ao.com reviews

ao.com reviews

Excellent
9.7
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Review by confirmed purchaser

ordered, paid, delivered in less than 24 hours!

Found website while browsing and they had the exact product I was looking for. Couldn't quite believe that I could get the product delivered the next day for free, it was already 4.30 pm! But sure enough I ordered and paid, a few hours later I get a text with my time slot and at 7.20 the next morning a friendly man calls to say my fridge will be with me in five minutes! A great service, no waiting for weeks, no delivery charges and Jo waiting in all day......very happy customer.
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Review by confirmed purchaser

excellent service

really good service, text me on the day they were delivering at 7am and the driver phoned me to tell me what time he'd be at our house, very polite and helpful, no problems at all,
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Review by confirmed purchaser

Excellent friendly services, that delivered when they said they would.

Friendly operator who took my order, double checked what I was ordering, asked me when I wanted the product delivered, which was next day. Gave me time period options, which was a morning delivering. I was informed that the driver will contact me when he is near the property, which the driver did and delivered the product and put it where I wanted it. Excellent service I have recommended other people I know to order from them.Also value for money. Thank You.
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Review by confirmed purchaser

This is the future!

Had never considered buying appliances online . Seen the boss on breakfast telly and thought he seemed decent so I looked up the website . I ordered a vacuum cleaner based on price and reviews on the site . Very easy to order . Next day delivery. Got several text messages regarding the timing of the delivery. The delivery window was spot on. Received follow up email checking I was happy with purchase .

Delighted !
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Review by confirmed purchaser

Chirpy delivery

What a fantastic experience for a change from 2 chirpy delivery guys obviously happy in their job, they were only too happy to remove the packaging of my new dryer and of course were delighted when they knew there was no old appliance to take away but this was offered as part of the service. No complaints, will definitely use this site again for large or small shopping.
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Review by confirmed purchaser

Good service

Very good service,kept in touch all the way!
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Review by confirmed purchaser

incredible

The service provided is amazing via email/texts or phone calls re progress and delivery time spot on .The driver phoned ahead to confirm. I was amazed also how quickly the order arrived=next day and free of charge Cant ask for more.
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Review by confirmed purchaser

What a service...recommend to anyone.

Was very pleased with everything this company had to offer, very thoughtful , no problem whatsoever from ordering to delivery.

Certainly much better than the local shops selling the same item. most round here seem to treat you like you are a nuisance .

Please pass on my thanks for an excellent service. I would use this Company again should the need arise.
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Review by confirmed purchaser

1st class

Very easy on line ordering , tracking and delivery will use again.
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Review by confirmed purchaser

Best firm in the UK

AO are the best firm I have bought anything from ever. Their website is easy to use, their prices are unbeatable, the delivery options are made to suit the customer. When I got the product it wasn't what I wanted, nothing wrong with it, totally down to me, one easy call to customer services and they changed it - no quibble. So impressed.
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Review by confirmed purchaser

Does what it says on the tin!

Very competitive pricing, easy on-line ordering, text to advise of time slot and boom! -right on time, unpacked new freezer and took away all packaging, put in position and all great.
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Review by confirmed purchaser

Rapid next day delivery at a comparable price; excellent service.

I needed a freezer in a hurry. Checked with high street retailers but nothing in stock and ridiculous amount for delivery. Checked on line, found ao.com. Ordered my freezer at 10pm and it was delivered by 3pm the following day. I could track the order and someone rang and confirmed the delivery time. The freezer was exactly what I wanted. Would recommend and would certainly use this company again
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Review by confirmed purchaser

Going away and desperate.

We were about to go away for a few days and had someone coming in to run the B&B when my washing machine decided it had had enough. I phoned ao.com and ordered a new machine which was delivered the next day, and they took the old one away, all at an extra cost, but well worth it.
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Review by confirmed purchaser

Item in stock deliverd on time within 24 hrs and free delivery I'll be back.

never before have I had nothing not even something tiny to moan about it was easy and professional from start to finish
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Review by confirmed purchaser

Highly Recommend

Easy Ordering, fast and efficient delivery! Will definately use this Company again and recommend to all our friends.
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Review by confirmed purchaser

Highly Recommended!!!

A fault less service, which kept me informed from the moment the order was placed.
Receiving automated call at 7.00 am to notify delivery slot , to receiving phone call from delivery driver confirming delivery slot. Totally Excellent Service. Will definitely use again & will notify Friends & Family.
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Review by confirmed purchaser

fantastic!

