It’s great to hear you’re really pleased with our service. We monitor prices on a daily basis to ensure that we provide the best possible value across the whole online market for our customers. Equally, we seek to secure the best partnerships with manufacturers, and other organisations, so that we can pass on great offers and promotions to you. These are just some of the reasons that we feel Appliances Online should be the number one choice when purchasing an appliance.
However, I’m sorry to learn that you feel you experienced a hard-sell. Whilst we do certainly promote our Worry Free Plan (it is after all a great service for a lot of people), we wouldn’t want any of our staff giving a hard-sell, nor our customers to receive one.
There were no order details linked to your review so I’ve unfortunately been unable to locate your order. If you can send your reference to me via firstname.lastname@example.org I’ll look into the conduct of the agent and take appropriate action where necessary.