ao.com reviews

ao.com reviews

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Review by confirmed purchaser

Brilliant!

Ordered a washer dryer at 17.00 Friday....received e mail saying delivery between 9 and 11 next (Saturday) MORNING.....phoned by company that morning at 08.30 to confirm..old machine removed , new installed, checked and old one taken away by 10.30. Paid £30 extra for the privilege of installation etc. Worth every penny ..would have had to spend that on launderette bills if service hadn't been so prompt and cheerful !!
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Review by confirmed purchaser

Everything was done for my convenience, excellent

From the order being acknowledged to taking away old machine. The service was first class -Driver and his mate were polite and treated me with respect.
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Review by confirmed purchaser

Did what is said on the tin!!

Excellent service. Quick, punctual, and free delivery.!! Next day as well. Lorry driver couldnt do enough. Top marks for AO.
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Review by confirmed purchaser

Fantastic customer service

I ordered a fridge freezer online and within 10mins of ordering I received a phone call from them confirming my order and making sure it was correct. The delivery men were also very helpful. Really good customer service. Would recommend to anyone.
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Review by confirmed purchaser

brilliant

Fantastic customer service. I was kept informed about delivery so I didn't have to wait in all day and delivery was free. Dryer was put where I wanted it and they even took packaging off and took it away for me. Customer service doesn't get better than that.
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Review by confirmed purchaser

a****** service quick and a great service

Ordered a built in cooker at 6pm on the Friday night and it was fitted by 10 am Saturday morning. Great blokes that came to fit it did a quick and great job, wouldn't hesitate to order from them again.
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Review by confirmed purchaser

I could not have been happier with the whole process!!

I ordered a new washer dryer in line (for my daughter and 2 year old grandson- it was urgent as their's had broken!). The reviews were extremely helpful, and then the ordering and paying was streamed lined and simple. I was then called to arrange next day delivery and the customer service adviser was knowledgable, extremely helpful and charming, she also told me about the care plan, in a way that was not pushy, but explanatory... the benefits were obvious and it was set up with ease. As we do not live at the property I asked if we could have more accurate warning of timing of delivery than the usual 4 hour window. The delivery team called me 2 hours and 10 mins in advance- brilliant! The delivery, installation and removal of the old machine went like clockwork- the delivery team were charming too! I shall use ao.com again and again, and recommend it to all my friends! Thank you!
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Review by confirmed purchaser

BRILLANT

I ordered over the phone not online as I wanted to ask some questions about delivery. The Sales advisor I had was very helpful, nothing was too much trouble and answered my questions in full. And on day of delivery I rec'd a text to advise the delivery slot, and the delivery men where 1st class I couldnt have asked for a smoother delivery into the house. 1st class from start to finish I will certainly be purchasing from AO again.
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Review by confirmed purchaser

ONE WORD AWESOME

I ORDERED A VERY NATTY LITTLE MICROWAVE AT AROUND 5PM FRIDAY EVENING.......IT ARRIVED 11AM THE NEXT MORNING UNBELIEVABLE HOW THE HELL DID THEY DO THAT!!!!

EXCELLENT SERVICE AND EXCELLENT PRODUCT.

VERY IMPRESSED

THANK YOU
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Review by confirmed purchaser

First class service

Very first class service product delivered within twenty four hours to our door
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Review by confirmed purchaser

Why go to the shops!

I need a new washer/drier and a cooker so I think I'll drive 25 miles to Currys to get them. There again its raining and I don't really have the time. I'll have a look on line and who are these people AO? Think I'll give them a go, their prices look pretty good and free next day delivery...getting better all the time. Got the recorded message at 7.02am to tell me the time of delivery and goods were delivered at 7.30am. Not used to getting up that early but a small price to pay for such excellent service. Will definitely buy from you again.
Keep it up.
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Review by confirmed purchaser

Great at product, price and service

Good product range to choose from with coherent reviews. Very competitive pricing. Delivery exactly as promised, with excellent updating by phone and online. What's not to like?
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Review by confirmed purchaser

Really helpfull and curtious staff.

The AO.com staff are brilliant, what could have been a pain(trouble with my order)was handled swiftly and competantly by a you lady called Sarah, now I am one extremely satisfied customer, I would have no problem using AO again or recomending it to my friends and familly.
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Review by confirmed purchaser

Rapid Delivery, Very Helpful Customer Service and Competive Prices.

Excellent Service with Very good Customer Service.
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Review by confirmed purchaser

Fantastic fast service and great products

AO supplying fantastic service. You ordering Friday evening and Saturday mid day product was with us without any extra cost. Also all products high quality. This is second time when we used ao.com and we are very pleased. We will definitely use you again.
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Review by confirmed purchaser

outstanding service yet again

ordered a beko oven for my daughter at 16-40 on the Friday and it was delivered to her house free at 08-00 Saturday morning .you could not beat that for service , the two very courteous delivery men carried it in to kitchen .could not ask for better service
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Review by confirmed purchaser

Great product, great service

I ordered my new dishwasher on line quite late one evening, and was given a choice of delivery dates. I received a follow-up call from AO to confirm everything, and the dishwasher arrived quite early in the morning of the chosen date, delivered by courteous and efficient agents, who also removed the old, broken one. I plumbed the new one in and it was working withing 45 mins of delivery. I would not hesiate to use AO again.
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Review by confirmed purchaser

Perfect delivery through tricky entrance.