Simple, easy and the delivery men where so lovely and helpful.
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Review by confirmed purchaser

Having trouble getting money back for multi purchase.

Having bought 5 items a month ago, and 2 phone calls later, I am still waiting for the e-mail to claim back my £80 for the multi purchase. I'm just about to phone the premium rate number again !!
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Review by confirmed purchaser

great service, delivered as agreed, friendly drivers

I would recommend ao, the service is great, the price is competitive, you choose the delivery date, they deliver, job done! and then you get cashback (still waiting for mine, but I am sure it wont be long)
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Review by confirmed purchaser

Fantastic

Always had a gas cooker this was my first electric cooker cooked our Easter Sunday dinner lovely piece of beef Yorkshire puddings were wonderfull carnt fault this oven at all great value for money one little snag bought it a few days before Easter at £389 looked over the break and it was £359 my look.

ao.com

Best Price

We check all our prices every day against all our competitors to make sure we offer the best price. We even display their prices on our website so you can see them clearly, to make your life easier. In the unlikely event of a competitor offering exactly the same product, having it in stock and available for immediate delivery at a cheaper price, then we will match it. No catches or tricky exceptions.

Biggest Range

We sell virtually everything there is to sell in the major appliance market. Over 30 brands and over 4,000 products. The only thing with such a big choice, is that you might need some help – but we’re here for that too.

Help!

You don’t buy appliances very often, so we have a UK call centre full of trained people passionate about appliances to help you. We answer the phone quickly, so whether you just need help to choose what to buy, are ready to place an order or need help 12 months after we have delivered your order – every call is important to us. We are here to help until all of your needs are met, there’s no rush. That is why we open from 8am until 10pm, 7 days a week.

Reviews

Real advice from real customers – highlighting all the good and the bad points. We really want you to be able to help each other. A lot of our customers that order from us are kind enough to share their experiences with us, so that we can share them with future customers to help them choose the right appliances for them. This process is designed to be as simple as possible to make it as helpful as possible. Please remember how helpful the reviews were to you when we send you a little nudge to ask you if you will help future customers. A little help for each other is what makes the world go round!

Videos

Sometimes it’s difficult to get the full effect from a picture on the web without going to a store. We have worked to bring you product videos that are simple, honest and take you through all the key features of your product. We will tell you the bad things as well as the good so you know what you are buying and can then decide what is important to you. I guess it’s like going to a really helpful store without leaving your home. No queuing or parking hassles, no overpriced petrol to get you there – just great advice in the comfort of your own home, or wherever you are.

Availability

We know what we’ve got in stock (which is a lot!) and because we deliver to all postcodes every day we can give you accurate delivery dates on the website without you having to enter all your details. We have over 300,000 sq ft of warehousing which is bigger than 3 Wembley stadiums – that’s a lot of appliances!

Delivery

We want your whole journey, from choosing your appliance to using it for the first time, to be as stress free and enjoyable as possible. This is why we offer free standard delivery on any order. We think this is excellent value, because we value you. Next day delivery is only £9.99, proving to you that we offer the best price, the best service and the best delivery. We even offer add-ons to your delivery options to tailor your package completely to suit your needs.

Convenience

Taking all day off work isn’t always easy so for a bit extra you can decide what time YOU want it delivered by selecting a 4 hour time slot – even if that suits you best on a Sunday afternoon!

Connection

For even more convenience we can install your appliance when we deliver it to you. That means you get everything done in one visit. It’s great value too, as charges start at only £9.99 and go up a bit varying on the appliance.

Recycling

We care about the world we live in as you do, so for a small charge we will take your old appliance away and ensure it is recycled for you. You never know you may even get it back one day as a baked bean tin!

Peace of Mind

You can return anything you buy from us for any reason within 10 days for FREE. We will even come and collect it for FREE on the best day to suit you. We deliver 7 days – and so we collect 7 days. No rubbish, no arguments and no tricks, just simple good honest service – we want you to be happy with what you buy. The only thing we ask is that you do not use or damage the appliance while you have it.

We Care

We hope you’ve picked up that above all else we care. We care that you are happy with what you buy and that we amaze you with our service. We want you to tell all your friends and family. We want you to feel great about something that, if you’re honest, you probably didn’t really want to have to buy in the first place.

About this company

Visit ao.com

Contact Us

Call us on: 0844 324 9222
We live here: United Kingdom

Category

ao.com is ranked 4 out of 49 in the category

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