I bought a control cami from Ann Summers about four months ago and wore it once. On the second time the zip just split. I have been trying to get a refund/replacement now for about two months. They rarely reply to emails and when they do they clearly do not log any previous emails on the same issue. They told me to return the item. I did. They said, after several emails, they didn't get it and needed proof of postage. I scanned proof of postage and sent it as a reply (ie not new enquiry) and they said 'what is your invoice number' (it was below) when I replied they again asked for proof of postage. I replied and they said what is the item (if they had scrolled down through the correspondence they would clearly see it). No reply to last email. Will never buy any thing from them again.