Reply from Americansweets
[REPLY]
- Reviews (4)
- Louis Slattery
- London, GB
- 10 Reviews
Sweet
Great of selection and price. I'm mostly interested in the american stuff, particularly cereals, pop tarts and candy. It's a great one stop shop for all my goodies. Shipping was good. Timely and we'll packed. Although my lucky charms did get bashed a bit :(
Nice bargain selection as well, quite happy with my xmas jumbo assorted box of hello panda cookies. Actually wish I'd bought more!
Better(selection/cheaper) than cyber candy and other online retailers in my opinion
- CJK
- 9 Reviews
Good all-around service
I've made many orders from this site over the past couple of years and only two of those had any issues. Both were handled quickly and professionally.
I find them to be extremely reliable with good prices (considering most stock is sourced from the US) although I do wish they could find a way to improve their despatch speed and delivery costs.
- Ryan
- Bicester, UK, GB
- 12 Reviews
A great range of products, but no so great customer service.
I've been using American Sweets (aka the Stateside Candy Co.) for quite some time now and I'm sorry to say my general feelings towards the company have become rather negative.
The major issue I have with the company is that almost every time I place an order I find that when I open my parcel there are multiple items missing as they, according to the company, have become out-of-stock (or in some circumstances were found broken in the warehouse) since placing the order. They seriously need to look in to how they can improve their ordering system as it's quite disgusting paying £4.50 for delivery of a parcel with at least 25% of it's expected contents missing.
Next in line is that the price of clearance items can drop quite sudden and dramatically, and I have contacted them about this before after I placed an order only to find that three items had been reduced in price by 50% overnight. Their response was simply "your parcel has been dispatched and therefore we can amend any prices".
Finally their customer service skills are lacking somewhat. I've contacted them several times over the year and the tone of the e-mails (usually responded to by Emma Baker) are rather abrupt, that is if they're not ignored completely.
From reading the reviews of this company by other customers, it seems that all have complaints of a similar nature, and I would highly advise the Director to take these issues onboard if they wish to keep customers.
Before I finish, I just remembered that on my last order which had items 'out-of-stock', the items were refunded (as I requested) but the refund was issued by cash enclosed inside an envelope - which I think speaks volumes about their professionalism, or lack of.
- Karen
- 1 Review
Dreadful customer service
As a consumer I am covered by Distance Selling Regulations for any purchases made online.
Following a failed delivery attempt I now wish I had read the companys 'terms and conditions' before placing an order.
Taken from the website:
If your goods cannot be delivered for any reason and are returned to www.Americansweets.co.uk, the cost of the goods will be refunded in full less a £12.00 charge to cover postage, packing and administration. If an order is returned as a result of a customer not collecting it from their local sorting office customers will be charged a shipping fee of £4.50 for us to redispatch the order.
Flagrant flouting of DSRs and a warning to anyone before placing an order.
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