Ordered product for next day delivery and it arrived on time with prior notice from the driver. The 2 man team unpacked and carried the large fridge freezer into our kitchen through a tricky passageway without issue. The price I paid was the best I could find and included the free 2 man delivery which other sites did not fully include.
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Review by confirmed purchaser

Amazingly fast and efficient delivery

Ordered by telephone with a very helpful advisor. Appliance was delivered 24 hours later, quickly and efficiently set up and all packaging and old appliance taken away.
Texts and a telephone call kept us updated on exactly when the appliance would be delivered so we had no need to track online.
Excellent service.
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Review by confirmed purchaser

Brilliant service from ordering to delivery.

Fast helpful service. We ordered the fridge/freezer on the Friday evening and it was in our kitchen by midday Saturday. Teo very helpful delivery men phoned to say they were on their way. A faultless service from ao.com.

ao.com

Best Price

We check all our prices every day against all our competitors to make sure we offer the best price. We even display their prices on our website so you can see them clearly, to make your life easier. In the unlikely event of a competitor offering exactly the same product, having it in stock and available for immediate delivery at a cheaper price, then we will match it. No catches or tricky exceptions.

Biggest Range

We sell virtually everything there is to sell in the major appliance market. Over 30 brands and over 4,000 products. The only thing with such a big choice, is that you might need some help – but we’re here for that too.

Help!

You don’t buy appliances very often, so we have a UK call centre full of trained people passionate about appliances to help you. We answer the phone quickly, so whether you just need help to choose what to buy, are ready to place an order or need help 12 months after we have delivered your order – every call is important to us. We are here to help until all of your needs are met, there’s no rush. That is why we open from 8am until 10pm, 7 days a week.

Reviews

Real advice from real customers – highlighting all the good and the bad points. We really want you to be able to help each other. A lot of our customers that order from us are kind enough to share their experiences with us, so that we can share them with future customers to help them choose the right appliances for them. This process is designed to be as simple as possible to make it as helpful as possible. Please remember how helpful the reviews were to you when we send you a little nudge to ask you if you will help future customers. A little help for each other is what makes the world go round!

Videos

Sometimes it’s difficult to get the full effect from a picture on the web without going to a store. We have worked to bring you product videos that are simple, honest and take you through all the key features of your product. We will tell you the bad things as well as the good so you know what you are buying and can then decide what is important to you. I guess it’s like going to a really helpful store without leaving your home. No queuing or parking hassles, no overpriced petrol to get you there – just great advice in the comfort of your own home, or wherever you are.

Availability

We know what we’ve got in stock (which is a lot!) and because we deliver to all postcodes every day we can give you accurate delivery dates on the website without you having to enter all your details. We have over 300,000 sq ft of warehousing which is bigger than 3 Wembley stadiums – that’s a lot of appliances!

Delivery

We want your whole journey, from choosing your appliance to using it for the first time, to be as stress free and enjoyable as possible. This is why we offer free standard delivery on any order. We think this is excellent value, because we value you. Next day delivery is only £9.99, proving to you that we offer the best price, the best service and the best delivery. We even offer add-ons to your delivery options to tailor your package completely to suit your needs.

Convenience

Taking all day off work isn’t always easy so for a bit extra you can decide what time YOU want it delivered by selecting a 4 hour time slot – even if that suits you best on a Sunday afternoon!

Connection

For even more convenience we can install your appliance when we deliver it to you. That means you get everything done in one visit. It’s great value too, as charges start at only £9.99 and go up a bit varying on the appliance.

Recycling

We care about the world we live in as you do, so for a small charge we will take your old appliance away and ensure it is recycled for you. You never know you may even get it back one day as a baked bean tin!

Peace of Mind

You can return anything you buy from us for any reason within 10 days for FREE. We will even come and collect it for FREE on the best day to suit you. We deliver 7 days – and so we collect 7 days. No rubbish, no arguments and no tricks, just simple good honest service – we want you to be happy with what you buy. The only thing we ask is that you do not use or damage the appliance while you have it.

We Care

We hope you’ve picked up that above all else we care. We care that you are happy with what you buy and that we amaze you with our service. We want you to tell all your friends and family. We want you to feel great about something that, if you’re honest, you probably didn’t really want to have to buy in the first place.

About this company

Visit ao.com

Contact Us

Call us on: 0844 324 9222
We live here: United Kingdom

Category

ao.com is ranked 4 out of 49 in the category

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