Great experience with new Bosch Washer and Tumble Dryer. This supplier has taken the buying of white goods over the Internet to new heights of excellence. From selection of product, through ordering goods, shipping and delivery, they really have got customer service 'bang on'. Ordering is so easy, payment is quick with no card charges, delivery day selection truly seamless and the actual shipping by the delivery guys was on-time, clearly communicated and so effortless. Will not hesitate to use again and thoroughly recommend ao.com.
I have bought several items from AO and been happy with their price, delivery and communication. No problems. They did try to sell me a guarantee (which I think was really Domestic and General which was at an outrageous price. I'd steer clear of that.
I couldn't be more happy with the service I received from AO.com. I ordered my washing machine on Saturday and it was delivered on Monday. I received texts telling me where my package was, and then a call from the delivery men to let me know they were on their way. After the delivery time, a member of staff rang me to make sure the item had been delivered and that I was happy with the product. The staff are very polite and courteous. I've already begun recommending AO to friends and family. The most excellent customer service and very competitive prices. I'd definitely buy from them again
Thank you ,I could order when I wanted , pick a delivery day that suited me my day off.
Then you kept me well informed my of my delivery time . The men were helpful and polite I would use your service again very helpful service .
very good service but would of like my transit bar back. I would buy again from you..
I ordered a dishwasher for our business on Monday & received a phone call within a few minutes regarding delivery. When I explained it was a business address the person I spoke to immediately said that they would make sure delivery was between 9 - 5pm (rather than 7 - 7). On the delivery day, I received a text giving me a 4 hr slot & then a call from the driver to reduce this to a 2 hour slot.
Great service & good price - definitely recommend & use again!
From the phone call to order my dishwasher,and I must add I ordered late afternoon!!.I had the most fantastic,helpfull purchase,Ever!,,and I had my dishwasher installed the next afternoon!,disconnected old one,new one delivered,fitted,and the friendly,helpful driver/delivery men could not have given a better service!I am so pleased with the service I got,i will now be buying future appliances from ao.com.The most hassle free shopping on line service I have ever had.Thank you all,@ao.com,from 1 very,happy,sattisfied customer.:)
Our 10 year old + Bosch fridge freezer finally gave in and stopped working last week.
After looking at reviews here and online we went with the Samsung RL60GZEIH as a replacement. ao.com we're the cheapest price we could find that included disposal of old fridge and next day delivery. I ordered at just before midnight on the Wednesday night and it was delivered by a very friendly driver at 9.00 AM the following Thursday morning... 9 hours turnaround! Good communications from ao.com and from the driver.
I really like the AO website/buying/booking process - really well thought out and delivery was made on the day specified and well communicated - friendly delivery drivers too!!
One thing I would say is within 30 mins of buying I had two missed calls from a number I didn't recognise. Google showed this to be from AO but a lot of reports of people getting calls from this number with AO trying to upsell an extended warranty.
Throughout the week I had many calls from this number and not once was a message left - I feel it is a shame that AO feel the need to hassel their customers like this - I would quite happily read through an email if they sent one explaining the benefits but I guess its the hard sell of a salesman that earns them extra £££ (one of the reasons I don't bother with the likes of comet/currys etc...).
Stick to selling decent products at a decent price and offering good service and you will get all the customers you need.
Purchased a coffee machine, best price available for the item online and great delivery service where you choose which day and are updated on a regular basis as to what time you will receive your purchase. The item was also legible for a cash back refund which was paid promptly on request straight into my account. Well done ao.com - a company that gets it right!
Excellent Service from ao.com. Made a boob with measurements for my fridge freezer, so embarrassed, was too big for the space available. Made the phone call to ao.com explained the situation, they took it on board and made arrangements to pick up the item, AND deliver my amended choice, next again day.
Didn't have to wait any time for my order. Excellent service, quick, professional, well done. Would def. recommend to friends.
Delivered what I needed and took old one away. Delivery people were polite and courteous. I was kept updated on delivery time so my whole day wasn't wasted wondering when it would be delivered. Great service.
Only annoyance was phone call to ask about extended warranty when operator told me my new machine wasn't built to last these days. I am not sure AEG would be very impressed with this portrayal of their products!
We used ao previously and had no trouble. This time it was the same. Spoke to a sales person, who was very friendly and helpful. Delivery was arranged to a convenient time slot and the driver called to let me know he would be there within the hour. Fantastic.
The service from AOL was 1st class. Ease of order, delivery dates & times. Delivery as expected with pre call and efficient & courteous delivery guys. However, had a really annoying insurance sales call following delivery which fortunately cut off !!!
I purchased a Samsung WF1124XAC washing machine at 17:41. Saturday the 7 /12/13, it arrived 09:30 Sunday the 8/12/13. However is that is not impressive enough I had two txts updating delivery times and a phone call from the driver 5 minutes before arrival as I had requested.
The price was the best I found on line and it was an easy transaction.
