I’m sorry to learn you were not happy with the the call between our agent and yourself was handled and can fully understand the way you feel. However, we expect staff to be helpful and courteous at all times and monitor calls on an ongoing basis to help improve the quality of our service. I will make sure the call is listened to so that we can ensure it met the high standard expected.
I'm pleased to confirm that I've also added your comments to our records and you won't be contacted further with regards to the Worry Free Plan. Otherwise, I'm glad to hear that you're happy with our overall service and would like to thank you for feeding this back to us, I'll make sure it's also fed back to the relevant departments.
We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to firstname.lastname@example.org. We look forward to hearing from you again soon.