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3 Reviews

trustpilot stars
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trustpilot stars
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trustpilot stars

Outstanding - Used Many Times

I have numerous buy-to-let properties. I use Appliances online all the time. I first used them about 6 years ago to purchase a high quality Range Cooker for myself and now use them for all appliances for all my rented properties. Being involved in property development as well as rentals, I have to deal with numerous companies on a regular basis and incur so many problems, with the exception of appliances online. Their customer service, follow-up, call-backs, willingness to help is absolutely faultless. Recently I had a fault on a Zanussi Freezer within the warranty period. They dealt with the engineer and arranged everything - they didn't have to. Then when the manufacturer's representative tried to wriggle out of a replacement and fix it, Appliances online took over the matter and got me a new appliance; again not something they had to do, but they did it willingly. When a delivery driver dropped an appliance on my floor and was being less than helpful, again appliances online contacted the transport company and dealt with the insurance claim on my behalf. Unbelievably good service. I have not experienced this level of service from any other company and I deal with numerous suppliers everyday. Oh yes, and pricing is really competitive. I always do a quick price check before I buy, they are virtually always the most competitive and if not the cheapest, they are certainly extremely close to it.
    ao.com
    TrustScore 9.8 / 10
    18,945 Reviews

    Reply from ao.com

    Hi Carol Rice

    Thanks so much for your fantastic review. I'm really happy we've been able to make life a little easier for you. It's all in a day's work for us!

    As a long-time customer, I think it's telling that you keep coming back to us. We do everything we can to ensure everyone feels the same as you do. Its part of life that there are always going to be unforeseen circumstances that no one can predict. When these little hiccups occur, we do our best to make sure they are resolved as quickly and painlessly as possible.

    As you also suggested, we're also very competitively priced, and if you do find it cheaper elsewhere, let us know and we'll try to beat it! But it's not just about the profit line; everything we do ultimately revolves around our devotion to happiness and amazing customer services. Thanks to this approach and customers like you, we have been propelled to the top of a hotly contested market.

    If you would like to send me any of your AOL order reference numbers, I'll make sure everyone involved gets to read this fantastic review. You can forward these on to us at reviews@ao.com. I'll also be passing it on to our Quality Team, and our senior management. I'm sure it will make their day as it did mine.

    Many Thanks

    Nick - ao.com
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