ao.com reviews

ao.com reviews

Excellent
9.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
18508 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic service machine was ordered 10pm Saturday and arrived by 10am Sunday that combined with a price match

I ordered a built in dishwasher at 10 pm on Saturday night and asked for the Sunday delivery. Admittedly I was sceptical on the delivery being Sunday however, as stated. they arrived following morning just under 12 hours from order. I had also discovered that the machine was £20 less expensive elsewhere and they matched it next day - just sent them a link and they refunded to match the price as promised. Will definitely recommend and use again. Better service than Amazon Prime. Delivery guys offered to take it right into the kitchen without being asked. Best service I have had from and on-line store.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing customer service

The website is very user friendly, the product videos help you to choose your product. Very competitive prices, products are in stock with extremely quick and free deivery. Service is fantastic!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very happy bunny!

Would definately order from AO.com again, and have no hesitation whatsoever in recommending them. Excellent service, incredibly quick free delivery, and extremely helpful customer service. Well done AO.com.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Buying as it should be!

We looked for a washing machine at the usual suspects Currys & Argos etc. We found a bargain Whirlpool at AO immediatly available with no delivery charges and it was delivered just 5 minutes later than promised by two pleasant men, They put the machine where we wanted and its a great,
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic!!

Brilliant service. Delivered on time. Great product. Great prices. Would highly recommend them!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Match winning performance !

What grabbed us about AO and secured our custom was the option of next day delivery. WHen your old fridge-freezer has just broken down you can't easily wait 10 days for another company to deliver a replacement ! AO have landed on a simple and effective way to gain patronage by trumping the other major players by offering speedy delivery. Also the blokes delivering the new appliance were really helpful, careful and took away the packaging, which was good of them and saved us a trip to the tip.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service

This is the third time I have purchased electrical goods from this company and cannot fault there service, I received a call from them the day after I placed my order to confirm delivery etc and the appliance was delivered within 2 hours on the day I requested Brilliant!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fantastic quick and effecient service with low prices

I was really impressed, I ordered a new washing machine at a bargain price on Friday evening and it was delivered free on Sunday
I was told it would be delivered sometime between 8 and 6 but then I had a phone call on Sunday giving me a 4 hour slot when to expect delivery and it came between those hours . The delivery men were excellent carrying the new machine carefully through my house and taking away my old machine at a cost of only £9.99 . I would definitely buy fro ao.com again and I can strongly recommend them .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Tip top

First class every time
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service at a great price!

Ordered a fridge freezer on Friday, delievered Saturday at a comparable price to other suppliers.

Will definitely recommend and use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

I got my days mixed up and ordered my fridge freezer for the wrong weekend and with just one phone call this was rectified and I got my item the following day which was a Sunday, Really helpful and very friendly staff. I will recommend and use again for sure
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Speedy Gonzales!!

The old dishwasher packed up on Friday morning and I ordered a new one from AO.com by lunchtime. The videos of each product helped to make the decision on which one to buy very easy and I couldn't get a better price anywhere. I got a text later that day telling me the 4-hour timeslot when it would be delivered and it arrived within the first hour.
Faultless service, as I've always had from AO, and so far I'm very happy with the machine. Highly recommend them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

words fail me

Could not praise this company enough .from start to finish .absolutely faultless. Dont take my word for it . Order something .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing products at amazing prices and amazing service!

Ordered my washing machine which came the next day as promised, at the time they said too! Really friendly, polite delivery men who were very helpful. Will definitely use them for all big electrical purchases from now on.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great customer service

Every time I want any electrical equipment I always go on line to ao. Great service :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Highly Recommend

Ordered a freezer at 10 p.m. and had it delivered by 3 p.m. next day! text at 7 a.m. to tell me expected delivery time and 2 phone calls from the driver to give me an update of delivery time. Currys wanted to charge me over £25 for '' what they advertise as FREE delivery'' I saved over £60. I wished all purchases was so simple. I will definitely use them again and highly recommend them....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant service

Our washing machine broke on Saturday , new one ordered from ao.com Saturday night and it was delivered at 8.15 Sunday morning for FREE. Delivery guys were very friendly and courteous and the washing machine is brilliant. Also got cash back from hot point to boot. In all what could have been a nightmare was a very pleasant experience , will use them again when I need to replace any other appliances.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Saved with a phone call

Freezer broke - panic!!! Found replacement on line - ordered 4 p.m. - delivered next day. Excellent service
ao.com

Reply from ao.com

Hi Lindy

Thank you for taking the time to get in touch with us and for your feedback. We love to hear back from our customers to see how they found everything.

