ao.com reviewed by

Rishton, GB

3 Reviews

trustpilot stars
trustpilot stars
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Great if your product doesnt go faulty in 2 months, if so expect to be fobbed off

If you buy from these guys then you had better hope that your product works and doesnt go faulty.

The Sale of Goods act does not apply to Appliances Online, they detect your order from your phone number and pass you straight to the manufacturer via an automated system on expensive 0844 numbers, who in my case fobbed me off.

Its Trading Standards time for me now.

Ill be using retailers from now on for washing machines etc.., you can go into the shop and talk to someone real.

Shame on you Appiances Online, I will NEVER use you again and I will actively go out of my way to discourage you to other buyers.
    ao.com
    TrustScore 9.7 / 10
    18,509 Reviews

    Reply from ao.com

    Hi Ian Grimshaw

    Thank you for taking the time to let us know about your experience.

    I'm sorry to hear that you have a fault with your appliance.

    I have located your order and can see that we haven't yet spoken with you about the issue you appear to be having. We’re more than happy to try assisting you. The 0844 number that we have is charged at local rate from land lines; it’s not a premium rate number and works out to roughly 5.1 pence per minute.

    The Sale of Goods Act 1979 (as amended) does of course apply to us and ultimately governs the way we operate; however, we would like to think that we are not doing things simply due to legislation but because we care and would like to do the right thing by you.

    The automated phone system we use is perfect for the vast majority of customers, as the manufacturer supplies the warranty and honours any claims made against it. If by identifying the issue and put you through to someone who is highly likely to be able to solve the problem on the first call, without the need to transfer your call or have to liaise with other departments, we feel this is offering an efficient and considerate resolve.

    Should a customer ever not be happy with this, you are able speak with one of our advisors through our helpline number. The manufacturer’s warranty is in addition to your legal rights and we’re responsible for the goods as your retailer. I'm sorry that for you the system didn't run as smoothly as we intended it to, I’ll make sure that your comments on this part of our service are passed on to our Quality Department. We welcome all comments about how you found our service to be.

    If you would like to email the details of the issue you are having, along with your order reference and some contact details for this afternoon to customerservices@appliancesonline.co.uk we'd be pleased to help you resolve the issue.

    Many thanks

    Tom Hunt - AO
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