Bought items in the sales for my birthday, paid extra for next day delivery. Only one item (stockings) arrived a week late. There was no further information given, the document that came in the package simply stated that the rest of the items were "to follow". Have not received any answer from the complaints form I filled in the site, spent many unsuccessful calls to be continuously placed on hold. There is no way of tracking or cancelling orders on my account page. They are still sending me advertising emails however, with no apologies or explanation as to why 90% of my order is missing. Still no news on whether my items will arrive or if I can get a refund if it doesn't. Extremely unhappy customer.