

The service is excellent and I will keep on buying!

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About this company

Buy American Food, Drinks & Candy Online in the UK from American Soda, delivering nationwide! We stock all your American favourites, including Mountain Dew, Lucky Charms, Jolt Cola and much, much more - try us today!

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