Old oven door glass broke, replacement would have cost more than this replacement oven complete with 2 year guarantee! Even selecting eco delivery to fit in with existing ones it arrived after one week and was easily connected to existing wiring. Enid is delighted and cannot wait to get baking again
Having bought a few items from AO, I haven't a bad word to say about them.Delivery is fast and convenient and prices are very competitive. It's always the first place I look for appliances. They do try and sell you insurance for the item afterwards but very politely and take a refusal with grace. Nice people.
I used ao.com to buy my appliances for my new kitchen. Not only did they have competitive prices but they have great options for delivery - even a Sunday! And I have rang customer services twice and nothing is too much trouble for them. They will change your order if you change your mind ( up to a certain time of course) and will return items with no fuss. I can't fault them and given the customer service and delivery options I don't know why anyone needs to go anywhere else for their appliances.
Had not heard of his company before so did some research and found most of the reviews were helpful and thought service was good we also read reviews on the goods we require and as we had already decided what fridge freezer we wanted we ordered it (still need cooker and hood) so still reading.
It was great you could choose a time slot for delivery and opted for the green one which is they already have a delivery to make in our area so save energy and kind to global warming etc.
Delivery Men called hour before arriving our daughter said they were friendly and even though they had to move a tv cabinet slightly made no fuss about it, unpacked and moved into position gave her information on when we could use fridge and moved tv cabinet back into place.
Only down side we now had a really large cardboard box to get rid of which would have been nice if they had taken away with them, daughter ended up walking it to local dump via the road haha
This is the second time we have used AO and their service is second to none. They keep you up to date at all times and this is just what you need. The delivery was spot on time and again the delivery men telephoned to let us know what time they would be with us and were very polite and helpful with the delivery. We wish AO would train other companies to be as efficient.
First time I've ordered anything of ao.com got told about this company , excellent service and delivery ordered on the Friday delivered on the Monday no probs, love my new new fridge freezer looks good:) will definately order again from ao.com.
Did exactly what they promised which is all one can ask. The delivery team went out of their way to be helpful. It would perhaps have been useful to know that only the installer teams have the training to remove fridge doors. The fridge ordered was large and needed the doors removed in order to get it in. I assumed that any delivery option would cater for that and indeed the guys did help but we all had to work out how to do it first. If I had known I would have asked for installation.
Also, we had separate fridge and freezer and was replacing both with one unit but there was only an option to have one taken away for disposal
Ordered on Friday afternoon for FREE Sunday delivery, message received Saturday giving 4 hour window for delivery, then a call on Sunday from the delivery guys giving a one hour time frame, and they arrived spot on, were polite and helpful. Plenty of companies out there could learn a lot about customer service from ao.com
I have purchased a new washer at a superb price.Chose on the net then ordered by phone.My agent was very knowledgable and most helpful,the whole process was very easy and quick.She arranged delivery ,instalation,and all within a couple of days at a very competetive price.The delivery service was excellent,I was able to track my washer,and they disconnected my old washer.The only problem was they said I hadn't paid for recycling,,but they phoned and sorted it out.I would definately buy from this company again,rather than the usual "household" names.
We received First Class Service from ao.com. Simply couldn't fault anything about them as offered an up-grade when item required would be delayed by only a couple of days. Delivery was spot on too as received text messages and phone calls keeping us informed. Delighted with item supplied.
We ordered a washing machine, which was delivered the next say. The delivery driver kept in touch to let us know how long he'd be. The machine was brought into the house and the packaging taken away. The old machine was removed.
Very happy with the service; we will definitely use ao.com again.
Just bought LEC fridge from AO.com and received fantastic service all the way through the transaction. I was phoned within minutes of placing order online, confirming details of order and delivery which was arranged for following day. Text later received confirming delivery slot between 12 & 4pm. Guys arrived at 3pm and unpacked, cleared up packaging and took it and old fridge away. Advised correctly to leave fridge standing for 2 - 3 hours before switching on. I will use AO again you can sure.
Having had a new kitchen and bathroom built from scratch, I've needed to source many materials and appliances online over the last seven months. I've bought three major purchase from ao.com (fridge, washing machine and dishwasher). All three transactions were the easiest I'd experienced over the duration of the build. Their communications are first class; I ordered our dishwasher at 2pm on a Monday afternoon and received it, straight in to my kitchen by 4pm the next day. I received a text, email and a phone call from ao.com, giving me updated delivery times, and then a phone call from the delivery driver (Expert Logistics), giving me a two hour delivery slot.