I had reason to call AO just after ordering to advise them about the track I live up. The call was answered with a recorded message recognising my phone number and tying it up with my order. Within 3 minutes (that is quick by normal standards) I was answered by a real person who was both helpful and knowledgeable.
This is a very well run company with superb logistics, great customer service and very competitive prices. I will not hesitate using AO.com as my preferred appliance supplier in the future.
I don't usually take the time to write reviews but I was so impressed with the whole transaction I felt they deserved 5 minutes of my time.
Old oven door glass broke, replacement would have cost more than this replacement oven complete with 2 year guarantee! Even selecting eco delivery to fit in with existing ones it arrived after one week and was easily connected to existing wiring. Enid is delighted and cannot wait to get baking again
Having bought a few items from AO, I haven't a bad word to say about them.Delivery is fast and convenient and prices are very competitive. It's always the first place I look for appliances. They do try and sell you insurance for the item afterwards but very politely and take a refusal with grace. Nice people.
I used ao.com to buy my appliances for my new kitchen. Not only did they have competitive prices but they have great options for delivery - even a Sunday! And I have rang customer services twice and nothing is too much trouble for them. They will change your order if you change your mind ( up to a certain time of course) and will return items with no fuss. I can't fault them and given the customer service and delivery options I don't know why anyone needs to go anywhere else for their appliances.
Had not heard of his company before so did some research and found most of the reviews were helpful and thought service was good we also read reviews on the goods we require and as we had already decided what fridge freezer we wanted we ordered it (still need cooker and hood) so still reading.
It was great you could choose a time slot for delivery and opted for the green one which is they already have a delivery to make in our area so save energy and kind to global warming etc.
Delivery Men called hour before arriving our daughter said they were friendly and even though they had to move a tv cabinet slightly made no fuss about it, unpacked and moved into position gave her information on when we could use fridge and moved tv cabinet back into place.
Only down side we now had a really large cardboard box to get rid of which would have been nice if they had taken away with them, daughter ended up walking it to local dump via the road haha
This is the second time we have used AO and their service is second to none. They keep you up to date at all times and this is just what you need. The delivery was spot on time and again the delivery men telephoned to let us know what time they would be with us and were very polite and helpful with the delivery. We wish AO would train other companies to be as efficient.
First time I've ordered anything of ao.com got told about this company , excellent service and delivery ordered on the Friday delivered on the Monday no probs, love my new new fridge freezer looks good:) will definately order again from ao.com.
Did exactly what they promised which is all one can ask. The delivery team went out of their way to be helpful. It would perhaps have been useful to know that only the installer teams have the training to remove fridge doors. The fridge ordered was large and needed the doors removed in order to get it in. I assumed that any delivery option would cater for that and indeed the guys did help but we all had to work out how to do it first. If I had known I would have asked for installation.
Also, we had separate fridge and freezer and was replacing both with one unit but there was only an option to have one taken away for disposal
Ordered on Friday afternoon for FREE Sunday delivery, message received Saturday giving 4 hour window for delivery, then a call on Sunday from the delivery guys giving a one hour time frame, and they arrived spot on, were polite and helpful. Plenty of companies out there could learn a lot about customer service from ao.com
I have purchased a new washer at a superb price.Chose on the net then ordered by phone.My agent was very knowledgable and most helpful,the whole process was very easy and quick.She arranged delivery ,instalation,and all within a couple of days at a very competetive price.The delivery service was excellent,I was able to track my washer,and they disconnected my old washer.The only problem was they said I hadn't paid for recycling,,but they phoned and sorted it out.I would definately buy from this company again,rather than the usual "household" names.
We received First Class Service from ao.com. Simply couldn't fault anything about them as offered an up-grade when item required would be delayed by only a couple of days. Delivery was spot on too as received text messages and phone calls keeping us informed. Delighted with item supplied.
We ordered a washing machine, which was delivered the next say. The delivery driver kept in touch to let us know how long he'd be. The machine was brought into the house and the packaging taken away. The old machine was removed.
Very happy with the service; we will definitely use ao.com again.
Just bought LEC fridge from AO.com and received fantastic service all the way through the transaction. I was phoned within minutes of placing order online, confirming details of order and delivery which was arranged for following day. Text later received confirming delivery slot between 12 & 4pm. Guys arrived at 3pm and unpacked, cleared up packaging and took it and old fridge away. Advised correctly to leave fridge standing for 2 - 3 hours before switching on. I will use AO again you can sure.
Having had a new kitchen and bathroom built from scratch, I've needed to source many materials and appliances online over the last seven months. I've bought three major purchase from ao.com (fridge, washing machine and dishwasher). All three transactions were the easiest I'd experienced over the duration of the build. Their communications are first class; I ordered our dishwasher at 2pm on a Monday afternoon and received it, straight in to my kitchen by 4pm the next day. I received a text, email and a phone call from ao.com, giving me updated delivery times, and then a phone call from the delivery driver (Expert Logistics), giving me a two hour delivery slot.
Should I need any more appliances, I will definitely go to ao.com and will recommend them to friends and family.
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