It sounds like we came to the rescue just in time, melting ice cream on a day like this is no good. I really hope you're happy with your new appliance, I bet it looks great in your kitchen.

We would love to hear how we can turn your four star review into a five star review. Please reply to the email address below with order number and any suggestions you may have to improve your journey the next time round.

If I can be of any further assistance we're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to reviews@appliancesonline.co.uk. We look forward to hearing from you again soon.

Many Thanks

Rob McCullough
Customer Advisor
ao.com
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

wonderfull service

this is the second time that ive used this service .i absolutely would use it again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Absolutely fantastic!

Super fast delivery. Easy to use website fantastic products. What more can I say?

ao.com

Best Price

We check all our prices every day against all our competitors to make sure we offer the best price. We even display their prices on our website so you can see them clearly, to make your life easier. In the unlikely event of a competitor offering exactly the same product, having it in stock and available for immediate delivery at a cheaper price, then we will match it. No catches or tricky exceptions.

Biggest Range

We sell virtually everything there is to sell in the major appliance market. Over 30 brands and over 4,000 products. The only thing with such a big choice, is that you might need some help – but we’re here for that too.

Help!

You don’t buy appliances very often, so we have a UK call centre full of trained people passionate about appliances to help you. We answer the phone quickly, so whether you just need help to choose what to buy, are ready to place an order or need help 12 months after we have delivered your order – every call is important to us. We are here to help until all of your needs are met, there’s no rush. That is why we open from 8am until 10pm, 7 days a week.

Reviews

Real advice from real customers – highlighting all the good and the bad points. We really want you to be able to help each other. A lot of our customers that order from us are kind enough to share their experiences with us, so that we can share them with future customers to help them choose the right appliances for them. This process is designed to be as simple as possible to make it as helpful as possible. Please remember how helpful the reviews were to you when we send you a little nudge to ask you if you will help future customers. A little help for each other is what makes the world go round!

Videos

Sometimes it’s difficult to get the full effect from a picture on the web without going to a store. We have worked to bring you product videos that are simple, honest and take you through all the key features of your product. We will tell you the bad things as well as the good so you know what you are buying and can then decide what is important to you. I guess it’s like going to a really helpful store without leaving your home. No queuing or parking hassles, no overpriced petrol to get you there – just great advice in the comfort of your own home, or wherever you are.

Availability

We know what we’ve got in stock (which is a lot!) and because we deliver to all postcodes every day we can give you accurate delivery dates on the website without you having to enter all your details. We have over 300,000 sq ft of warehousing which is bigger than 3 Wembley stadiums – that’s a lot of appliances!

Delivery

We want your whole journey, from choosing your appliance to using it for the first time, to be as stress free and enjoyable as possible. This is why we offer free standard delivery on any order. We think this is excellent value, because we value you. Next day delivery is only £9.99, proving to you that we offer the best price, the best service and the best delivery. We even offer add-ons to your delivery options to tailor your package completely to suit your needs.

Convenience

Taking all day off work isn’t always easy so for a bit extra you can decide what time YOU want it delivered by selecting a 4 hour time slot – even if that suits you best on a Sunday afternoon!

Connection

For even more convenience we can install your appliance when we deliver it to you. That means you get everything done in one visit. It’s great value too, as charges start at only £9.99 and go up a bit varying on the appliance.

Recycling

We care about the world we live in as you do, so for a small charge we will take your old appliance away and ensure it is recycled for you. You never know you may even get it back one day as a baked bean tin!

Peace of Mind

You can return anything you buy from us for any reason within 10 days for FREE. We will even come and collect it for FREE on the best day to suit you. We deliver 7 days – and so we collect 7 days. No rubbish, no arguments and no tricks, just simple good honest service – we want you to be happy with what you buy. The only thing we ask is that you do not use or damage the appliance while you have it.

We Care

We hope you’ve picked up that above all else we care. We care that you are happy with what you buy and that we amaze you with our service. We want you to tell all your friends and family. We want you to feel great about something that, if you’re honest, you probably didn’t really want to have to buy in the first place.

About this company

Visit ao.com

Contact Us

Call us on: 0844 324 9222
We live here: United Kingdom

Category

ao.com is ranked 4 out of 49 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.