Poor Quality and appalling customer service.
Where to begin... I was a party organiser for Ann Summers and I was so excited, I got my kit and prepared for my first party, which was a great success and my customers spent £500. This was the only success I ever had with Ann Summers. My unit organiser was rude and unhelpful throughout and when I decided being a party organiser was not for me anymore in January this year I told my Unit organiser (with no reply at all), and got information from customer services on how to send my kit back. A van came to collect £350 worth of kit, all that I had been issued. about a month later I received a letter from a debt collection company informing me that I owed nearly £450 to Ann Summers! It is now June, nearly July and I have only just got to the bottom of these charges. Ann Summers has lost my kit, charged me for them passing it on to a debt company and also charged me for 'non - kit' items which I was not told about. i have recently found that the 'non kit' item charge is for a refund that ann summers gave to a customer but I had also give the goods to the customer and so I will not be paying this charge!! It is understandable to had a mix up with losing my box of kit items but it has taken 6 months of nasty emailings from the debt company and many stressful phone calls to get to the bottom of this when it could have been sorted back in January. Also, when I had my kit and was demonstrating them at my parties many of the items given to me by Ann Summers did not work after the first party and I received many complaints about the quality of the goods by customers. I ALSO had difficulty with a customer who would not pay and both my Unit Organiser and AS customer services were completely useless, I received no help from them at all and had to deal with a very abusive and difficult customer myself. I will not be purchasing anything from Ann Summers again as I do not wish to promote sales by this badly organised company.