ao.com reviewed by

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent service but the warranty hard sell was a disappointment

Very competitive prices and the Ocado voucher tipped it in their favour compared to Currys. Communication was excellent throughout just a shame about the Warranty hard sell.
    ao.com
    TrustScore 9.7 / 10
    18,375 Reviews

    Reply from ao.com

    Hi Sir Snorks

    Thanks for your comments.

    It’s great to hear you’re really pleased with our service. We monitor prices on a daily basis to ensure that we provide the best possible value across the whole online market for our customers. Equally, we seek to secure the best partnerships with manufacturers, and other organisations, so that we can pass on great offers and promotions to you. These are just some of the reasons that we feel Appliances Online should be the number one choice when purchasing an appliance.

    However, I’m sorry to learn that you feel you experienced a hard-sell. Whilst we do certainly promote our Worry Free Plan (it is after all a great service for a lot of people), we wouldn’t want any of our staff giving a hard-sell, nor our customers to receive one.

    There were no order details linked to your review so I’ve unfortunately been unable to locate your order. If you can send your reference to me via reviews@appliancesonline.co.uk I’ll look into the conduct of the agent and take appropriate action where necessary.

    Many Thanks

    Stewart Morrison - AO
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