Ann Summers Ltd reviewed by

London, GB

1 Reviews

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trustpilot stars

a first try and a last try with annsummers

I have bought some underwear online and paid extra for a next day delivery. The delivery did not happen when it should have. I was not informed that it would be delayed. The problem is that afterwards, I was not at the address where the delivery was meant to be completed. First, I contacted annsummers to let them know the order did not arrive and therefore asked to be reimbursed for the difference in delivery charges... no reply. The next day, I send a second email, explaining that a delivery at the initial address was no longer possible and I gave them an alternative address... no delivery, no reply. After a few days and still no delivery to the new address, I read on their website that change of address was not possible, so I decided to cancel the order altogether as in any case it could not possibly be delivered now: another email, yet STILL no reply!!! It's almost two weeks after my order which should have been delivered the next day. I am not looking forward battling it further to empty space in order to get my money back. Altogether a really disappointing experience.
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