We bought our new place in March and had the new baby a month later, so being an older house and thinking of our daughter in the coming winter we wanted to invest in new double glazing. We shopped around a little with Everest and Anglian which we were attracted to because of their good reputation as described by the ads etc. After all a company that big with so many glowing testimonials had to be good and if anything went wrong, well their customer service standards were amazing according to the website and sales reps, so peace of mind all around..or so we thought. Chose Anglian as they were offering a bit more for the money but the quality seemed the same at both long winded sales visits to our home. Was promised a quick turnaround time of 3 days once the fitters started which sounded great as I work shifts and the baby needed as little disruption as possible. Paid just over £8000 in cash for two sets of bay windows for the front of the house, the baby's room window, the porch windows and the toilet and side window. It seemed pretty steep but we thought we were paying for long term quality and good service so didn't want to be messed around. Surveyor turned up while I was at work. Told my wife that 'he bet my baby daughter felt better after relieving herself although not in those words made comments implying jimmy Savilles 'antics' were excusable and was generally quite crude. My wife and her brother who was visiting were dumbstruck by his behaviour and she actually rang me while he was there because she felt so uneasy about him being in the house. He also made a mess where he measured the frames in each room. At that point I was tempted to withdraw from the job but as I had already paid the 10% deposit and we had been waiting for the job to get done decided to give them the benefit of the doubt and proceed. We didnt hear back from Anglian for months so i kept calling the head office and eventually got an appointment for the installation. The contractors for Anglian informed us on the first day that the glass they had been given for the porch was not the same as what we had ordered. They told me they would inform the foreman who would sort it out for us. In the meantime they began stripping the old frames and replacing them. On the final day of work the foreman finally showed up. I asked him where the right glass was for the porch and he told me that the surveyor had 'c*cked up' the design etc. I told him that i wasn't prepared to pay until the job was completed to which he smiled and replied that Anglians policy with contractors was that they don't get paid if Anglian doesn't get paid. In retrospect i should have said that in private as the contractors were in earshot and responded by downing tools. I was then joined in my kitchen by the contractor leading the installation who was dressed to depart who asked me if i was going to pay or not. I demanded to know when the porch glass would get put in and the foreman assured me it would a week or just over. The foreman added that it wouldn't be a problem to install the glass, just to 'leave the porch door unlocked as the contractors all lived local so could come around whenever. These all seemed like indirect threats to me but I couldn't leave the house half done as some of the windows hadn't been put in at this stage and I couldn't leave my house unsecured with a 2 month old baby and my wife at home so i reluctantly agreed to pay. They began work again and then i paid the full amount outright. i was called a week later for my payment details again as the person at the office who took it over the phone had shredded them by accident. I asked about progress on the porch and they told me it wouldn't be long. About 4-5 weeks later and after plenty of calls to Anglian they finally sent a contractor around to finish the job and fix the cracks that had opened up on either side of the bedroom window walls. I asked for compensation for the messing around, the behaviour and overall service which was provided. I was told by the local depot manager near Sanderstead that he would look into it. Over two months later i had heard nothing despite attempts at calling him so i contacted the head office instead. They eventually told me the buck stopped with him and if he refused to compensate me then they couldn't as it turned out that Anglian is owned by franchises and not really the big company as it appears to be on all the ads. Head office were unable to get involved. I was left paying out for a service that i felt was no way worth the amount i paid for it. Lesson learnt though. In future go for a small independent firm recommended by people i know and trust. Family and friends spent a third on their whole houses for good quality and service. I realise that Anglian franchises service may vary from area to area however it doesn't change the fact that I feel robbed!!
I had five windows and a back door put in about 5 years ago from my local 'experts'!! After two leaky windows and a back door needing two replacement looks I got Anglian in to replace the door with one of theirs.
What a difference a bit of quality makes!. They were very good and actually cleaned up thoroughly afterwards! I am now saving up for the windows and would be happy to replace my leaky ones with Anglian's.
