ao.com reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Would have been 5 stars but........

It was really easy to order the washer/dryer and to arrange a speedy delivery. The delivery went a little bit wrong, but in a good way........ I was expecting a notification giving me a 4 hour window, however the delivery arrived at 7.00am! The delivery gentleman were absolutely super.
I deducted the star because I received a follow up phone call asking about my experience but really trying to sell me the extended warranty. The operative told me that the manufacturers' TWO YEAR warranty was no good once I had tried the machine, so I really needed to take the additional warranty. I think I may have spotted a training need with the customer service/after care staff!!
    ao.com
    TrustScore 9.8 / 10
    18,946 Reviews

    Reply from ao.com

    Hi Mrs C Kellett

    Thanks for taking the time to review our service and for providing us with your order reference number.

    I'm pleased to hear your appliance was delivered without you having to have any inconvenience of waiting in for the delivery all day. However, I'm sorry you didn't receive the text message with your four hour delivery window slot.

    I am sorry to learn you were not happy with the way the calls between our agents and yourself were handled and can fully understand the way you feel. However, we expect staff to be helpful and courteous at all times and monitor calls on an on-going basis to help improve the quality of our service. I will make sure the call is listened to so that we can ensure it met the high standard expected.

    Again, I apologise for any inconvenience caused and sincerely hope this hasn't put you off dealing with us in the future.

    We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to reviews@ao.com. We look forward to hearing from you again soon.

    Many Thanks

    Paris Wray
    Customer Advisor
    ao.com
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