Should I need any more appliances, I will definitely go to ao.com and will recommend them to friends and family.
Very easy website,couldnt get over the amount of delivery choices,even on a sunday which was all free.I recieved a text message half hr before and they turned up bang on time, The cooker hob was £20 cheaper than any where else,couldnt ask for more in an internet company.well done !
Having spent quite a while trawling round shops and the internet we decided to give A.O. a try for a new fridge-freezer and we were not disappointed. Their demo videos tell you all you need to know so choosing was a doddle. Their overall choice and prices were easily better than anyone else and their delivery service was simply superb - They delivered exactly when they said they would and the advanced text message service was a joy.
Brilliant job - Well done A.O.
Within the last two weeks I have ordered three items from ao.com and was extremely impressed with the service I received and with the delivery of the products. The only thing stopping me giving five stars is the telephone call received a couple of days after delivery with the 'hard sell' to get me to purchase the additional product insurance offered by ao.com. Although it was quite difficult to convince the caller that I didn't want to purchase this for two of the products, I did buy it for the washing machine and I would definitely use this company again and recommend them to friends and family.
I recently purchased a Beko dishwasher which was an excellent price and although I would have preferred to have given the business to a local company, I could not refuse the price difference. From the moment I placed the order to the time the item was delivered I cannot fault the service from this company. 10 out of 10 in every aspect.
The service was great. Full marks for customer service.
I ordered a dishwasher on-line, late on Thursday evening. It was in stock so I selected delivery for Saturday as this was most suitable. Received confirmation call Friday from ao and text from delivery driver Saturday. Dishwasher duly arrived and was carried in doors.
Very happy with purchase and competitive price paid. I wanted a silver coloured model which was readily available from ao but not other sellers.
Great price, free next working day delivery with phone call to fix the delivery slot and a very pleasant and polite delivery man. This is the second large appliance I have purchased from ao.com and I can recommend them highly. Well done ao.com!
Bought online at competitive prices. Delivery was free but had to pay extra for installation and disconnection of washing machine. Reconnecting new machine was a little more difficult due to different pipe configuration but installer 'gave up' very quickly and left me to do it - took five minutes! We don't get a refund for this.
This is the first time I have used this company - having heard the advert on the radio, when I needed a new fridge freezer I looked on their website. Was a bit apprehensive at first - but on seeing all the products and feedbacks with 5 stars thought I would give them and go, and here I am now giving them 5 stars myself.
Don't bother looking around - save time - just use ao.com.
This is the third time we have used AO for a large kitchen appliance. As before, the item was very competitively priced and the company gave us a choice of delivery dates. The chosen date was then refined down to a two hour slot which was adhered to. The delivery men were efficient, considerate and courteous, and the whole experience was good from ordering to receiving the item. Hence the headline - "Have used before, will use again". If that's not a recommendation, we don't know what is.
Fridge freezer ordered 6pm on a Saturday night, took delivery less than 24hrs later !! Text message at 7am on day of delivery with a 4 hour slot, drivers name & contact number sent too. Phone call from driver a couple of hours later narrowing slot down to two hours, delivery received within this timeslot ! Well impressed, would definitely use again :)
I put in the order for my dishwasher on a Friday. Guess what. It was sat in my kitchen on the Sunday. Fantastic service and the delivery people were very polite a rarity nowadays. They made sure that I was 110% happy and satisfied before they left. Nothing was too much trouble for them. Delivery was bang on schedule. AO.com for me every time from now on. Prices are very good. From ordering to delivery and follow up was totally second to none.
ao.com was recommended to me by a friend & after placing my order, I was constantly kept updated with delivery times & that was with the driver calling me which meant I didn't have to go online to check the status of my delivery.
The drivers who delivered my machine introduced themselves & where 2 of the most friendliest people I have ever met, they took all the packaging off on the back of the truck so I did not see any rubbish, & where in & out of the house so quickly, it was a real pleasure to be dealt with in such a warm and friendly manner. Top marks all round to such a great company.i have to admit I cannot find one fault for the whole process from ordering to delivery. THANK YOU SO SO MUCH
Walter Betts found this review useful
I recently bought a Washing machine and it was nice to see a company actually provide a decent service.The web site was easy to use and the delivery dates were also a doddle,they even show you a date when they are in your area.The e-mail sent on the delivery day giving a time slot was very accurate.
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