Anglian were not the first company to visit us but they are the only one we would choose in the future. We live in an old farmhouse and the third floor access is heavily restricted. Other national companies had asked for ridiculous amounts for scaffolding let alone the two small windows we needed. We were impressed with the product, the price and the guy who came around afterwards to check it all before they processed the order. We were even able to delay the installation and Anglian honoured the order and the price with a tiny deposit. The best bit of all was the fitting which was efficient and timely and the installers were courteous and clearly skilled and trained. I would have no hesitation in recommending this company to anyone for home improvements and next they are going to quote us for our driveway, which is huge as we don't want a local budget builder without guarantees
Very impressed with the company's rep.He explained every thing to me and put me at my ease.He showed me the superb quality of their windows,and as well as pricing the work to be done he made it affordable for me by giving me a monthly payment option.Very impressed with the installers and my windows.Highly recomend anglian to anyone!
From the first meeting with the salesman through to the completed installation, i cannot fault the professionalism of everybody i dealt with. Everything was done at my convenience, so would not hesitate in recommending Anglian.
Had a wonderful experience when I purchased windows from Anglian, was so concerned about the stigma attached to double glazing companies that I was very cautious to say the least.
But to my surprise I had the Manager from Maidenhead come see me , a guy called Nick who was smart professional and catered to all our needs, and most surprising the price was very competitive as well.
They were not the most expensive and they were not the cheapest but I bought on the value for money and peace of mind, the 50% off promotion helped I guess!!!
Installation was great , fantastic fitters who worked all day and did not stop till work was finished very happy. Happy Anglian Customer and would recommend people to first get a quote from them. Many Thanks.
From making the call to arrange appointment to the completion of installation .The product demonstration was most informative,no pressure from the sales person,regular updates on the progress of order.installation first class my home was left clean and tidy and a lot warmer and secure.would recommend to anyone.
Thank you Anglian
From the first point of contact with the representative I was informed of the many options available to me , he expertly guided me through the options and has transformed the look of my property . From his initial visit and placing the order the process was smooth and effortless, resulting 10 weeks later in installers arriving and transforming from my house and giving my property the WOW factor through a wonderfully engineered product. Thanks Anglian .
The salesman who visited called Jim was a really nice guy and convinced us to order with a professional presentation using a apple iPad.He was a bit odd at times making grunting sounds but we were amazed by the wealth of information he had both in video form and his general knowledge .
The windows took a while to be made which is a bit of a pain but that's because of the quality standards I'm led to believe after calling up to complain about it. The fitting took 5 days and was finished really nicely , including dusting and sweeping up.
Overall glad we payed a little extra to get quality windows fitted as our house in Worcester is now truly transformed!We called Jim on his mobile to get a quote for our fascia which we are hoping to get done next year. He came round the next day as he lives local and gave us 12 month price with no pressure.
Note- did notice fitters forgot to seal under the bedroom window but we called up the 0800 number and they sent some back to do it so no worries.
We had a real concern on the security of our doors at the back of our house so we called a number of companys to give us a qoute for them and I have to say that from start to finish it was a plesure to deal with the sales person and fitters that came to our house. The doors look lovely and you can just see and feel how good the security is on the doors. We were so impressed by the whole experience that we have had the front door and side panel done as well. We are ordering a garage door to match the coloured front door and are also thinking of putting a conservatory on our property as well using Anglian. We put off getting the doors done for so long because of the horror stories you hear about double glazing salesmen and companys but I must say that from our experience of dealing with Anglian it has been fantastic and we have already reccomended some friends to Anglian who have placed an order for there windows with them.
Anglian offered a superb product, together with great choice at a sensible price. Now our new windows are installed we think they look great and have improved the appearance of our home. we would recommend this company to our friends and family!
My partner has been tearing her hair out for months, while trying to get Anglian to properly deal with a problem involving unfinished repairs under guarantee.
The plastic cappings on the undersides of roof members have warped and twisted very badly, curving several inches away from the metal framing, distoritng the blinds that are attached to them. These are expensive lightweight blinds made and fitted by Sanderson, as reccommended by Anglian.
Anglian took 2 months to send a surveyor to inspect. Parts were identified and ordered. Technicians were to fit the replacements when the parts became available. But several weeks later they came without, taking down the faulty parts. Ever since then, phone discussions with numerous individuals have included promise to ring back, but when chased, each new individual declares no record of our complaint and we begin again. And again. And again. We are given mobile phone numbers to ring at our expense. We are passed from person to person, department to department. Some tell us the parts are on order, others tell us they have yet to be ordered and ask us for details of what parts! Reference numbers we are given appear to mean nothing.
Meanwhile we recieve marketing calls, asking if we would like Anglian to quote for new work!
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