ao.com reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Works for me

If you're happy to buy your white goods online, I'd say this firm delivers at good prices.
The deliveries I've experienced have been efficient and successful, and I live in a second floor flat so not quite 'vanilla'. My only criticism of this is that there's a flaw in the system: I chose the 'eco' delivery as I was in all that day, and they said "any time from 7am to 7pm, and we'll text you at 7am to let you know when". Can you spot the problem? And sure enough, I got a call at 6.45am to say they'd be with me in half an hour. The delivery was fine, and then at 8am I started getting automatic texts and calls to tell me the delivery would be with me shortly... I'm sure it works better if you happen to not be the first person on the round that day, but they should probably try to work that into the system.
When you order online you'll get a call an hour or two later, going over all the details you've provided, to give the operator a chance to offer the "extended warranty". That's modern life I suppose, and it's easy enough to decline.
These are minor niggles really. I'd use this firm again (have used them twice, in face) - they have their system, and they do a good job. Product details on the website seem to be all correct (and I needed them to get the dimensions spot on, which they did!).
    ao.com
    TrustScore 9.8 / 10
    18,813 Reviews

    Reply from ao.com

    Dear Robin Hemmings,

    Thank you for taking the time to provide us with your feedback.

    We're always trying to improve our service and receiving comments like yours will help us to do this.

    I'm pleased you would use us again and that you have used us again, this is great. With regards to the text message service, I do agree with your comments and Ill certainly feed this back to our Quality Team to investigate accordingly.

    We will always check with our customers that all the details are correct on their order, to ensure everything goes to plan and there is the option to add the Worry Free Plan to your order, which I do understand not everyone wants.

    I hope these minor issues didn't cause any inconvenience and again, thank you for your comments.

    Kind Regards
    Hollie, Appliances Online
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