Ann Summers Ltd reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fine until you need to contact them

I have ordered from Annsummers a number of times. The delivery has always been on time, I have never had missing products and I haven't had a problem with the quality. However they are virtually impossible to contact if you have a problem. The phones are always busy, and they never reply to emails. I needed to return an item, but didn't have my delivery note as I had already returned an item from that order. They say to email if this is the case, but they never replied and I didn't want to risk sending back the item without the note. Even returns when you have the delivery note are very slow, and they don't actually tell you when they have refunded you.
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