Ann Summers Ltd reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

There aren't enough superlatives to describe how awful this company is.

After placing an order online my package was over a week late, so I contacted the Ann Summers. Apparently the package had never been dispatched. The company gave no apology but said they would dispatch it asap (over 3 weeks after the order date at this stage).
Again, the package was delayed. It appeared they had sent my order to the wrong address!
So, I was again left without my order.
The company offered to compensate me with gift vouchers.
I told them I had no intention of ordering with them ever again considering the service was so bad, so gift vouchers would be useless to me. I had been waiting over a month at this stage. I demanded a full refund and they agreed.

I waited another month, allowing plenty of time for the refund to clear through my bank. But it never arrived so I contacted the company again!!! They asked for bank statements to prove that I hadn't received the refund, as their own records said that it had been processed 3 weeks previously.
I am now waiting for the refund, assuming it ever comes. This nightmare has been ongoing for almost 3 months.
Frankly I am shocked that they are still in business considering their service is so incredibly bad.
The staff's apologies were feeble at best. The whole experience was just abysmal. I have never encountered a company as awful as Ann Summers. Don't waste your time or money!

Update: 24/01/2014
Hi Tom,
After several months of emailing to complain, the issue has still not been fully resolved.
I am still waiting to be refunded for the extra postage costs incurred by all the errors Ann Summers made.
Ann Summers seem to be ignoring my emails.
About 2 months ago one of their reps accidentally sent me a blank email.
I naively thought they might be trying to contact me about the refund but once I responded they continued to ignore me.
The refund for packaging is not a large amount but I am so furious with this company and I refuse to let them hang on to any of my money due to their incompetency.
At this stage I have no idea what to do. Their customer services team will not do it's job.
I tried to find details for someone higher up but to no avail.
I hope you have better luck with your problem.
Ann Summers is THE WORST!
pizeli found this review useful
    Ann Summers Ltd
    TrustScore 2.4 / 10
    54 Reviews

    Reply from Ann Summers Ltd

    Dear Customer
    I am very concerned to read of your difficulties with both our delivery service and subsequently in gaining a refund.

    Please contact us at quoting TrustPilot Complaint so that we can investigate and resolve this issue for you as soon as possible.


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